DR800SG

Franky · 03-18-2010, 02:57 PM

does anybody outside the USA has already the Irex DR800SG. reason of this question; i consider to buy 2 for myself and 2 for friends. we all are living in Switzerland. I was told that if you buy an Irex DR800SG in the USA, you have to get online before leaving the country. it seems is has to do with autorisation of some kind. this is new for me, so I like to ask someone on this forum.

I can't imagine that this is true, simple because you can order them by internet from where ever you live. can someone tell me his experience?

pauli · 03-18-2010, 03:15 PM

This probably only applies to the B&N account. ePub books can be transferred with ADE over the USB cable. But B&N ebooks can only purchased and downloaded from inside the US. The 3G will not work in Switzerland.

Franky · 03-18-2010, 04:48 PM

great, tnx pauli. that's a great help. we are not intent to buy any book from B&N, cause we're reading German anyway.

brookman · 03-19-2010, 05:56 AM

Hi Franky,

I'm also living in Switzerland and I received my DR800SG 2 weeks ago. A friend, who is staying in the states bought it for me at best buy and forwarded it to me. The device + tax + domestic shipping + credit card fee + shipping to Switzerland was CHF 545. But I might have to pay additional toll taxes (~50 CHF) which I'm not sure of yet...

The device alone is 399$ but with VAT and shipping about 440$. The problem is that apparently you have to declare goods with a price >400$ in detail. It was quite a hassle for my friend at the post office...

Edit: Yes, the 3G doesn't work, but I didn't have to activate it or anything.

Franky · 03-19-2010, 07:46 AM

@brookman; tnx for the info. we're going there for a short visit and will take it with us.

mgmueller · 03-21-2010, 04:59 PM

Quote:

Originally Posted by brookman

Hi Franky,

I'm also living in Switzerland and I received my DR800SG 2 weeks ago. A friend, who is staying in the states bought it for me at best buy and forwarded it to me. The device + tax + domestic shipping + credit card fee + shipping to Switzerland was CHF 545. But I might have to pay additional toll taxes (~50 CHF) which I'm not sure of yet...

The device alone is 399$ but with VAT and shipping about 440$. The problem is that apparently you have to declare goods with a price >400$ in detail. It was quite a hassle for my friend at the post office...

Edit: Yes, the 3G doesn't work, but I didn't have to activate it or anything.

Why then buy the 800SG? 800S you can have directly from the Netherlands for 499 Euro. And you'll have warranty...After toll and taxes, you'll only safe about 15%...Is this worth it? Having no warranty?

vakya · 03-22-2010, 10:12 AM

Quote:

Originally Posted by mgmueller

Why then buy the 800SG? 800S you can have directly from the Netherlands for 499 Euro. And you'll have warranty...After toll and taxes, you'll only safe about 15%...Is this worth it? Having no warranty?

Pardon for my english.
I live in Spain and i buy it by a friend in Best Buy (330 euros). I have warranty. The dr800 came broken and I have sent to Holland to repair. He've been changed by another (tomorrow come) and I have not paid anything on the postage.

Shaggy · 03-22-2010, 12:10 PM

Quote:

Originally Posted by Franky

I was told that if you buy an Irex DR800SG in the USA, you have to get online before leaving the country. it seems is has to do with autorisation of some kind. this is new for me, so I like to ask someone on this forum.

I have not heard that before. Who told you this, was it on a forum somewhere?

Shaggy · 03-22-2010, 12:12 PM

Quote:

Originally Posted by vakya

Pardon for my english.
I live in Spain and i buy it by a friend in Best Buy (330 euros). I have warranty. The dr800 came broken and I have sent to Holland to repair. He've been changed by another (tomorrow come) and I have not paid anything on the postage.

I believe the issue is that iRex says warranty repairs for the DR800SG are only handled in the US. Did you ship it back to iRex for repair? It would be interesting to know if they are supporting that.

sordie · 03-22-2010, 05:20 PM

Quote:

Originally Posted by mgmueller

Why then buy the 800SG? 800S you can have directly from the Netherlands for 499 Euro. And you'll have warranty...After toll and taxes, you'll only safe about 15%...Is this worth it? Having no warranty?

"Having no warranty" - this is a concern for me. I was considering buying an 800SG, and I am in Canada. Do you know for sure that IREX does not support the 800SG if you live outside of the US?

Shaggy · 03-22-2010, 05:28 PM

Quote:

Originally Posted by sordie

"Having no warranty" - this is a concern for me. I was considering buying an 800SG, and I am in Canada. Do you know for sure that IREX does not support the 800SG if you live outside of the US?

I believe the warranty only says that repairs are handled in the US, it doesn't say that if you are outside the US the warranty is void. At least, not that I know of.

What this usually means is that you will have to pay for shipping to an authorized repair center in the US yourself, and then they will cover the costs for doing the work. In other words, the warranty does not include international shipping. That is generally how things like this work for other companies, but I don't know the details of how it would work for the DR800SG. I'm interested in more details about vakya's experience with this.

sordie · 03-22-2010, 06:01 PM

I just sent this as a question to IREX support - I'll update you once I hear back.

vakya · 03-23-2010, 11:06 AM

Quote:

Originally Posted by Shaggy

I believe the issue is that iRex says warranty repairs for the DR800SG are only handled in the US. Did you ship it back to iRex for repair? It would be interesting to know if they are supporting that.

I can confirm. Mine was broken and no cost to me an entirely new one they sent to Spain, from Holland.

By google translator

vakya · 03-23-2010, 11:10 AM

Irex say me:

Dear Vakya

Herewith we would like to inform you that your Digital Reader 800 and its all standard accessories need to be returned to our Repair Center.

We will send a transport box to the NAME & ADDRESS supplied via the information fields in this ticket.

To fill out customer information fields in this ticket you need to log-in at http://support.irexreader.com/ select "My Support" and click "Edit Your Profile".

If the address info is complete you will receive within days a transport box, a return label and shipping instructions.

Note: We cannot ship to PO boxes as there needs to be signed for receipt.

Note: Additional shipment cost will be charged if a shipment is refused, undeliverable by the courier or not pick-up by the customer if the courier gave a notification.

Please upload a readable copy of your invoice to this ticket to check warranty.

To upload a file you need to login at http://support.irexreader.com/, select "My Support", select "open cases".

Important Note:

If you seek service in a country that is not the country of purchase, you will have to comply with all applicable export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges.

Read the shipping instructions carefully and follow the steps and details provided. Assure to ship to the address mentioned in the shipping instructions and use the supplied return label. Please mention to the courier that the shipment is based on freight collect.

Please be informed that in case of a repair out of guarantee, you may be invoiced for the costs of repair, material and transport.

In case of "no fault found" or you disagree with our findings and/or decides not to repair we will charge transport and investigation costs i.e. 75 service credits. See our webshop for the actual amount in your currency and location.

We attempt to provide a correct cost estimate upfront and may require prepayment of the cost estimate.

If investigation shows more or less costs we will settle the amount difference with the owner.

Units are returned after costs of transport, investigation and repair are paid.

Before you ship the product(s) to us, make sure to backup the data on the SD-Card. Remove any confidential, proprietary or personal information. Please do return the SD-card though - we will update it with the latest software.

We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; damaged or lost removable media.

Shipment provider: UPS
Tracking no: ***************
Tracking no return: ***************

Kind regards,

Best Regards,
Billy Lam
IREX Technologies Customer Services

Shaggy · 03-23-2010, 12:24 PM

vakya, that's good information to know. Thanks for sharing your experience.

03-18-2010, 02:57 PM	#1
Franky Nameless Being	DR800SG does anybody outside the USA has already the Irex DR800SG. reason of this question; i consider to buy 2 for myself and 2 for friends. we all are living in Switzerland. I was told that if you buy an Irex DR800SG in the USA, you have to get online before leaving the country. it seems is has to do with autorisation of some kind. this is new for me, so I like to ask someone on this forum. I can't imagine that this is true, simple because you can order them by internet from where ever you live. can someone tell me his experience?

03-23-2010, 11:10 AM	#14
vakya Connoisseur Posts: 59 Karma: 164 Join Date: Jan 2009 Location: Spain Device: Sony PRS-500, PRS-505, IREX DR800, Kindle 3 y Kindle 4 NT	Irex say me: Dear Vakya Herewith we would like to inform you that your Digital Reader 800 and its all standard accessories need to be returned to our Repair Center. We will send a transport box to the NAME & ADDRESS supplied via the information fields in this ticket. To fill out customer information fields in this ticket you need to log-in at http://support.irexreader.com/ select "My Support" and click "Edit Your Profile". If the address info is complete you will receive within days a transport box, a return label and shipping instructions. Note: We cannot ship to PO boxes as there needs to be signed for receipt. Note: Additional shipment cost will be charged if a shipment is refused, undeliverable by the courier or not pick-up by the customer if the courier gave a notification. Please upload a readable copy of your invoice to this ticket to check warranty. To upload a file you need to login at http://support.irexreader.com/, select "My Support", select "open cases". Important Note: If you seek service in a country that is not the country of purchase, you will have to comply with all applicable export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. Read the shipping instructions carefully and follow the steps and details provided. Assure to ship to the address mentioned in the shipping instructions and use the supplied return label. Please mention to the courier that the shipment is based on freight collect. Please be informed that in case of a repair out of guarantee, you may be invoiced for the costs of repair, material and transport. In case of "no fault found" or you disagree with our findings and/or decides not to repair we will charge transport and investigation costs i.e. 75 service credits. See our webshop for the actual amount in your currency and location. We attempt to provide a correct cost estimate upfront and may require prepayment of the cost estimate. If investigation shows more or less costs we will settle the amount difference with the owner. Units are returned after costs of transport, investigation and repair are paid. Before you ship the product(s) to us, make sure to backup the data on the SD-Card. Remove any confidential, proprietary or personal information. Please do return the SD-card though - we will update it with the latest software. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; damaged or lost removable media. Shipment provider: UPS Tracking no: ************* Tracking no return: ************* Kind regards, Best Regards, Billy Lam IREX Technologies Customer Services Last edited by vakya; 03-23-2010 at 11:34 AM.

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03-18-2010, 03:15 PM	#2
pauli Groupie Posts: 185 Karma: 119824 Join Date: Feb 2008 Device: iLiad, DR1000S, HTC Hero, DR800SG	This probably only applies to the B&N account. ePub books can be transferred with ADE over the USB cable. But B&N ebooks can only purchased and downloaded from inside the US. The 3G will not work in Switzerland.

03-18-2010, 04:48 PM	#3
Franky Nameless Being	great, tnx pauli. that's a great help. we are not intent to buy any book from B&N, cause we're reading German anyway.

03-19-2010, 05:56 AM	#4
brookman n00b Posts: 19 Karma: 88 Join Date: Oct 2008 Location: Switzerland Device: Sony PRS-505, iRex DR800SG	Hi Franky, I'm also living in Switzerland and I received my DR800SG 2 weeks ago. A friend, who is staying in the states bought it for me at best buy and forwarded it to me. The device + tax + domestic shipping + credit card fee + shipping to Switzerland was CHF 545. But I might have to pay additional toll taxes (~50 CHF) which I'm not sure of yet... The device alone is 399$ but with VAT and shipping about 440$. The problem is that apparently you have to declare goods with a price >400$ in detail. It was quite a hassle for my friend at the post office... Edit: Yes, the 3G doesn't work, but I didn't have to activate it or anything.

03-19-2010, 07:46 AM	#5
Franky Nameless Being	@brookman; tnx for the info. we're going there for a short visit and will take it with us.

03-22-2010, 06:01 PM	#12
sordie Enthusiast Posts: 25 Karma: 20 Join Date: Mar 2010 Device: IREX 800SG	I just sent this as a question to IREX support - I'll update you once I hear back.

03-23-2010, 12:24 PM	#15
Shaggy Wizard Posts: 4,293 Karma: 529619 Join Date: May 2007 Device: iRex iLiad, DR800SG	vakya, that's good information to know. Thanks for sharing your experience.

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