Dot on my kindle (International)?

ensyed · 02-22-2010, 09:35 AM

I bought a new Kindle International edition in November bc my Mom took my Kindle 2. Now there is a dot in the middle of my screen. It looks like a spot. I tried cleaning it but it appears to be a flaw in the screen. I can still read but the dot bothers me.
Anyone else run into this issue? Will Amazon replace it?

Thanks

poohbear_nc · 02-22-2010, 09:59 AM

It sounds like a defect in the screen display. You might try doing a reset but I think you need to call Amazon CS - they have simply replaced the entire unit when there is an actual defect on the screen.

desertgrandma · 02-22-2010, 10:12 AM

Quote:

Originally Posted by ensyed

I bought a new Kindle International edition in November bc my Mom took my Kindle 2. Now there is a dot in the middle of my screen. It looks like a spot. I tried cleaning it but it appears to be a flaw in the screen. I can still read but the dot bothers me.
Anyone else run into this issue? Will Amazon replace it?

Thanks

Use the excellent CS amazon offers to find out.

ensyed · 02-22-2010, 01:14 PM

Wow the CS is very good. I had never used it in years of using amazon.
They walked me through the reset but the black dot stayed even when the unit was completely off.
They are shipping me a new unit ahead of my return so I wont be without a Kindle. I wonder if everyone has such a good experience? I have been a loyal customer for years and this is my 3rd Kindle.

Very pleased with the experience.

lol · 02-24-2010, 05:50 PM

Hi there,

I receivd my Kindle DX international a couple of weeks ago. A few days after it arrived, I noticed a black speck behind the screen that looked like it might have been dust or a piece of dirt about the size of a period.

It wouldn't have been such a big deal except it would reflect light at a certain angle and create a shiny spot that was a distraction when reading.

My experience with Amazon CS has usually been top notch and sure enough they sent out a replacement. I received the replacement a few days ago, and I did a thorough spot check.

Now guess what? Today I discovered a similar spot on the new kindle that I'm sure was not there yesterday. Amazon is sending a second replacement, but now I'm a bit concerned I won't be able to 'spot' any defect right away.

I'm curious; has anyone else encountered an issue like this?

pathfinder_12 · 12-17-2010, 01:33 PM

Yep Same problem all of a sudden a dead spot and CS was very nice and they shipped me a new kindle ahead of my return today as well.

02-22-2010, 09:35 AM	#1
ensyed Enthusiast Posts: 39 Karma: 12 Join Date: Oct 2009 Device: Kindle 2	Dot on my kindle (International)? I bought a new Kindle International edition in November bc my Mom took my Kindle 2. Now there is a dot in the middle of my screen. It looks like a spot. I tried cleaning it but it appears to be a flaw in the screen. I can still read but the dot bothers me. Anyone else run into this issue? Will Amazon replace it? Thanks

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02-22-2010, 09:59 AM	#2
poohbear_nc Bah! Humbug! Posts: 62,901 Karma: 135239851 Join Date: Feb 2009 Location: Durham, NC Device: Every Kindle Ever Made & To Be Made!	It sounds like a defect in the screen display. You might try doing a reset but I think you need to call Amazon CS - they have simply replaced the entire unit when there is an actual defect on the screen.

02-22-2010, 01:14 PM	#4
ensyed Enthusiast Posts: 39 Karma: 12 Join Date: Oct 2009 Device: Kindle 2	Wow the CS is very good. I had never used it in years of using amazon. They walked me through the reset but the black dot stayed even when the unit was completely off. They are shipping me a new unit ahead of my return so I wont be without a Kindle. I wonder if everyone has such a good experience? I have been a loyal customer for years and this is my 3rd Kindle. Very pleased with the experience.

02-24-2010, 05:50 PM	#5
lol Member Posts: 15 Karma: 10 Join Date: Dec 2009 Location: Ottawa, Canada Device: kindle DX Global	Hi there, I receivd my Kindle DX international a couple of weeks ago. A few days after it arrived, I noticed a black speck behind the screen that looked like it might have been dust or a piece of dirt about the size of a period. It wouldn't have been such a big deal except it would reflect light at a certain angle and create a shiny spot that was a distraction when reading. My experience with Amazon CS has usually been top notch and sure enough they sent out a replacement. I received the replacement a few days ago, and I did a thorough spot check. Now guess what? Today I discovered a similar spot on the new kindle that I'm sure was not there yesterday. Amazon is sending a second replacement, but now I'm a bit concerned I won't be able to 'spot' any defect right away. I'm curious; has anyone else encountered an issue like this?

12-17-2010, 01:33 PM	#6
pathfinder_12 Junior Member Posts: 3 Karma: 10 Join Date: Nov 2010 Device: NookColor, Kindle3	Yep Same problem all of a sudden a dead spot and CS was very nice and they shipped me a new kindle ahead of my return today as well.

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