Fantastic Sony Support for PRS-300 problem...

barefoot14 · 02-05-2010, 05:16 PM

Sony Reader software stopped working, wouldn't open. Finally called Sony and spent quite a bit of time with Alex from El Salvador who remotely guided me through resolving the problem. He was terrific, very friendly, helpful, can't speak highly enough about my experience. Seems some files got corrupted and we had to delete them to get the software to work again. He was very thorough, even had me connect my Reader, reset it, turn it on and off and download a free book to make sure everything was working properly...Alex made sure every t was crossed, for sure. I've heard negative things about Sony support, but I wanted to share my good experience.

yuye04 · 03-04-2010, 02:58 AM

Hi, I have same problem, I bought the product in Canada and live in Mexico, could you please comment what did you do on reader to fix it?
Thank you and Best Regards

banjobama · 03-04-2010, 03:35 AM

Thanks for sharing this. I've heard stories from a few people that have had much better luck calling Sony than sending emails.

Bremen Cole · 03-04-2010, 05:51 AM

Always nice to wake up and read something positive. Glad it all worked out!

barefoot14 · 03-04-2010, 07:04 AM

Quote:

Originally Posted by yuye04

Hi, I have same problem, I bought the product in Canada and live in Mexico, could you please comment what did you do on reader to fix it?
Thank you and Best Regards

At this point, I don't recall what corrupted file we removed. Best to call Sony and describe the problem. Good luck!

02-05-2010, 05:16 PM	#1
barefoot14 Junior Member Posts: 5 Karma: 10 Join Date: Jan 2010 Location: Chesapeake Bay Device: Sony PRS-300	Fantastic Sony Support for PRS-300 problem... Sony Reader software stopped working, wouldn't open. Finally called Sony and spent quite a bit of time with Alex from El Salvador who remotely guided me through resolving the problem. He was terrific, very friendly, helpful, can't speak highly enough about my experience. Seems some files got corrupted and we had to delete them to get the software to work again. He was very thorough, even had me connect my Reader, reset it, turn it on and off and download a free book to make sure everything was working properly...Alex made sure every t was crossed, for sure. I've heard negative things about Sony support, but I wanted to share my good experience.

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03-04-2010, 02:58 AM	#2
yuye04 Junior Member Posts: 3 Karma: 10 Join Date: Mar 2010 Device: prs300	Hi, I have same problem, I bought the product in Canada and live in Mexico, could you please comment what did you do on reader to fix it? Thank you and Best Regards

03-04-2010, 03:35 AM	#3
banjobama Busy Read'n Posts: 980 Karma: 5039283 Join Date: Feb 2010 Location: Auburn, WA Device: Pocketbook Touch Lux 5	Thanks for sharing this. I've heard stories from a few people that have had much better luck calling Sony than sending emails.

03-04-2010, 05:51 AM	#4
Bremen Cole Wizard Posts: 1,115 Karma: 2718 Join Date: Dec 2009 Location: Texas Device: iPad	Always nice to wake up and read something positive. Glad it all worked out!

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