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#1 |
Member
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Karma: 188
Join Date: Feb 2010
Device: None
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Sony PRS-500 going back to the service center after upgrade
As many of you have noticed, the Sony 500 has a much shorter battery life after the upgrade. I contacted the regular Sony tech support several times and did everything they suggested--soft reset, hard reset, etc. But nothing works. So I called the Laredo Service Center that did the upgrade and talked to a tech specialist. After verifying none of their solutions works, he agreed to email me a prepaid UPS label to send the reader back to the service center. I'll keep you posted.
Last edited by ebook_wv; 02-02-2010 at 07:27 PM. |
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#2 | |
Member
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Karma: 68
Join Date: Nov 2009
Device: Kindle 3, PRS-500 (retired)
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#3 | |
The Introvert
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Karma: 1000077497
Join Date: Jan 2007
Location: United Kingdom
Device: Sony Reader PRS-650 & 505 & 500
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#4 |
Wizard
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Karma: 1008294
Join Date: Dec 2007
Location: Iowa, USA
Device: Nook Simple Touch
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would be cool if they could make these readers nuclear powered
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#5 |
Member
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Karma: 188
Join Date: Feb 2010
Device: None
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#6 |
Member
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Karma: 188
Join Date: Feb 2010
Device: None
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Repair Status Update: "The Sony product that you have inquired about is currently with a technician. The repair has not yet been completed. Repairs take approximately 10 working days to complete."
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#7 |
Member
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Karma: 188
Join Date: Feb 2010
Device: None
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It has been two weeks since I sent my prs-500 to Sony. And yesterday the repair status was changed to "The Sony product that you have inquired about is currently being repaired. Please allow 5 additional business days for the repair to be completed."
Looks like the battery problem is not easy to fix:-( Last edited by ebook_wv; 02-20-2010 at 02:24 PM. |
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#8 | |
The Introvert
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Karma: 1000077497
Join Date: Jan 2007
Location: United Kingdom
Device: Sony Reader PRS-650 & 505 & 500
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#9 |
Connoisseur
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Karma: 61
Join Date: Dec 2006
Location: Covington, KY US
Device: Sony eReader
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It would be great if they find a simple firmware fix for this.
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#10 |
Member
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Karma: 188
Join Date: Feb 2010
Device: None
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Just called Sony and was told the battery problem had been fixed with a firmware upgrade and I'll get my reader back soon.
For those of you who had your prs500 upgraded, can you kindly post the firmware version # here so that I can compare after I get the reader back? Thanks! |
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#11 |
Junior Member
![]() Posts: 5
Karma: 92
Join Date: Aug 2007
Device: Sony PRS500
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Mine shows 2.0.00.09180
No new downloadable firmware on the site yet - would be curious whether this will be available to all who have upgraded... John |
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#12 |
Addict
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Karma: 1004969
Join Date: Mar 2007
Device: Sony Reader
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Hopefully they can push the firmware upgrade to fix the battery. I'm going to be kind of unhappy if I have to send in our readers again so they can fix them.
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#13 |
Member
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Karma: 10
Join Date: May 2007
Location: Colesville, MD USA
Device: Sony Portable Reader PRS-500 and PRS-600
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Mine is 2.0.00.09180 also.
Very much interested in your results. My upgraded PRS500 worked great, except the battery discharges itself after a full charge in little more than a week when not used at all. A change in battery made no improvement. No regrets in going for the upgrade, but it would be nice not to have to constantly recharge the thing. Or at least to know why the drain is occuring. |
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#14 |
Addict
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Karma: 1500
Join Date: Oct 2006
Device: Kobo Clara, Sony PRS950, T1, T2, T3
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Can't wait to hear what firmware version you find on your Reader after it is returned!
Cheers, Bob |
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#15 |
Junior Member
![]() Posts: 7
Karma: 10
Join Date: Jan 2010
Device: Sony PRS-500, PRS-300
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I have 2 500's both are:
2.0.00.09180 |
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Thread | Thread Starter | Forum | Replies | Last Post |
I just got my upgraded PRS-500 back from Sony | rwsimon | Sony Reader | 72 | 12-20-2009 12:40 PM |
Round 4: Calling Sony Style re: PRS-500 Firmware upgrade | AprilHare | Sony Reader | 12 | 12-19-2009 10:40 PM |
Final Round 3: Calling Sony Style re: PRS-500 Firmware upgrade | AprilHare | Sony Reader | 10 | 12-09-2009 10:02 PM |
Round 2: Calling Sony Style re: PRS-500 Firmware upgrade | AprilHare | Sony Reader | 3 | 12-09-2009 10:01 PM |
Praise for Sony Service Center | kren | Sony Reader | 18 | 05-23-2008 02:58 AM |