Kobo Price Match experiences

[sufue]

So, I am now thoroughly confused. So in the attached screenshot, there is a red % off, but it's from "print list price". So is this likely to be price-matchable, or not?

I find myself reluctant to count on Kobo giving me a refund, even if I haven't downloaded it...

[Aleron Ives]

According to other users here, yes. If the discount is based on the digital list price, that's when you can't price match it. Make sure you send Kobo a screenshot with your request.

[pdurrant]

Originally Posted by Aleron Ives

According to other users here, yes. If the discount is based on the digital list price, that's when you can't price match it. Make sure you send Kobo a screenshot with your request.

On the form I use I don't think I can attach a screen shot. But I do always mention that I have one.

In the UK/EU there are laws on remote selling which mean I'm confident that Kobo will refund if they won't accept the price match (provided I haven't downloaded the ebook).

I don't know if there are any similar laws in the USA.

[Aleron Ives]

The US price match form has an "attachments" section, where I presume you could upload a screenshot. The page doesn't seem to filter the file extension, so you could in theory upload an MP3 of yourself reading Moby Dick if you wanted to, although I doubt that would help your case much.

[JSWolf]

Originally Posted by Aleron Ives

The US price match form has an "attachments" section, where I presume you could upload a screenshot. The page doesn't seem to filter the file extension, so you could in theory upload an MP3 of yourself reading Moby Dick if you wanted to, although I doubt that would help your case much.

https://pricematchrakutenkobo.zendes...s/requests/new

I don't see a way to attach anything.

[sufue]

Thank you. And BTW, I don't see anywhere to attach anything, but like @pdurrant, I always mention that I have one, and have had to produce it via email a couple of times. So far, always ultimately with success...

Originally Posted by Aleron Ives

According to other users here, yes. If the discount is based on the digital list price, that's when you can't price match it. Make sure you send Kobo a screenshot with your request.

[Aleron Ives]

It appears that the attachments field is only visible when you block JavaScript from zdassets.com. If I allow zdassets to execute scripts, the attachments field disappears, and a black "Your Privacy Settings" banner appears at the bottom of the screen, instead.

[sufue]

FWIW, I have since done three different price matches in the US, all looking like the example I posted, and all three went through without any issues.

Originally Posted by Aleron Ives

According to other users here, yes. If the discount is based on the digital list price, that's when you can't price match it. Make sure you send Kobo a screenshot with your request.

[CAFlanny]

Does anyone know if they deduct VIP points when you buy a book at the higher price and then get the price match refund? It didn't seem like it, but I wasn't keeping track of my total points at the time.

[pdurrant]

I don't know either - I've never kept track. I suspect we get points for the original price and no reduction in points when the price match comes in. But I don't have any evidence.

[sqdancer]

Have you checked your points history to see if a deduction shows up?

https://www.kobo.com/ca/en/kobosuper...action-history

[DNSB]

For what it may be worth, I checked my points history and did not see any deductions other than book purchases using points and one occasion back in 2018 where I was given a KSP Top Up which was removed 2 weeks later when I hadn't used it. My history went back to October, 2015.

[pdurrant]

Originally Posted by sqdancer

Have you checked your points history to see if a deduction shows up?

https://www.kobo.com/ca/en/kobosuper...action-history

Oh! I didn't know a history was available,

Superpoints do not appear to get deducted on a price match.

For example, on 2nd July I bought The Books of Earthsea by Ursula K. Le Guin for £20.99 and got 839 points. I price matched for a refund of £20.10, so in credits the net cost was £0.89. No points were removed.

But add in the points gained with the 4000:£6 points conversion (VIP membership), that means the net cost of the book was -£0.36!