Glo Help me. Kobo frozen screen

Chientran64 · 06-01-2014, 01:57 AM

Last night, i used my kobo to read normally. But this morning, my kobo glo hasn't worked and the screen is frozen in the last page.

I tried to wake up its but the power light is only blue not green. Its last about 10s. I used paper clip to soft reset but no result.
Please help me! Thanks

Chientran64 · 06-01-2014, 02:07 AM

i tried press the light button when switching the power button but it doesnt work

meeera · 06-01-2014, 02:33 AM

Are there any artifacts or irregularities on the display that might suggest a broken screen?

For a factory reset: you will need to charge it fully first (a couple hours or overnight), preferably from a wall charger. If it doesn't appear to charge, try a different cable.

After that, if it's still frozen, you need to hold the power button for 20s to turn it OFF (regardless of what you see on the screen), then hold the light button down while switching it on.

Chientran64 · 06-01-2014, 05:13 AM

Quote:

Originally Posted by meeera

Are there any artifacts or irregularities on the display that might suggest a broken screen?
For a factory reset: you will need to charge it fully first (a couple hours or overnight), preferably from a wall charger. If it doesn't appear to charge, try a different cable.
After that, if it's still frozen, you need to hold the power button for 20s to turn it OFF (regardless of what you see on the screen), then hold the light button down while switching it on.

Thanks for your advice. When i'm disappointed, i press the reset button while switching power button. And my glo is turned on. :|

06-01-2014, 01:57 AM	#1
Chientran64 Junior Member Posts: 5 Karma: 10 Join Date: Jun 2014 Device: Kobo glo	Help me. Kobo frozen screen Last night, i used my kobo to read normally. But this morning, my kobo glo hasn't worked and the screen is frozen in the last page. I tried to wake up its but the power light is only blue not green. Its last about 10s. I used paper clip to soft reset but no result. Please help me! Thanks

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06-01-2014, 02:07 AM	#2
Chientran64 Junior Member Posts: 5 Karma: 10 Join Date: Jun 2014 Device: Kobo glo	i tried press the light button when switching the power button but it doesnt work

06-01-2014, 02:33 AM	#3
meeera Grand Sorcerer Posts: 5,791 Karma: 68051336 Join Date: Dec 2011 Location: Australia Device: Kobo Libra 2, iPadMini4, iPad4, MBP; support other Kobo/Kindles	Are there any artifacts or irregularities on the display that might suggest a broken screen? For a factory reset: you will need to charge it fully first (a couple hours or overnight), preferably from a wall charger. If it doesn't appear to charge, try a different cable. After that, if it's still frozen, you need to hold the power button for 20s to turn it OFF (regardless of what you see on the screen), then hold the light button down while switching it on.

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