PRS-600 Garbled screen

edlauzon · 07-06-2010, 12:29 PM

I've had my prs-600 since Christmas. When turning it on last night, I got a garbled screen. It was a pile of horizontal and vertical lines along with an infh-high triangle on the bottom third. This triangle would flash from light to dark when I turned the machine on repeatedly.

I've triend charging overnight with a wall charger, multiple soft resets, and hard resets.

When I turn it on after each soft reset, I sell the yellow light flashing for about 5 seconds. I still have a garbled screen, and don't get any of the log on messages, such as "opening book".

Please help.

Worldwalker · 07-06-2010, 02:14 PM

Can you post a photo of the screen?

JSWolf · 07-06-2010, 02:52 PM

It sounds like a broken screen.

edlauzon · 07-06-2010, 02:53 PM

I've scanned the screen

JSWolf · 07-06-2010, 02:57 PM

Sorry to say, that is a broken subsrate. Your screen is broken.

HarryT · 07-06-2010, 03:03 PM

As Jon says, that's a classic picture of a broken substrate; the thin layer of glass that's under the outer plastic screen has physically broken. Normally cause by a knock, or by twisting the device. This is not a warranty repair, I'm afraid.

edlauzon · 07-06-2010, 03:18 PM

Will Sony repair it, even if it is out of warranty? About how much would it cost?

May be a good excuse to switch to Kobo

Worldwalker · 07-06-2010, 03:33 PM

Yes.

More than replacing the reader.

ebioman · 07-07-2010, 07:59 AM

Hi
It does look exactly like my broken screen. I already had a conversation with Sony whether to repair it or not. Guess what, repairing becomes much more expensive than buying a new one - sorry

07-06-2010, 12:29 PM	#1
edlauzon Junior Member Posts: 8 Karma: 534 Join Date: Jul 2010 Device: kobo	Garbled screen I've had my prs-600 since Christmas. When turning it on last night, I got a garbled screen. It was a pile of horizontal and vertical lines along with an infh-high triangle on the bottom third. This triangle would flash from light to dark when I turned the machine on repeatedly. I've triend charging overnight with a wall charger, multiple soft resets, and hard resets. When I turn it on after each soft reset, I sell the yellow light flashing for about 5 seconds. I still have a garbled screen, and don't get any of the log on messages, such as "opening book". Please help.

07-06-2010, 02:53 PM	#4
edlauzon Junior Member Posts: 8 Karma: 534 Join Date: Jul 2010 Device: kobo	photo of screen I've scanned the screen Attached Thumbnails

07-06-2010, 03:18 PM	#7
edlauzon Junior Member Posts: 8 Karma: 534 Join Date: Jul 2010 Device: kobo	options Will Sony repair it, even if it is out of warranty? About how much would it cost? May be a good excuse to switch to Kobo

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07-06-2010, 02:14 PM	#2
Worldwalker Curmudgeon Posts: 3,085 Karma: 722357 Join Date: Feb 2010 Device: PRS-505	Can you post a photo of the screen?

07-06-2010, 02:52 PM	#3
JSWolf Resident Curmudgeon Posts: 79,023 Karma: 144284074 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	It sounds like a broken screen.

07-06-2010, 02:57 PM	#5
JSWolf Resident Curmudgeon Posts: 79,023 Karma: 144284074 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	Sorry to say, that is a broken subsrate. Your screen is broken.

07-06-2010, 03:03 PM	#6
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	As Jon says, that's a classic picture of a broken substrate; the thin layer of glass that's under the outer plastic screen has physically broken. Normally cause by a knock, or by twisting the device. This is not a warranty repair, I'm afraid.

07-06-2010, 03:33 PM	#8
Worldwalker Curmudgeon Posts: 3,085 Karma: 722357 Join Date: Feb 2010 Device: PRS-505	Yes. More than replacing the reader.

07-07-2010, 07:59 AM	#9
ebioman Enthusiast Posts: 31 Karma: 10 Join Date: Apr 2010 Location: Switzerland Device: Kindle 3	Hi It does look exactly like my broken screen. I already had a conversation with Sony whether to repair it or not. Guess what, repairing becomes much more expensive than buying a new one - sorry

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