Quote:
Originally Posted by Anhunedd
Anyone got a decent contact at fictionwise who actually replies?
I've been "mailing" their customer support for days now and don't get any responses.
Basically, I too got caught by the Dan Brown fiasco - it let me "buy" it with a buywise club voucher, but when I came to download it, requested a new credit card check.
When I tried to do that, it got declined. I tried a second card - declined. Now my entire account is locked - I can't download anything at all, not even multi-format books.
By being bought by Barnes & Noble they have gone from one of the best places to get ebooks in the world to one of the worst.
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their customer support has gotten worse imo, for some things I got an answer within a day like when I bought a non-restricted ebook a few months ago and the download link didn't work, for others I haven't gotten an answer at all like when I wrote and asked about cancelling my buywiseclub-membership