Upgrading firmware apparantly bricked my Cybook

morana69 · 01-25-2010, 05:41 PM

Just tried to apply the 2.0 firmware to my Cybook. I followed the instructions to the letter.

It started the upgrade as I expected. The progress bar filled repeatedly and the all the dots were filled one by one, but once it had done all of them it just sat there with the updating screen, all dots filled and the progress bar filled and nothing happened.

It still hadn't changed after an hour so I tried to reboot it and now it won't get off the initial Cybook Gen 3 screen and it won't attempt to reflash the firmware either.

Very annoyed. I guess I need to contact Bookeen and see whether they'll repair it, though of course it's now out of warranty (it's 20 months old) and I guess they'll want to charge me.

~ John

Idoine · 01-25-2010, 07:52 PM

Did you try the other firmware ? It could restart the cycle, and permit you to finally update with the wanted one...

morana69 · 01-26-2010, 04:17 AM

Hi,

thanks - haven't tried it at the moment since my Cybook is the only device I have at hand that can read my SD card and since I can't boot it...

Will be picking up a SD card reader at work today.

~ John

Godzil · 01-26-2010, 05:11 AM

You should contact them, if it's a bug in the firmware update, I think they would take it whatever the warranty of your device. (that's only my personal position, I dunno what they would say, but that seems logical for me)

morana69 · 01-26-2010, 06:00 PM

Let's hope so.

I've sent an email to support, so just waiting now to see what they say. Despite their issues regarding communication on when the firmware would be published, I've found the Bookeen support to be good.

BTW - attempting to reflash with a different firmware didn't work.

~ John

morana69 · 01-28-2010, 12:34 PM

Got my RMA from Bookeen today and posted it off.

Despite the problems with communication regarding the firmware, Bookeen support seem to be on the ball with responding to problems.

~ John

Juggle4Evr · 02-06-2010, 05:13 AM

I have maybe a similar problem with the update. I installed firmware 2.0 on my Opus. After the update the device re-booted over and over.
Then I installed 1.5 which worked flawlessly.
Back to 2,0 and the same reboot loop.

Now I have 1.5 on the thing (before that I had 1.9) but as I want to read ePub, I need 2.0.

Is there anywhere an old 1.9 available to install again?

HarryT · 02-06-2010, 05:22 AM

No, there was no "reflash" version of 1.9; it was only available as a "factory install".

Godzil · 02-06-2010, 06:18 AM

Quote:

Originally Posted by Juggle4Evr

I have maybe a similar problem with the update. I installed firmware 2.0 on my Opus. After the update the device re-booted over and over.
Then I installed 1.5 which worked flawlessly.
Back to 2,0 and the same reboot loop.

Now I have 1.5 on the thing (before that I had 1.9) but as I want to read ePub, I need 2.0.

Is there anywhere an old 1.9 available to install again?

You should contact Bookeen, this is clearly not normal. 1.5 and 2.0 are nearly the same thing. Only the DRM part change.

morana69 · 02-15-2010, 04:33 PM

Got my Cybook back from Paris. Nice service, and they fixed it under warranty.

Now got to try out the features of firmware 2.0 (which they installed for me)

~ John

01-25-2010, 05:41 PM	#1
morana69 Member Posts: 14 Karma: 10 Join Date: May 2008 Device: Cybook Opus, Cybook Gen 3 (broken)	Upgrading firmware apparantly bricked my Cybook Just tried to apply the 2.0 firmware to my Cybook. I followed the instructions to the letter. It started the upgrade as I expected. The progress bar filled repeatedly and the all the dots were filled one by one, but once it had done all of them it just sat there with the updating screen, all dots filled and the progress bar filled and nothing happened. It still hadn't changed after an hour so I tried to reboot it and now it won't get off the initial Cybook Gen 3 screen and it won't attempt to reflash the firmware either. Very annoyed. I guess I need to contact Bookeen and see whether they'll repair it, though of course it's now out of warranty (it's 20 months old) and I guess they'll want to charge me. ~ John

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01-25-2010, 07:52 PM	#2
Idoine Which book will be next ? Posts: 661 Karma: 2172 Join Date: Jan 2009 Location: France Device: Cybook Gen3 1.5, Sony PRS 600 RC, Samsung Omnia...	Did you try the other firmware ? It could restart the cycle, and permit you to finally update with the wanted one...

01-26-2010, 04:17 AM	#3
morana69 Member Posts: 14 Karma: 10 Join Date: May 2008 Device: Cybook Opus, Cybook Gen 3 (broken)	Hi, thanks - haven't tried it at the moment since my Cybook is the only device I have at hand that can read my SD card and since I can't boot it... Will be picking up a SD card reader at work today. ~ John

01-26-2010, 05:11 AM	#4
Godzil a pthread?? where? where? Posts: 1,763 Karma: 30462 Join Date: Mar 2009 Location: Somewhere in EU Device: Newton MessagePad 2100, and only this	You should contact them, if it's a bug in the firmware update, I think they would take it whatever the warranty of your device. (that's only my personal position, I dunno what they would say, but that seems logical for me)

01-26-2010, 06:00 PM	#5
morana69 Member Posts: 14 Karma: 10 Join Date: May 2008 Device: Cybook Opus, Cybook Gen 3 (broken)	Let's hope so. I've sent an email to support, so just waiting now to see what they say. Despite their issues regarding communication on when the firmware would be published, I've found the Bookeen support to be good. BTW - attempting to reflash with a different firmware didn't work. ~ John

01-28-2010, 12:34 PM	#6
morana69 Member Posts: 14 Karma: 10 Join Date: May 2008 Device: Cybook Opus, Cybook Gen 3 (broken)	Got my RMA from Bookeen today and posted it off. Despite the problems with communication regarding the firmware, Bookeen support seem to be on the ball with responding to problems. ~ John

02-06-2010, 05:13 AM	#7
Juggle4Evr Connoisseur Posts: 58 Karma: 180 Join Date: Nov 2008 Location: Munich, Germany Device: PRS-505, PRS-600, Cybook Opus	I have maybe a similar problem with the update. I installed firmware 2.0 on my Opus. After the update the device re-booted over and over. Then I installed 1.5 which worked flawlessly. Back to 2,0 and the same reboot loop. Now I have 1.5 on the thing (before that I had 1.9) but as I want to read ePub, I need 2.0. Is there anywhere an old 1.9 available to install again?

02-06-2010, 05:22 AM	#8
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	No, there was no "reflash" version of 1.9; it was only available as a "factory install".

02-15-2010, 04:33 PM	#10
morana69 Member Posts: 14 Karma: 10 Join Date: May 2008 Device: Cybook Opus, Cybook Gen 3 (broken)	Got my Cybook back from Paris. Nice service, and they fixed it under warranty. Now got to try out the features of firmware 2.0 (which they installed for me) ~ John

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