Cybook Opus - Display problem

Solipsist · 05-02-2010, 09:15 AM

Hello,

I have acquired a Cybook Opus in December 2009, and although I have not used it intensively, I have been quite satisfied with this very useful - albeit expensive product. It has relieved me from the burden of reading ebooks from a computer screen, or from wasting paper and time printing them out.

Turns out that yesterday, after some days of inactivity, I decided to read a book on my device. Everything seemed normal (splash screen, loading process, filesystem navigation) exception made to the screen: it now presents very thin stripes, regularly spaced, across the entirety of the screen.

I attempted to reset it, without success. Later on, I checked it and the stripes disappeared. Today, I attempted to turn it on - and the stripes weren't there. I connected it to my computer, uploaded some books with Calibre, and then disconnected it from the usb - and the stripes appeared again.

I would think it could be a problem with the computer-ebook reader interaction, but as I said, the first time the stripes appeared was after a long time of inactivity - I hadn't plugged the device to the computer in several weeks.

Is this a common problem, easily solvable, or is it a hardware problem, and requires sending the device to Bookeen? If so, what could be the source of the problem?

Thanks in advance!

HarryT · 05-02-2010, 09:32 AM

May well be due to a flat battery. Leave it overnight to charge and see if that fixes it.

HarryT · 05-05-2010, 03:08 AM

Any feedback on this? Was it just a flat battery?

Solipsist · 05-05-2010, 04:36 PM

Hello HarryT,

I followed your advice, and left it charging overnight. But the problem persists.

The strips appear and disappear randomly (apparently), and always horizontally. If I switch the viewing mode (using the accelerometer), the stripes do not change orientation.

Sometimes, though not as frequently, the letters in the book look like they are slightly faded.

I attempted to update the firmware. No success. Formatting the device has shown no progress, as well.

I hope this is not a hardware issue...

EowynCarter · 05-06-2010, 03:13 AM

Sounds like some default with the screen or the controller.
Contact bookeen for repair I would say.

Solipsist · 05-08-2010, 05:30 PM

I guess I'll do that.

Thanks for the advice!

05-02-2010, 09:15 AM	#1
Solipsist Junior Member Posts: 5 Karma: 10 Join Date: May 2010 Device: Cybook Opus	Cybook Opus - Display problem Hello, I have acquired a Cybook Opus in December 2009, and although I have not used it intensively, I have been quite satisfied with this very useful - albeit expensive product. It has relieved me from the burden of reading ebooks from a computer screen, or from wasting paper and time printing them out. Turns out that yesterday, after some days of inactivity, I decided to read a book on my device. Everything seemed normal (splash screen, loading process, filesystem navigation) exception made to the screen: it now presents very thin stripes, regularly spaced, across the entirety of the screen. I attempted to reset it, without success. Later on, I checked it and the stripes disappeared. Today, I attempted to turn it on - and the stripes weren't there. I connected it to my computer, uploaded some books with Calibre, and then disconnected it from the usb - and the stripes appeared again. I would think it could be a problem with the computer-ebook reader interaction, but as I said, the first time the stripes appeared was after a long time of inactivity - I hadn't plugged the device to the computer in several weeks. Is this a common problem, easily solvable, or is it a hardware problem, and requires sending the device to Bookeen? If so, what could be the source of the problem? Thanks in advance!

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05-02-2010, 09:32 AM	#2
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	May well be due to a flat battery. Leave it overnight to charge and see if that fixes it.

05-05-2010, 03:08 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383099 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Any feedback on this? Was it just a flat battery?

05-05-2010, 04:36 PM	#4
Solipsist Junior Member Posts: 5 Karma: 10 Join Date: May 2010 Device: Cybook Opus	Hello HarryT, I followed your advice, and left it charging overnight. But the problem persists. The strips appear and disappear randomly (apparently), and always horizontally. If I switch the viewing mode (using the accelerometer), the stripes do not change orientation. Sometimes, though not as frequently, the letters in the book look like they are slightly faded. I attempted to update the firmware. No success. Formatting the device has shown no progress, as well. I hope this is not a hardware issue...

05-06-2010, 03:13 AM	#5
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Sounds like some default with the screen or the controller. Contact bookeen for repair I would say.

05-08-2010, 05:30 PM	#6
Solipsist Junior Member Posts: 5 Karma: 10 Join Date: May 2010 Device: Cybook Opus	I guess I'll do that. Thanks for the advice!

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