Crash after update 32bit to 0.9.11

pkoopmanpk · 12-23-2012, 07:07 AM

Using Windows 7 64bit. After updating Calibre crashes while loading the userinterface.

Windows log reports:
Naam van toepassing met fout: calibre.exe, versie: 0.9.11.0, tijdstempel: 0x50d453c4
Naam van module met fout: QtWebKit4.dll, versie: 4.9.2.0, tijdstempel: 0x4ffa6862
Uitzonderingscode: 0xc0000005
Foutoffset: 0x00427dca
Id van proces met fout: 0x1b1c
Starttijd van toepassing met fout: 0x01cde08ce2bd1a71
Pad naar toepassing met fout: C:\Program Files (x86)\Calibre2\calibre.exe
Pad naar module met fout: C:\Program Files (x86)\Calibre2\DLLs\QtWebKit4.dll
Rapport-id: 9e1ececf-4c80-11e2-babb-ba24e65e5b40

Switched to Calibre 64bit, which is working just fine.

I'm curious about Calibre log or debug files so I can look into this. Where to find, or how to generate them.

theducks · 12-23-2012, 10:09 AM

Preferences: restart in debug mode (Ctrl+Shift+R )
The dialog will tell you wher the Log is written

HarryT · 12-23-2012, 10:22 AM

One common cause of crashes is font problems, but as ducks rightly says, the debug log will show for sure.

pkoopmanpk · 12-28-2012, 05:39 AM

Thanks for the tips. There only one problem. Calibre 32bit won't start, it crashes at startup. So no restarting in debugmode.

I already tried the commandline options, but they gave no visible result.

I'll try 0.9.12 to see if it solves anything.

12-23-2012, 07:07 AM	#1
pkoopmanpk Junior Member Posts: 2 Karma: 10 Join Date: Dec 2012 Device: Kobo Glo	Crash after update 32bit to 0.9.11 Using Windows 7 64bit. After updating Calibre crashes while loading the userinterface. Windows log reports: Naam van toepassing met fout: calibre.exe, versie: 0.9.11.0, tijdstempel: 0x50d453c4 Naam van module met fout: QtWebKit4.dll, versie: 4.9.2.0, tijdstempel: 0x4ffa6862 Uitzonderingscode: 0xc0000005 Foutoffset: 0x00427dca Id van proces met fout: 0x1b1c Starttijd van toepassing met fout: 0x01cde08ce2bd1a71 Pad naar toepassing met fout: C:\Program Files (x86)\Calibre2\calibre.exe Pad naar module met fout: C:\Program Files (x86)\Calibre2\DLLs\QtWebKit4.dll Rapport-id: 9e1ececf-4c80-11e2-babb-ba24e65e5b40 Switched to Calibre 64bit, which is working just fine. I'm curious about Calibre log or debug files so I can look into this. Where to find, or how to generate them.

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12-23-2012, 10:09 AM	#2
theducks Well trained by Cats Posts: 30,889 Karma: 59840450 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Preferences: restart in debug mode (Ctrl+Shift+R ) The dialog will tell you wher the Log is written

12-23-2012, 10:22 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	One common cause of crashes is font problems, but as ducks rightly says, the debug log will show for sure.

12-28-2012, 05:39 AM	#4
pkoopmanpk Junior Member Posts: 2 Karma: 10 Join Date: Dec 2012 Device: Kobo Glo	Thanks for the tips. There only one problem. Calibre 32bit won't start, it crashes at startup. So no restarting in debugmode. I already tried the commandline options, but they gave no visible result. I'll try 0.9.12 to see if it solves anything.

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