DR800 Frozen Screen

cmichaelis · 03-20-2010, 11:46 AM

New DR800SG delivered from Best Buy March 8th.

Worked great for less then two weeks, I never dropped or put anything on the device. I kept in gel case when not in use and in my briefcase.

Took out of gel case this morning March 19th and the screen is full of lines and does not respond, it is just frozen with these lines.

Called Best Buy, they do not support.
Called iRex, stayed on hold for 30 minutes then they came on and took my number said they will call me back in 1.5 hours......

Is anyone else having these issues? Did I just get a bad one...

I'll wait and see what iRex says but if this $400 device is going to be this sensitive or poorly manufactured I may just return it to Best Buy for a refund.

Dellaster · 03-20-2010, 01:01 PM

Sorry to hear about your DR800 problem, cmichaelis. That's a really disappointing thing to happen.

I received mine the same day as you, March 8, and it's fine. But that's not saying anything -- it's only been two weeks. Others haven't had their units much longer since it only came out at the end of last month. For all we know, each and every unit is lemon waiting to be revealed. Or your device failure is rare and unique, a freak occurrence.

Either way, it truly stinks to be the person with a bad product. I hope the resolution goes smoothly and quickly.

Mr. Goodbar · 03-20-2010, 03:39 PM

Definitely disappointing, but these things do happen. Having worked in the computer industry for a lot of years you tend to see electronics either fail very early in their life or not until very late in their life.

Hopefully since it is so new they will just swap it out for a replacement.

cmichaelis · 03-20-2010, 04:25 PM

Thanks for the support. Unfortunately iRex was not as swift in their response and they never called me back after taking my name and number.

Not wanting to risk my $400 investment I promptly took the broken unit down to my local Best Buy for a full refund.

While I was there I looked at the SONY PRS-900. Same price as the DR800 and I have to say allot better design and materials went into this. The software seems to be light years ahead of iRex and is not glitchy at all.

Even with a slightly smaller display and a little more glare on the screen the SONY beats the iRex hands down on features, functionality, and styling.

So I bought one...

Sorry iRex. I think they have a ways to go if they are going to be successful in the US market.

Dellaster · 03-20-2010, 04:50 PM

I'm glad you found a happy ending. From all accounts the PRS-900 is a wonderful e-reader. I might have gotten one myself instead of my DR800 except that I cursed when I got my Kindle 2 because of the darker, less-readable screen compared to my Cybook Gen3. There's no way I will tolerate anything worse. Thus the Sony was ruled out.

But for those with better eyesight and/or greater tolerance, it's a great choice.

Shaggy · 03-22-2010, 11:59 AM

Quote:

Originally Posted by cmichaelis

Took out of gel case this morning March 19th and the screen is full of lines and does not respond, it is just frozen with these lines.

That sounds a lot like a broken screen.

cmichaelis · 03-27-2010, 03:33 PM

Ok, So I lived with the SONY PRS-900 for a week, I used it mostly on my 2 hour train commute everyday.

I was not able to get used to the glare issues, it is a great device in every-way but if you can't read it what good id it.

I returned this one also and now I am starting my search over. With all the new devices coming out I am not sure which way to go.

I loved the iRex' display and the quality of the SONY, any advice is welcome...

jraf · 03-27-2010, 04:11 PM

A few days ago my DR 800 froze in a book page. The led was off and it did not respond to any input. I tried to reboot it but it didn't work. I opened the battery lid to try a hard reboot when I was that the battery was disconnected. The connection between the battery wire and the DR 800 is very loose so a minor bump caused mine to disconnect. After connecting it again everything worked fine.

Dellaster · 03-27-2010, 10:47 PM

Quote:

Originally Posted by cmichaelis

I was not able to get used to the glare issues, it is a great device in every-way but if you can't read it what good id it.

That's unfortunate. I was hoping the readability issues wouldn't be a problem for you. The problem with many e-reader reviews and opinions is that some rate according to how good a gadget it is while others who read a lot judge according to how well it gets out of the way of actually reading -- that is, the device should never make itself noticed once you're immersed in a book. And you don't always know which bias they have when they put their thumbs up or down on a reader.

I think you would have been happy with the DR800 if it hadn't been a bad unit. As a heavy reader I sure am. I don't know what other options you have. There are plenty of great 6" readers (too small for me after experiencing 8.1") and pretty soon some 9" and 10" ones will arrive (which cross the line into "too big, too heavy" for me, unless maybe if it's just for keeping at home while reading on the couch).

You've already tried the only two I know of in the middle screen size. I can't think of anything to recommend, sorry. Whatever your choice, I hope you have better luck.

GringoAlto · 06-30-2010, 12:01 AM

I have had my Irex 800SG for about six months. The only objection I had was the lack of a filing system for books. The latest upgrade fixed that.

It satisfies all of my requirements. I have an excellent file converter for PDF to EPUB. I never save PDF books.

I have 4 GB memory card and it seems to be more than enough for me.

I have only one problem; the damned thing stopped working. I can't find the correct place to get a service ticket. This location "thttp://support.irexnet.com/" only seems to support the Iliad 1000 devices. It does not even have the DR800 model numbers.

AND - After registering and submitting a support ticket - the ticket does not seem to be accepted.

Does anyone have any suggestions?
-Gavin

Shaggy · 06-30-2010, 10:46 AM

Can you be more specific about "stopped working"? Maybe someone on here can give you ideas of something to try without having to send it back to iRex.

jm35 · 06-30-2010, 04:42 PM

Quote:

Originally Posted by GringoAlto

... I can't find the correct place to get a service ticket. This location "thttp://support.irexnet.com/" only seems to support the Iliad 1000 devices. It does not even have the DR800 model numbers.

AND - After registering and submitting a support ticket - the ticket does not seem to be accepted.

Does anyone have any suggestions?

Gavin, since you have the DR800SG, you could try submitting a support ticket at this site instead: http://support.irexreader.com/ . I don't know whether that site's support system is still working, though.

Or, as Shaggy suggested, maybe someone on this forum will be able to help you solve it on your own.

GringoAlto · 07-02-2010, 11:29 PM

Thank You: Dellaster and Shaggy. I got connected to iRex. Billy, the tech., gave rapid responses to my ticket.

I told him which of the several versions of the system I was using: the last two updates and the one provided with the reader. I told him that they all worked before failure and none worked since.

I have removed and restored the battery with no result. I have, obviously, replaced the memory card; no change.

Billy said that I should try the "push the slider to the left" reset. I did and nothing happened.

Billy said that I shouldn't send it back for repairs and that iRex wasn't allowed to ship or receive anything because of the legal situation.

Thanks guys, Gavin

03-20-2010, 11:46 AM	#1
cmichaelis Junior Member Posts: 8 Karma: 34 Join Date: Mar 2010 Device: iRex DR800SG	Frozen Screen New DR800SG delivered from Best Buy March 8th. Worked great for less then two weeks, I never dropped or put anything on the device. I kept in gel case when not in use and in my briefcase. Took out of gel case this morning March 19th and the screen is full of lines and does not respond, it is just frozen with these lines. Called Best Buy, they do not support. Called iRex, stayed on hold for 30 minutes then they came on and took my number said they will call me back in 1.5 hours...... Is anyone else having these issues? Did I just get a bad one... I'll wait and see what iRex says but if this $400 device is going to be this sensitive or poorly manufactured I may just return it to Best Buy for a refund.

06-30-2010, 12:01 AM	#10
GringoAlto Junior Member Posts: 2 Karma: 10 Join Date: Mar 2010 Location: Thailand Device: Kindle 2 and broken irex DR800	GringoAlto I have had my Irex 800SG for about six months. The only objection I had was the lack of a filing system for books. The latest upgrade fixed that. It satisfies all of my requirements. I have an excellent file converter for PDF to EPUB. I never save PDF books. I have 4 GB memory card and it seems to be more than enough for me. I have only one problem; the damned thing stopped working. I can't find the correct place to get a service ticket. This location "thttp://support.irexnet.com/" only seems to support the Iliad 1000 devices. It does not even have the DR800 model numbers. AND - After registering and submitting a support ticket - the ticket does not seem to be accepted. Does anyone have any suggestions? -Gavin

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03-20-2010, 01:01 PM	#2
Dellaster 本の虫 Posts: 242 Karma: 344 Join Date: May 2008 Location: USA Device: Kindle3, DXG, Fire · iPad, iPod	Sorry to hear about your DR800 problem, cmichaelis. That's a really disappointing thing to happen. I received mine the same day as you, March 8, and it's fine. But that's not saying anything -- it's only been two weeks. Others haven't had their units much longer since it only came out at the end of last month. For all we know, each and every unit is lemon waiting to be revealed. Or your device failure is rare and unique, a freak occurrence. Either way, it truly stinks to be the person with a bad product. I hope the resolution goes smoothly and quickly.

03-20-2010, 03:39 PM	#3
Mr. Goodbar Wizard Posts: 1,005 Karma: 98078 Join Date: Jul 2006 Location: Atlanta, GA Device: iPad Mini 4	Definitely disappointing, but these things do happen. Having worked in the computer industry for a lot of years you tend to see electronics either fail very early in their life or not until very late in their life. Hopefully since it is so new they will just swap it out for a replacement.

03-20-2010, 04:25 PM	#4
cmichaelis Junior Member Posts: 8 Karma: 34 Join Date: Mar 2010 Device: iRex DR800SG	Thanks for the support. Unfortunately iRex was not as swift in their response and they never called me back after taking my name and number. Not wanting to risk my $400 investment I promptly took the broken unit down to my local Best Buy for a full refund. While I was there I looked at the SONY PRS-900. Same price as the DR800 and I have to say allot better design and materials went into this. The software seems to be light years ahead of iRex and is not glitchy at all. Even with a slightly smaller display and a little more glare on the screen the SONY beats the iRex hands down on features, functionality, and styling. So I bought one... Sorry iRex. I think they have a ways to go if they are going to be successful in the US market.

03-20-2010, 04:50 PM	#5
Dellaster 本の虫 Posts: 242 Karma: 344 Join Date: May 2008 Location: USA Device: Kindle3, DXG, Fire · iPad, iPod	I'm glad you found a happy ending. From all accounts the PRS-900 is a wonderful e-reader. I might have gotten one myself instead of my DR800 except that I cursed when I got my Kindle 2 because of the darker, less-readable screen compared to my Cybook Gen3. There's no way I will tolerate anything worse. Thus the Sony was ruled out. But for those with better eyesight and/or greater tolerance, it's a great choice.

03-27-2010, 03:33 PM	#7
cmichaelis Junior Member Posts: 8 Karma: 34 Join Date: Mar 2010 Device: iRex DR800SG	Ok, So I lived with the SONY PRS-900 for a week, I used it mostly on my 2 hour train commute everyday. I was not able to get used to the glare issues, it is a great device in every-way but if you can't read it what good id it. I returned this one also and now I am starting my search over. With all the new devices coming out I am not sure which way to go. I loved the iRex' display and the quality of the SONY, any advice is welcome...

03-27-2010, 04:11 PM	#8
jraf Junior Member Posts: 3 Karma: 10 Join Date: Feb 2010 Device: DR-800 SG	A few days ago my DR 800 froze in a book page. The led was off and it did not respond to any input. I tried to reboot it but it didn't work. I opened the battery lid to try a hard reboot when I was that the battery was disconnected. The connection between the battery wire and the DR 800 is very loose so a minor bump caused mine to disconnect. After connecting it again everything worked fine.

06-30-2010, 10:46 AM	#11
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	Can you be more specific about "stopped working"? Maybe someone on here can give you ideas of something to try without having to send it back to iRex.

07-02-2010, 11:29 PM	#13
GringoAlto Junior Member Posts: 2 Karma: 10 Join Date: Mar 2010 Location: Thailand Device: Kindle 2 and broken irex DR800	Thank You: Dellaster and Shaggy. I got connected to iRex. Billy, the tech., gave rapid responses to my ticket. I told him which of the several versions of the system I was using: the last two updates and the one provided with the reader. I told him that they all worked before failure and none worked since. I have removed and restored the battery with no result. I have, obviously, replaced the memory card; no change. Billy said that I should try the "push the slider to the left" reset. I did and nothing happened. Billy said that I shouldn't send it back for repairs and that iRex wasn't allowed to ship or receive anything because of the legal situation. Thanks guys, Gavin

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