Classic Buttons cracking. What to do?

druzyek · 09-16-2010, 05:31 AM

I just noticed today a small crack near the button I use to turn pages. Any advice on what to do so the crack doesn't spread? I guess asking for a replacement from B&N is out of the question without a warranty.

ellimak · 09-16-2010, 08:51 AM

The cracks are a well-known problem on the first batch of nooks. You don't need the extended warranty to get a replacement from B&N; they've been taking them back with no questions asked. Has something happened to void your original warranty?

If your warranty is void, you're going to need to use the page-swipe method for turning pages. If you continue using the cracked button, it will get worse and eventually go all the way across.

gandalf1369 · 09-16-2010, 09:02 AM

Quote:

Originally Posted by druzyek

I just noticed today a small crack near the button I use to turn pages. Any advice on what to do so the crack doesn't spread? I guess asking for a replacement from B&N is out of the question without a warranty.

As ellimak said this is a known problem with the early release nooks. You should be able to get a replacement nook at no cost. Call Customer Service at 1-800-THE-BOOK and choose menu option #2 for Digital Support. You should have your replacement nook in short order.

druzyek · 09-16-2010, 11:07 AM

Quote:

Has something happened to void your original warranty?

I'm not the original owner. Maybe they won't figure it out . . .

Goshzilla · 09-19-2010, 12:53 PM

The page swipe can't replace the buttons, for the reason that the nook doesn't allow the user to navigate the B&N online store without the page buttons.

09-16-2010, 05:31 AM	#1
druzyek Member Posts: 14 Karma: 10 Join Date: Jun 2010 Device: nook	Buttons cracking. What to do? I just noticed today a small crack near the button I use to turn pages. Any advice on what to do so the crack doesn't spread? I guess asking for a replacement from B&N is out of the question without a warranty.

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09-16-2010, 08:51 AM	#2
ellimak I spit hot fire Posts: 91 Karma: 13464 Join Date: Nov 2009 Location: USA Device: Nook, or as I call him, Sir Nookington	The cracks are a well-known problem on the first batch of nooks. You don't need the extended warranty to get a replacement from B&N; they've been taking them back with no questions asked. Has something happened to void your original warranty? If your warranty is void, you're going to need to use the page-swipe method for turning pages. If you continue using the cracked button, it will get worse and eventually go all the way across.

09-19-2010, 12:53 PM	#5
Goshzilla Zealot Posts: 104 Karma: 346 Join Date: Oct 2007 Device: Rocket Ebook 1150	The page swipe can't replace the buttons, for the reason that the nook doesn't allow the user to navigate the B&N online store without the page buttons.

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