PRS900 screen broken

themanwithaplan · 06-24-2010, 02:03 PM

I got my ebook after reading quite a lot of posts here, and decided that for reading research papers and doing research via note, the prs900 was the best match for it. I received it about 3 weeks ago, and have liked it very much. Pretty just glued to it for the past 3 weeks.

Today I accidentally put some weight in my bag, which had the prs900 in it. Now part of the screen does not display properly, but has black/white lines on it. Its still under warranty.

What are my options? Do I drop it off at some Sony store to get it fixed, and what are the costs for that? I read on their website that they send a "refurbished" one instead? Is that a good idea? Or can I sell it at some cheap price back to them, and buy a new one instead?

dorino · 06-24-2010, 02:11 PM

You're looking at getting it repaired, and your warranty doesn't matter unless you payed for accidental damage security.

The default warranty doesn't cover accidental damage, and it's not a defect as the screens are all fragile. Sorry, get a quote from Sony... It'll cost a bit.

06-24-2010, 02:03 PM	#1
themanwithaplan Junior Member Posts: 2 Karma: 10 Join Date: Jun 2010 Device: prs-900	PRS900 screen broken I got my ebook after reading quite a lot of posts here, and decided that for reading research papers and doing research via note, the prs900 was the best match for it. I received it about 3 weeks ago, and have liked it very much. Pretty just glued to it for the past 3 weeks. Today I accidentally put some weight in my bag, which had the prs900 in it. Now part of the screen does not display properly, but has black/white lines on it. Its still under warranty. What are my options? Do I drop it off at some Sony store to get it fixed, and what are the costs for that? I read on their website that they send a "refurbished" one instead? Is that a good idea? Or can I sell it at some cheap price back to them, and buy a new one instead?

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06-24-2010, 02:11 PM	#2
dorino I'm odd. Take note. Posts: 325 Karma: 779 Join Date: Jun 2010 Location: Montana Device: deceased PRS-600, Nook STR	You're looking at getting it repaired, and your warranty doesn't matter unless you payed for accidental damage security. The default warranty doesn't cover accidental damage, and it's not a defect as the screens are all fragile. Sorry, get a quote from Sony... It'll cost a bit.

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