Troubleshooting Kindle 2 frequently freezes when waking from sleep

addictedtoblue · 07-18-2010, 01:34 AM

Hello all,

I recently got a Kindle 2 which I enjoy quite a bit except for one problem - my Kindle frequently freezes when waking from sleep mode. More specifically, I am able to slide the power button to wake the Kindle, and hence change from the "screensaver page", but once that is completed, pressing any buttons (prev page, next page, home, menu, etc.) does not work. I am then forced to do a hard reset (which, for now, works as a solution, but I would hate to do this all the time). Anyone have any ideas on how to remedy this? Is it a software and/or hardware issue? Thanks in advance!

poohbear_nc · 07-18-2010, 04:26 PM

For a problem of this nature, your best bet is to call Amazon Kindle Support - they can often trouble-shoot the issue over the phone. On the Amazon website - go to the Kindle Support page and click on the "Contact Us" button - you can either request a tech call you or you can call 1-866-321-8851 (1-206-266-0927 for international calls.)

07-18-2010, 01:34 AM	#1
addictedtoblue Junior Member Posts: 1 Karma: 10 Join Date: Jul 2010 Device: Kindle 2	Kindle 2 frequently freezes when waking from sleep Hello all, I recently got a Kindle 2 which I enjoy quite a bit except for one problem - my Kindle frequently freezes when waking from sleep mode. More specifically, I am able to slide the power button to wake the Kindle, and hence change from the "screensaver page", but once that is completed, pressing any buttons (prev page, next page, home, menu, etc.) does not work. I am then forced to do a hard reset (which, for now, works as a solution, but I would hate to do this all the time). Anyone have any ideas on how to remedy this? Is it a software and/or hardware issue? Thanks in advance!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Troubleshooting Kindle 3 Freezes	knuthmeyer	Amazon Kindle	42	02-08-2012 08:51 PM
Kindle 3 Freezes	knuthmeyer	Amazon Kindle	6	09-09-2010 01:22 PM
Ended Kindle 1 - works - but freezes sometimes (*price cut) $65 obo	aug_aug	Flea Market	11	04-26-2010 08:08 PM
Kindle DX power on/off or just let is sleep?	dftr	Amazon Kindle	4	06-24-2009 02:42 AM
Kindle 2 Crashed In Sleep Mode	sirbruce	Amazon Kindle	11	04-07-2009 02:16 PM

07-18-2010, 04:26 PM	#2
poohbear_nc Bah! Humbug! Posts: 62,787 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	For a problem of this nature, your best bet is to call Amazon Kindle Support - they can often trouble-shoot the issue over the phone. On the Amazon website - go to the Kindle Support page and click on the "Contact Us" button - you can either request a tech call you or you can call 1-866-321-8851 (1-206-266-0927 for international calls.)

Advert