|04-08-2010, 11:53 AM||#1|
Join Date: Oct 2008
Device: Toshiba Thrive, Kobo Touch, Kindle 1, Aluratek Libre, T-Mobile Comet
Response from Fictionwise CS Regarding Missing Titles
A couple days a go I sent the following message to Fictionwise customer service:
This title is no longer available to download. I purchased
this and the Skrayling Tree by Michael Moorcock as pre-orders.
I didn't download them as soon as they became available
because I haven't finished the first book in the series yet.
Will these books be available for download in the near future?
If not, what are my options?"
Today I received the following in response:
We are currently working with our providers to resolve the download errors you are experiencing.
Sorry for any inconvenience this may be causing and thank you for your patience as we attempt to resolve this issue.
Fictionwise Support Team
Hopefully the books aren't gone for good. It was also nice to actually get a response.
|04-08-2010, 11:57 AM||#2|
Join Date: Nov 2007
Location: Snowpacolypse 2010
Device: Too many to count
I was hoping to see a time estimate on when Fictionwise thinks this will be resolved. I'm patient and have plenty to read.
|04-08-2010, 01:37 PM||#3|
Join Date: Jul 2009
Device: Moon+ Pro
Anyway, it appears, from that, that some of the issues are technical rather than contractual. Either that or they're 'burning the weekend candle' fixing those contractual issues. (Or maybe I just got real lucky.)
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