Visa card problem

ali · 06-29-2006, 11:12 AM

Today at the iRex shop, my "Order History" changed from everything-is-fine-you'll-get-an-iliad to

"Payment failed. Please place new order."

This is bogus, the money is cleared & transferred. Calling iRex, I was told they currently have problems with (all!) visa payments. They promised to call me back when they solved it (or whatever). I'll keep you informed.

VillageReader · 06-29-2006, 11:30 AM

Quote:

Originally Posted by ali

Today at the iRex shop, my "Order History" changed from everything-is-fine-you'll-get-an-iliad to

"Payment failed. Please place new order."

This is bogus, the money is cleared & transferred. Calling iRex, I was told they currently have problems with (all!) visa payments. They promised to call me back when they solved it (or whatever). I'll keep you informed.

Maybe that "our website doesn't work" wasn't an excuse after all.

Riocaz · 06-29-2006, 11:49 AM

Odd, mine (which was paid via a Visa debit card rather than Visa credit card) is still showing as OK (well processing).

Anyone else got this problem?

ali · 06-29-2006, 11:53 AM

Mine just changed to "Order not comfirmed". I'm scared shitless.

Riocaz · 06-29-2006, 11:56 AM

Hmm, well as said, mine is a debit card, and I know they are handled differently to credit cards (hence the clarification in my email).

Have you checked with your credit card company to see if the money has been transferred back?

ali · 06-29-2006, 12:12 PM

Now it is:

"Paid not shipped. Dear Sir, Your order has been paid and will be shipped shortly. Regards, iRex Shop"

I guess *some* people are working late today.

Riocaz · 06-29-2006, 12:23 PM

Oddly mine has just been updated too, though to sommit slightly different:

"Order comfirmed, processing"

(note the typo is theirs not mine)

CommanderROR · 06-29-2006, 12:36 PM

I just tried to check my order, but the irexshop gives me a error "unable to connect to database"

uhOh...^^

Riocaz · 06-29-2006, 12:45 PM

Well thats new...

Anyone else getting worried?

Riocaz · 06-29-2006, 12:57 PM

FYI all it's working again.

06-29-2006, 11:12 AM	#1
ali Addict Posts: 302 Karma: 116 Join Date: May 2006 Device: Iliad, dude!	Visa card problem Today at the iRex shop, my "Order History" changed from everything-is-fine-you'll-get-an-iliad to "Payment failed. Please place new order." This is bogus, the money is cleared & transferred. Calling iRex, I was told they currently have problems with (all!) visa payments. They promised to call me back when they solved it (or whatever). I'll keep you informed.

06-29-2006, 12:57 PM	#10
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	The shop is back! FYI all it's working again.

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06-29-2006, 11:49 AM	#3
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Odd, mine (which was paid via a Visa debit card rather than Visa credit card) is still showing as OK (well processing). Anyone else got this problem?

06-29-2006, 11:53 AM	#4
ali Addict Posts: 302 Karma: 116 Join Date: May 2006 Device: Iliad, dude!	Mine just changed to "Order not comfirmed". I'm scared shitless.

06-29-2006, 11:56 AM	#5
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Hmm, well as said, mine is a debit card, and I know they are handled differently to credit cards (hence the clarification in my email). Have you checked with your credit card company to see if the money has been transferred back?

06-29-2006, 12:12 PM	#6
ali Addict Posts: 302 Karma: 116 Join Date: May 2006 Device: Iliad, dude!	Now it is: "Paid not shipped. Dear Sir, Your order has been paid and will be shipped shortly. Regards, iRex Shop" I guess some people are working late today.

06-29-2006, 12:23 PM	#7
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Oddly mine has just been updated too, though to sommit slightly different: "Order comfirmed, processing" (note the typo is theirs not mine)

06-29-2006, 12:36 PM	#8
CommanderROR eink fanatic Posts: 2,022 Karma: 4924 Join Date: Mar 2006 Location: Germany Device: STAReBOOK, iRex Iliad, Sony 505, Kindle 2	I just tried to check my order, but the irexshop gives me a error "unable to connect to database" uhOh...^^

06-29-2006, 12:45 PM	#9
Riocaz Fulfilled but not by iRex Posts: 932 Karma: 286846 Join Date: May 2006 Location: London Device: Far too many	Well thats new... Anyone else getting worried?

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