Classic Scrambled screen

colonel · 07-01-2010, 03:59 AM

So I left my nook in screensaver last night, when I took it out on the train this morning to finish my book the screen was scrambled (bits of the screensaver left, but combined with loads of horizontal lines and blank pieces).

The battery was previously indicating low, but not near empty.

Subsequently I have tried the 20 second button reboot
Taking out the battery
Puting on mains with the battery out

Now I have put the battery back in, and am charging (orange light is on).

note that the screen has changed a bit during my various procedures, but is still scrambled

I will see what happens after a few hours ....

anyone had this and knows how to correct ?

HarryT · 07-01-2010, 05:03 AM

Can you upload a picture? From what you're describing, I'm afraid that it sounds very much as though you've fractured the screen substrate - the thin layer of glass that's under the outer plastic screen. We can tell immediately if you post a picture; it has a very characteristic appearance.

colonel · 07-01-2010, 05:30 AM

Quote:

Originally Posted by HarryT

Can you upload a picture? From what you're describing, I'm afraid that it sounds very much as though you've fractured the screen substrate - the thin layer of glass that's under the outer plastic screen. We can tell immediately if you post a picture; it has a very characteristic appearance.

I doubt it, as it is kept in a hard cover and was untouched from when I put it away (fine) to when I opened it (scrambled)

GeoffC · 07-01-2010, 05:33 AM

Have you switched it on, now you've re-inserted the battery and re-charged ?
(Just thinking it might refresh the screen)

HarryT · 07-01-2010, 06:01 AM

I'm afraid that's an absolutely classic picture of a broken substrate. The crack in the screen substrate is the diagonal line running down to the left, opposite the "<" mark on the left side of the case. This is not a warranty repair - it'll need a new screen.

Sorry to be the bearer of bad news.

colonel · 07-01-2010, 06:07 AM

Quote:

Originally Posted by HarryT

I'm afraid that's an absolutely classic picture of a broken substrate. The crack in the screen substrate is the diagonal line running down to the left, opposite the "<" mark on the left side of the case. This is not a warranty repair - it'll need a new screen.

Sorry to be the bearer of bad news.

thanks for looking
well rebooting has made no difference
the thing is, I did nothing so I would expect them to replace under warranty
if they didn't I would be very annoyed
also, if they didn't, I wouldn't get another one. If the screen is so fragile it would smash whilst inside an expensive nook hard cover, then its far too delicate for me

I am in UK, so will give to someone going to NY next week to take back to the BN store in NY I bought it from

bleugh · 07-01-2010, 06:29 AM

Screen's broken!, simple

Not likely for B&N to fix, it's not so easy to fix yourself either..

replacement screens go for around $150 AU dollars - a hundred quid or so

now the wifi versions dropped to $150 US, you're far better off getting a new one!,

GeoffC · 07-01-2010, 06:30 AM

we learn something new everyday .... i hadn't spotted the diagonal .... thanks ...

hope you get a satisfactory resolution ... seems strange if it was in the case ... worrying !

colonel · 07-01-2010, 07:06 AM

Quote:

Originally Posted by bleugh

Screen's broken!, simple

Not likely for B&N to fix, it's not so easy to fix yourself either..

replacement screens go for around $150 AU dollars - a hundred quid or so

now the wifi versions dropped to $150 US, you're far better off getting a new one!,

i would expect a replacement
its a manufacturing defect, as I treated it with kid gloves

bleugh · 07-02-2010, 01:45 AM

Quote:

Originally Posted by colonel

i would expect a replacement
its a manufacturing defect, as I treated it with kid gloves

You can try but, it's not an ideal world out there :-( they'll say you dropped it, you'll say you didn't

they'll win!

I'd flesh out your somewhat vague sequence of events if you do try B&N

"So I left my nook in screensaver last night, when I took it out on the train this morning to finish my book the screen was scrambled (bits of the screensaver left, but combined with loads of horizontal lines and blank pieces)."

Just imagine the B&N employee asking

...took out of 'what'?, was it loose in a bag, what else is in the bag?
was it in a protective case?
if it was a protective case, may we see the receipt.......

HarryT · 07-02-2010, 01:59 AM

This is a physical break in the screen, and the line taken by all the manufacturers is that it doesn't just happen on its own, and that it's therefore your fault, and not covered by warranty.

colonel · 07-02-2010, 06:18 AM

I fail to see why I should pay for a faulty device
I will see their response next week

HarryT · 07-02-2010, 06:35 AM

Good luck. Please do let us know the outcome.

colonel · 07-21-2010, 06:15 AM

ok guys, thanks for all the negative waves

I took it back to the B&N store.
They had a quick look and swapped it for a new one.

I always thought B&N service is great, one reason I bought this (also retail store rather then just web buy), and they came up trumps.

HarryT · 07-21-2010, 06:48 AM

You were very lucky!

07-01-2010, 03:59 AM	#1
colonel Enthusiast Posts: 34 Karma: 22 Join Date: Apr 2009 Device: PRS-505	Scrambled screen So I left my nook in screensaver last night, when I took it out on the train this morning to finish my book the screen was scrambled (bits of the screensaver left, but combined with loads of horizontal lines and blank pieces). The battery was previously indicating low, but not near empty. Subsequently I have tried the 20 second button reboot Taking out the battery Puting on mains with the battery out Now I have put the battery back in, and am charging (orange light is on). note that the screen has changed a bit during my various procedures, but is still scrambled I will see what happens after a few hours .... anyone had this and knows how to correct ?

07-02-2010, 06:18 AM	#12
colonel Enthusiast Posts: 34 Karma: 22 Join Date: Apr 2009 Device: PRS-505	I fail to see why I should pay for a faulty device I will see their response next week Last edited by colonel; 07-02-2010 at 08:13 AM.

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07-01-2010, 05:03 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Can you upload a picture? From what you're describing, I'm afraid that it sounds very much as though you've fractured the screen substrate - the thin layer of glass that's under the outer plastic screen. We can tell immediately if you post a picture; it has a very characteristic appearance.

07-01-2010, 05:33 AM	#4
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	Have you switched it on, now you've re-inserted the battery and re-charged ? (Just thinking it might refresh the screen)

07-01-2010, 06:01 AM	#5
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	I'm afraid that's an absolutely classic picture of a broken substrate. The crack in the screen substrate is the diagonal line running down to the left, opposite the "<" mark on the left side of the case. This is not a warranty repair - it'll need a new screen. Sorry to be the bearer of bad news.

07-01-2010, 06:29 AM	#7
bleugh Enthusiast Posts: 29 Karma: 10 Join Date: Dec 2009 Device: nook	Screen's broken!, simple Not likely for B&N to fix, it's not so easy to fix yourself either.. replacement screens go for around $150 AU dollars - a hundred quid or so now the wifi versions dropped to $150 US, you're far better off getting a new one!,

07-01-2010, 06:30 AM	#8
GeoffC Chocolate Grasshopper ... Posts: 27,599 Karma: 20821184 Join Date: Mar 2008 Location: Scotland Device: Muse HD , Cybook Gen3 , Pocketbook 302 (Black) , Nexus 10: wife has PW	we learn something new everyday .... i hadn't spotted the diagonal .... thanks ... hope you get a satisfactory resolution ... seems strange if it was in the case ... worrying !

07-02-2010, 01:59 AM	#11
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	This is a physical break in the screen, and the line taken by all the manufacturers is that it doesn't just happen on its own, and that it's therefore your fault, and not covered by warranty.

07-02-2010, 06:35 AM	#13
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Good luck. Please do let us know the outcome.

07-21-2010, 06:15 AM	#14
colonel Enthusiast Posts: 34 Karma: 22 Join Date: Apr 2009 Device: PRS-505	ok guys, thanks for all the negative waves I took it back to the B&N store. They had a quick look and swapped it for a new one. I always thought B&N service is great, one reason I bought this (also retail store rather then just web buy), and they came up trumps.

07-21-2010, 06:48 AM	#15
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	You were very lucky!

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