01-26-2010, 10:37 PM | #1 |
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Is Diesel books still operating?
Does anyone know if Diesel books is still operating? The site still takes payments but no confirmation emails are sent.
I paid for a gift voucher on Saturday. The site says immediate delivery. It's now Wednesday. I tried calling Diesel and only got a fax tone (BTW, there is no number on the website - should have been a warning - the number I used was on the 'Council of Better Business Bureaus' website. Does anyone know what the story is here? |
01-27-2010, 05:44 AM | #2 | |
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Quote:
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01-27-2010, 07:13 AM | #3 |
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01-27-2010, 09:24 AM | #4 |
Which side are you on?
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You've gotten further with them than I have - last time I attempted to buy something from them they weren't even accepting purchases. Not responding to multiple emails is a given.
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01-29-2010, 05:06 PM | #5 |
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Hi Scott, here are my ticket IDs - thanks!
Ticket # 44123-1229011626 Ticket # 44124-7029011756 |
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01-29-2010, 10:13 PM | #6 |
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We are very much in business - to the tune that increased traffic required we upgrade our servers. Unfortunately, it didn't go as smoothly as we'd liked. Everything is cleared now - actually you should notice a little more pep when browsing.
Really sorry about the this. The ticket ids are a big help. I'll make sure this is addressed immediately. Scott DieseleBooks |
01-30-2010, 09:04 PM | #7 |
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Hi Scott,
Thanks so much! I have my voucher number now! I appreciate you getting back to me. Cheers, L. |
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