Help needed to de-authorise Sony reader

Lyn2012 · 09-19-2010, 03:36 PM

I am selling my PRS-300 and want to ensure that the new owner has no problems. Although I never bought anything from the Sony Store, I have used ADE and understand that the reader would have been authorised automatically.

Searching the net I found instructions for PC (Ctrl+Shift+E) but I use a Mac. I've tried all combinations of Ctrl+Shift+E, Cmd+Shift+E, Alt+Shift+E but nothing seems to happen. How can I be sure that my reader is not linked to my account in any way, and if it is, how do I release it?

Thanks in advance for your help.

jim22 · 09-20-2010, 06:24 AM

It's CMD-SHIFT-E according to:

https://wiki.mobileread.com/wiki/Kobo...e_using_ADE.3F

Did you have the reader connected at the time?

Lyn2012 · 09-20-2010, 08:06 AM

Yes I did. Then I realised the reader wasn't showing up at all in ADE despite rebooting computer, restarting reader etc. In the end, after a long online chat with Adobe, I gave up. All they would say that it was down to Sony, and of course Sony say it's Adobe! I think it's obviously something to do with my using a Mac (Snow Leopard). I thought it was all supposed to be Mac compatible now, but perhaps not. Unfortunately I can't remember how I authorised it to start with but I definitely didn't register for the Sony ebook store - they wouldn't recognise any of my email addresses when I tried to log in.

Cmd+Shift+D did offer to deauthorise my computer so I'm sure Cmd+Shift+E would work, if only ADE recognised the reader. I'm sure it used to, but it certainly doesn't now. I did download the new version of ADE, maybe this caused problems, I just don't know.

Anyway, I needed to post it to the new owner this morning so I ended up doing a hard reset and hoping for the best. When I did this, it did say something like "resetting DRM ???", so hopefully it will all be OK.

Thank you for your reply though.

09-19-2010, 03:36 PM	#1
Lyn2012 Addict Posts: 382 Karma: 1118562 Join Date: Sep 2010 Location: Middlesex, UK Device: Kobo Aura One, iPhone 8, iPad Pro	Help needed to de-authorise Sony reader I am selling my PRS-300 and want to ensure that the new owner has no problems. Although I never bought anything from the Sony Store, I have used ADE and understand that the reader would have been authorised automatically. Searching the net I found instructions for PC (Ctrl+Shift+E) but I use a Mac. I've tried all combinations of Ctrl+Shift+E, Cmd+Shift+E, Alt+Shift+E but nothing seems to happen. How can I be sure that my reader is not linked to my account in any way, and if it is, how do I release it? Thanks in advance for your help.

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09-20-2010, 06:24 AM	#2
jim22 Junior Member Posts: 4 Karma: 10 Join Date: Sep 2010 Device: Sony PRS-650	It's CMD-SHIFT-E according to: https://wiki.mobileread.com/wiki/Kobo...e_using_ADE.3F Did you have the reader connected at the time?

09-20-2010, 08:06 AM	#3
Lyn2012 Addict Posts: 382 Karma: 1118562 Join Date: Sep 2010 Location: Middlesex, UK Device: Kobo Aura One, iPhone 8, iPad Pro	Yes I did. Then I realised the reader wasn't showing up at all in ADE despite rebooting computer, restarting reader etc. In the end, after a long online chat with Adobe, I gave up. All they would say that it was down to Sony, and of course Sony say it's Adobe! I think it's obviously something to do with my using a Mac (Snow Leopard). I thought it was all supposed to be Mac compatible now, but perhaps not. Unfortunately I can't remember how I authorised it to start with but I definitely didn't register for the Sony ebook store - they wouldn't recognise any of my email addresses when I tried to log in. Cmd+Shift+D did offer to deauthorise my computer so I'm sure Cmd+Shift+E would work, if only ADE recognised the reader. I'm sure it used to, but it certainly doesn't now. I did download the new version of ADE, maybe this caused problems, I just don't know. Anyway, I needed to post it to the new owner this morning so I ended up doing a hard reset and hoping for the best. When I did this, it did say something like "resetting DRM ???", so hopefully it will all be OK. Thank you for your reply though.

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