Kobo Clara HD screen frozen

rodrigojds · 01-26-2023, 10:16 AM

Hi everyone,
Sorry if this query has been previously made but I couldnt find anything relevant after searching.

So I purchased a second hand Kobo Clara HD where the seller claimed that the screen froze after an update. I thought I could buy it and reinstall the OS on the flash drive and get it to boot.

I received it and noticed that the screen has a round I/O button with a slash through and below it are three dots. Please see the attached photo.

Pressing the bottom button shows that it has power. I removed the back and then I removed the SD card. Tried rebooting but the screen doesnt change. I even tried unplugging the battery and the screen continues to display the same I/O circle with the three dots. I also removed and reinstalled the flex cables.

I cant see any physical damage to the screen. No matter what I do, I cant seem to make the screen change in any way.

Does anybody know what this means? Could it mean that the screen itself is broken?

Thank you for any replies and clarification.

stumped · 01-26-2023, 10:20 AM

it usually means updating so do not turn off. i guess the previous owner turned it off anyway !
the screen is probably fine, the state of the update - not so fine.
screen will continue to show last the state it was set to , until fresh data is sent to it - that's why removing battery makes no difference

wait for a 2nd opinion buy maybe reformat and reinstall kobo software to Sd card is the fix.

rodrigojds · 01-27-2023, 02:33 AM

Quote:

Originally Posted by stumped

it usually means updating so do not turn off. i guess the previous owner turned it off anyway !
the screen is probably fine, the state of the update - not so fine.
screen will continue to show last the state it was set to , until fresh data is sent to it - that's why removing battery makes no difference

wait for a 2nd opinion buy maybe reformat and reinstall kobo software to Sd card is the fix.

Hi again, That actually worked! Reinstalling the kobo software resolved the issue and its like new! Got a Clara HD for 20 euros

thank you

meeera · 01-27-2023, 11:16 PM

Quote:

Originally Posted by rodrigojds

Hi again, That actually worked! Reinstalling the kobo software resolved the issue and its like new! Got a Clara HD for 20 euros

Nice pickup! Congrats and happy reading.

josemariamv · 02-04-2023, 02:56 PM

Hi friends. I have a similar problem. Mi Kobo Clara HD is bricked after last firmware update. Any guide to reinstalling the kobo software and a original image for it?
Thanks in advance,

JSWolf · 02-04-2023, 03:14 PM

Quote:

Originally Posted by josemariamv

Hi friends. I have a similar problem. Mi Kobo Clara HD is bricked after last firmware update. Any guide to reinstalling the kobo software and a original image for it?
Thanks in advance,

Before you can get a firmware image, you need to go to the feedback forum and request private messages be activated for you.

DNSB · 02-04-2023, 06:10 PM

@josemariamv

PM sent

@JSWolf

Jon, MYOB...

01-26-2023, 10:16 AM	#1
rodrigojds Junior Member Posts: 4 Karma: 10 Join Date: Jan 2023 Device: kobo clara hd	Kobo Clara HD screen frozen Hi everyone, Sorry if this query has been previously made but I couldnt find anything relevant after searching. So I purchased a second hand Kobo Clara HD where the seller claimed that the screen froze after an update. I thought I could buy it and reinstall the OS on the flash drive and get it to boot. I received it and noticed that the screen has a round I/O button with a slash through and below it are three dots. Please see the attached photo. Pressing the bottom button shows that it has power. I removed the back and then I removed the SD card. Tried rebooting but the screen doesnt change. I even tried unplugging the battery and the screen continues to display the same I/O circle with the three dots. I also removed and reinstalled the flex cables. I cant see any physical damage to the screen. No matter what I do, I cant seem to make the screen change in any way. Does anybody know what this means? Could it mean that the screen itself is broken? Thank you for any replies and clarification. Attached Thumbnails Last edited by rodrigojds; 01-26-2023 at 10:17 AM. Reason: correcting a few mistakes

01-26-2023, 10:20 AM	#2
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	it usually means updating so do not turn off. i guess the previous owner turned it off anyway ! the screen is probably fine, the state of the update - not so fine. screen will continue to show last the state it was set to , until fresh data is sent to it - that's why removing battery makes no difference wait for a 2nd opinion buy maybe reformat and reinstall kobo software to Sd card is the fix. Last edited by stumped; 01-26-2023 at 10:22 AM.

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02-04-2023, 02:56 PM	#5
josemariamv Junior Member Posts: 1 Karma: 10 Join Date: Feb 2023 Device: Kobo Clara HD	Hi friends. I have a similar problem. Mi Kobo Clara HD is bricked after last firmware update. Any guide to reinstalling the kobo software and a original image for it? Thanks in advance,

02-04-2023, 06:10 PM	#7
DNSB Bibliophagist Posts: 44,778 Karma: 168765399 Join Date: Jul 2010 Location: Vancouver Device: Kobo Sage, Libra Colour, Lenovo M8 FHD, Paperwhite 4, Tolino epos	@josemariamv PM sent @JSWolf Jon, MYOB...

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