trouble with PRS-950

sovre · 08-20-2015, 08:37 PM

A strange problem has occurred with my PRS-950.

It all started after the last epub I sent to it from calibre. I noticed it was taking a very long time to load up, with the circular arrows displaying on the screen.

I thought I'd enter calibre again and delete this epub from my device, figuring maybe the formatting was bad.

Well, lo and behold, the device will not mount and is not recognized anymore. Not only that, but I can't seem to charge it from an electric socket either.

I have tried two separate USB cords so I know it's not a defect in the connector.

Right now I can still use the reader. I can switch between books and read. But I can't get it to charge or to mount on my PC, and the battery is quickly running out.

When I plug my reader in to charge, I don't get the lightning bolt to show charging; instead I see a steady red light displaying near the power switch.

I have tried soft reset with paper reclip and restart but nothing has changed.

any idea what could have gone wrong and how I can access my reader again without needing to resort to a hard reset?

appreciate your help in fixing this!

sovre · 08-20-2015, 08:53 PM

Ok, quick note to let you all know I seem to have fixed it.

Here's what I did. I deleted the problem epub from the device itself, then plugged it into my computer. Suddenly it was recognized and everything seems good again.

phew!

kennyc · 08-20-2015, 09:28 PM

I used to have occasional problems with my 505. I generally had to resort to a hard reset to get it to charge and then delete possibly offending books.

Hemmi · 08-22-2015, 08:52 AM

Yes, if the Sony gets a "bad" book on there, it seems to mess it up entirely. After you delete that book, it goes back to normal.

sovre · 08-23-2015, 03:54 AM

Thought I would post once more, just in case this can be of help to someone who encounters a similar problem in the future.

What I discovered is that it actually was a USB cord problem, after all. But I didn't realize this until multiple tests with two different devices, using two different USB cords.

The original Sony USB cord, although not damaged in any way, seems to have simply stopped working.

So, definitely something worth checking if you run into a similar problem.

The slow loading issue on my Reader seem entirely unrelated to the cord issue. I suppose it is related to some epub file(s) or the number of annotations I have.

08-20-2015, 08:37 PM	#1
sovre Zealot Posts: 112 Karma: 10 Join Date: Dec 2010 Location: United States Device: iPad Mini; iPhone; Kindle Paperwhite (10th gen)	trouble with PRS-950 A strange problem has occurred with my PRS-950. It all started after the last epub I sent to it from calibre. I noticed it was taking a very long time to load up, with the circular arrows displaying on the screen. I thought I'd enter calibre again and delete this epub from my device, figuring maybe the formatting was bad. Well, lo and behold, the device will not mount and is not recognized anymore. Not only that, but I can't seem to charge it from an electric socket either. I have tried two separate USB cords so I know it's not a defect in the connector. Right now I can still use the reader. I can switch between books and read. But I can't get it to charge or to mount on my PC, and the battery is quickly running out. When I plug my reader in to charge, I don't get the lightning bolt to show charging; instead I see a steady red light displaying near the power switch. I have tried soft reset with paper reclip and restart but nothing has changed. any idea what could have gone wrong and how I can access my reader again without needing to resort to a hard reset? appreciate your help in fixing this! Last edited by sovre; 08-20-2015 at 08:50 PM.

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08-20-2015, 08:53 PM	#2
sovre Zealot Posts: 112 Karma: 10 Join Date: Dec 2010 Location: United States Device: iPad Mini; iPhone; Kindle Paperwhite (10th gen)	Ok, quick note to let you all know I seem to have fixed it. Here's what I did. I deleted the problem epub from the device itself, then plugged it into my computer. Suddenly it was recognized and everything seems good again. phew!

08-20-2015, 09:28 PM	#3
kennyc The Dank Side of the Moon Posts: 35,897 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	I used to have occasional problems with my 505. I generally had to resort to a hard reset to get it to charge and then delete possibly offending books.

08-22-2015, 08:52 AM	#4
Hemmi Grand Sorcerer Posts: 10,565 Karma: 15987608 Join Date: Apr 2015 Device: Sonys, Nooks, Kobo Libra, Forma, Mini, Paperwhite	Yes, if the Sony gets a "bad" book on there, it seems to mess it up entirely. After you delete that book, it goes back to normal.

08-23-2015, 03:54 AM	#5
sovre Zealot Posts: 112 Karma: 10 Join Date: Dec 2010 Location: United States Device: iPad Mini; iPhone; Kindle Paperwhite (10th gen)	Thought I would post once more, just in case this can be of help to someone who encounters a similar problem in the future. What I discovered is that it actually was a USB cord problem, after all. But I didn't realize this until multiple tests with two different devices, using two different USB cords. The original Sony USB cord, although not damaged in any way, seems to have simply stopped working. So, definitely something worth checking if you run into a similar problem. The slow loading issue on my Reader seem entirely unrelated to the cord issue. I suppose it is related to some epub file(s) or the number of annotations I have.

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