Got my jbl today and here are my first observations and issues

[clerky96]

I have a Kindle 1 and next to it, it feels very small. I actually bought it for my hubby and I hope it will not feel too fragile to him. If so, guess we will have to swap readers.
As I had asked about it before and promised to report back on what firmware was on the jbl, it came with v15 patch already installed.
I do have an issue. I bought my jbl from Newegg, and I am a little puzzled by something. The return address is from RMA Warehouse in Wittier, CA. Doesn't RMA stand for Returned Merchandise Authorization? Is this as returned unit? If so, I am not happy about that! I purchased it expecting to get a new reader. I intend to call tomorrow and find out. If I decide to box it up and return it, I will have to pay return postage and possibly a restocking fee. Not especially happy about this.
Thanks for letting me vent.

[Ken Maltby]

Does the NewEgg invoice describe the item you ordered as "Refurbished"?
There are normally separate item numbers for "Refurbisihed" items. Does
the item number on the invoice match the item number for your order?

I think all the JBL are on "Patch: v15". You want to check what "Software:"
version is listed. The current is "Software: v0.15".

Check in "Settings">"System Settings">"Firmware Version".

Luck;
Ken

[Kris777]

Originally Posted by clerky96

I have a Kindle 1 and next to it, it feels very small. I actually bought it for my hubby and I hope it will not feel too fragile to him. If so, guess we will have to swap readers.
As I had asked about it before and promised to report back on what firmware was on the jbl, it came with v15 patch already installed.
I do have an issue. I bought my jbl from Newegg, and I am a little puzzled by something. The return address is from RMA Warehouse in Wittier, CA. Doesn't RMA stand for Returned Merchandise Authorization? Is this as returned unit? If so, I am not happy about that! I purchased it expecting to get a new reader. I intend to call tomorrow and find out. If I decide to box it up and return it, I will have to pay return postage and possibly a restocking fee. Not especially happy about this.
Thanks for letting me vent.

yes, you have a newest firmware with support for eReader DRMed books.
When I received new unit from NewEgg the returned label had the same address in CA. I think you have no reason to worry about it.

[uRwhatUr]

From some other forum I found:

09-17-2009, 02:05 PM
Newegg Support
Registered User
Profile Joined: Jan 2006

Status: ( Offline ) Posts: 27
Re: Newegg? RMA Warehouse?
Quote:
Originally Posted by SkaarjMaster
Just ordered a couple things from Newegg and they came in today with an RMA Warehouse return address but it seems to be the same one associated with Newegg. What I ordered was not part of any RMA process. Anyone know the story with this?

Dear SkaarjMaster,

We truly apologize for any inconvenience. What happens in this situation is this.. Anytime a customer refuses an order it comes directly back to our RMA warehouse or if a customer gets an order and returns the item without opening the item it also comes back to our RMA warehouse. We then either ship the item from our RMA warehouse or send it to the appropriate warehouse where that item is stocked for shipping. So you are actually getting a new retail item. Unless ofcourse, there was an error by our shipping department and they shipped you a used item. Which usually does not happen because we do have our quality control department check the order before it is shipped. If for some reason you need further assistance in this issue, please contact me at alex.a.villarino@newegg.com or by telephone at 800-390-1119 ext 25040.

[clerky96]

Thanks. It sounds like I have nothing to worry about. The invoice doesn't say "refurbished". Hubby thinks he is going to like the reader. I, of course, am the one learning how to work it; hubby is "electronics challenged" and only wants to read on it. LOL

[gr8npwrfl]

What they are saying is the truth.

I have gotten computer components from Whittier, CA that were in the original shrink wrap and were obviously never opened.

These could be items that were ordered for Christmas and returned for credit on some other purchase at the estore. All returns to them have to go to this address even if it was included with an order as a mistake.

[Ken Maltby]

Originally Posted by clerky96

Thanks. It sounds like I have nothing to worry about. The invoice doesn't say "refurbished". Hubby thinks he is going to like the reader. I, of course, am the one learning how to work it; hubby is "electronics challenged" and only wants to read on it. LOL

Hubby might like the Harry Dersden series by Jim Butcher.
Harry was "electronics challenged", as well.

Luck;
Ken

[clerky96]

Thanks Ken. I'll look those up.
I tend to be the "electronics junkie" in the house, and if I were rich I would have everything new that comes out. I will have to say that I have enjoyed my Kindle 1 immensly and hope he enjoys the jbl as much.