PRS-600 Faint Screen tiny horizontal lines

[alex3l]

My wife & I have Sony readers.

My wife's PRS600 has developed a very faint screen. It is dim like when the reader is booting up. If I look closely I see light horizontal lines across the screen.

The books display, the pages turn, but the screen is faint because of the light lines. I note the same effect on the screen of my PRS600 when I turn it on and power up. These lines disappear after boot up is complete on mine.

I don't use the Sony bookstore. I just upload ebooks from Calibre. Sony telephone support did not seem to understand and just sent an email with two options, soft reset and hard reset. I tried the soft reset - no effect.

Appreciate suggestions. Thanks.

[DoctorOhh]

Originally Posted by alex3l

My wife's PRS600 has developed a very faint screen. It is dim like when the reader is booting up. If I look closely I see light horizontal lines across the screen.

The books display, the pages turn, but the screen is faint because of the light lines. I note the same effect on the screen of my PRS600 when I turn it on and power up. These lines disappear after boot up is complete on mine.

Sony telephone support did not seem to understand and just sent an email with two options, soft reset and hard reset. I tried the soft reset - no effect.

First follow Sony's advice and perform a hard reset.

[alex3l]

Thanks for the advice. Unfortunately hard reset X3 has failed to remove the faint horizontal screen lines. My wife and I leave in 5 days for a 2 week vacation. (That's why we got the readers, so we didn't have to carry a lot of books) We don't have time to send the device to Sony. Do you have any other suggestions for fixing the problem? Thanks very much.

[DoctorOhh]

Originally Posted by alex3l

Thanks for the advice. Unfortunately hard reset X3 has failed to remove the faint horizontal screen lines. My wife and I leave in 5 days for a 2 week vacation. (That's why we got the readers, so we didn't have to carry a lot of books) We don't have time to send the device to Sony. Do you have any other suggestions for fixing the problem? Thanks very much.

It sounds like a hard error that will require Sony's intervention. You can try formatting internal memory (which would wipe all books off of the device) I don't see how it would help but stranger things have happened.