Trouble with the screen...

sarahw2275 · 10-16-2006, 09:33 AM

I've had my Reader for about a week and have now noticed a line that goes across the screen about an inch from the bottom. Its really annoying as it makes the text along the line appear strange. Anyone have any ideas as to what the problem may be or have similar problems? I've had my reader sent from the US to the UK. so its not simple to return it to Sony!!

ultim8fury · 10-16-2006, 10:09 AM

If you load the reader with a plain black image and a plain white image does the line show as inverse on both ? or does it fail to change. Does cycling the 2 images clear the problem ?

if it's still there then it sounds like a real problem. My sympathies are with you.

Jake · 10-16-2006, 10:23 AM

Sarah, did you try a complete reset (pin in the hole thing) I don't know if this will help but worth a try

sarahw2275 · 10-17-2006, 07:57 AM

If I try a complete reset, will it delete all the books i've installed on my reader?

tribble · 10-17-2006, 08:42 AM

No, it is just a "take me off the juice" reset, so the iLiad can start from a clean sheet of registers.
Your data will stay where it was before.

yokos · 10-17-2006, 11:22 AM

Quote:

Originally Posted by tribble

No, it is just a "take me off the juice" reset, so the iLiad can start from a clean sheet of registers.
Your data will stay where it was before.

Heh, this is in the Sony Reader forum.

´
But, it should be the same with Sony Reader.

Slava · 10-17-2006, 08:06 PM

From the Sony's Knowledge Base

Quote:

Knowledge Article C201043

White bands are displayed on the audio play screen.

When playing audio, if the audio playback screen is displayed for an extended period of time, white bands may be displayed on the screen. Changing the display numerous times or stopping audio playback leaving the audio playback screen displayed for 3 or more hours will resolve the issue.

hn_88 · 01-04-2007, 06:52 AM

Quote:

Originally Posted by sarahw2275

If I try a complete reset, will it delete all the books i've installed on my reader?

I have the same problem! I'm in India, got the reader from the US, can't return easily, either. For me the line is just about half an inch from the bottom of the screen, so most of the time it doesn't interfere with reading. The line seems to be dead - no change for that line when changing page etc. Reset doesn't delete books, but doesn't help with the line either.... I tried it.

NickMilner · 01-16-2007, 01:37 PM

I have exactly the same problem with the one I bought a few days ago.

I'm only in the US for a few more days - should I take it back to a Borders store and ask for an exchange, or does it have to be sent to Sony? What about the fact that my computer is authorised to that particular device?

*cries*

diabloNL · 01-16-2007, 02:18 PM

Quote:

Originally Posted by NickMilner

I have exactly the same problem with the one I bought a few days ago.

I'm only in the US for a few more days - should I take it back to a Borders store and ask for an exchange, or does it have to be sent to Sony? What about the fact that my computer is authorised to that particular device?

*cries*

Your computer shouldn't be a problem if you get an exchange. Jost log into you already made account in connect and authorize your replacement reader. After that you can delete the old one.

If I were you I would go back to Borders and explain the situation.

RWood · 01-16-2007, 02:40 PM

NickMilner, run, don't walk to the Boarders. Exchange it as quickly as you can on the slight chance that the next Reader will also have the same problem as it sounds like a manufacturing defect that may impact more than just one Reader.

I would be curious what the serial numbers are of the Readers that have the horizontal lines. Is it a random thing or are they close together and it is a problem with a batch of the Readers.

HarryT · 01-17-2007, 02:45 AM

Certainly sounds like a screen defect. Definitely shouldn't be there!

hn_88 · 01-17-2007, 05:49 AM

Quote:

Originally Posted by RWood

I would be curious what the serial numbers are of the Readers that have the horizontal lines.

mine is 14838930 0013895

NickMilner · 01-17-2007, 01:36 PM

Mine's within 5000 of yours.

NickMilner · 01-20-2007, 03:12 PM

I took it back to Borders and exchanged it. The new one has been ok so far, but I'm back in the UK now so I hope it stays ok.

10-16-2006, 09:33 AM	#1
sarahw2275 Connoisseur Posts: 63 Karma: 48 Join Date: Sep 2006	Trouble with the screen... I've had my Reader for about a week and have now noticed a line that goes across the screen about an inch from the bottom. Its really annoying as it makes the text along the line appear strange. Anyone have any ideas as to what the problem may be or have similar problems? I've had my reader sent from the US to the UK. so its not simple to return it to Sony!!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
302 screen versus the Sony PRS-600 screen	bill_mchale	PocketBook	2	09-22-2010 09:43 AM
Amazon Kindle dual-screen e-reader patent granted, Nook potentially in Trouble	kjk	News	18	07-07-2010 12:32 PM
Hi! I'm new and having trouble	lee_lckwd	Introduce Yourself	7	06-16-2010 12:47 PM
broken screen. is there a program that skims off top one inch of screen?	pennpin	Sony Reader	5	08-19-2009 04:42 PM

10-16-2006, 10:09 AM	#2
ultim8fury Addict Posts: 219 Karma: 368 Join Date: Jan 2006 Location: UK Device: PRS500, Looking at 700	If you load the reader with a plain black image and a plain white image does the line show as inverse on both ? or does it fail to change. Does cycling the 2 images clear the problem ? if it's still there then it sounds like a real problem. My sympathies are with you.

10-16-2006, 10:23 AM	#3
Jake Renaissance Man Posts: 45 Karma: 10 Join Date: Sep 2006 Location: Seattle Device: Sony Reader	Sarah, did you try a complete reset (pin in the hole thing) I don't know if this will help but worth a try

10-17-2006, 07:57 AM	#4
sarahw2275 Connoisseur Posts: 63 Karma: 48 Join Date: Sep 2006	If I try a complete reset, will it delete all the books i've installed on my reader?

10-17-2006, 08:42 AM	#5
tribble iLiad Maniac Posts: 1,382 Karma: 2369 Join Date: Apr 2006 Location: Germany Device: Bookeen Opus (i love that thing) and iPad (what an irony)	No, it is just a "take me off the juice" reset, so the iLiad can start from a clean sheet of registers. Your data will stay where it was before.

01-16-2007, 01:37 PM	#9
NickMilner Member Posts: 15 Karma: 11 Join Date: Jan 2007	I have exactly the same problem with the one I bought a few days ago. I'm only in the US for a few more days - should I take it back to a Borders store and ask for an exchange, or does it have to be sent to Sony? What about the fact that my computer is authorised to that particular device? cries

01-16-2007, 02:40 PM	#11
RWood Technogeezer Posts: 7,233 Karma: 1601464 Join Date: Nov 2006 Location: Virginia, USA Device: Sony PRS-500	NickMilner, run, don't walk to the Boarders. Exchange it as quickly as you can on the slight chance that the next Reader will also have the same problem as it sounds like a manufacturing defect that may impact more than just one Reader. I would be curious what the serial numbers are of the Readers that have the horizontal lines. Is it a random thing or are they close together and it is a problem with a batch of the Readers.

01-17-2007, 02:45 AM	#12
HarryT eBook Enthusiast Posts: 85,557 Karma: 93980341 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Certainly sounds like a screen defect. Definitely shouldn't be there!

01-17-2007, 01:36 PM	#14
NickMilner Member Posts: 15 Karma: 11 Join Date: Jan 2007	Mine's within 5000 of yours.

01-20-2007, 03:12 PM	#15
NickMilner Member Posts: 15 Karma: 11 Join Date: Jan 2007	I took it back to Borders and exchanged it. The new one has been ok so far, but I'm back in the UK now so I hope it stays ok.

Advert

Advert