Great customer svc -Kindle 2!

hargyle · 12-30-2009, 08:34 PM

I want to comment on the excellent customer service experience I had today with Amazon. I have had a Kindle 2 for about 10 months with absolutely no problem until yesterday when it developed a postage stamp size area of dead pixels in the upper right hand corner. I e-mailed customer service from the Kindle support page, and was advised to call them live, then immediately received a return call back from a live, polite agent. After a brief review, Amazon sent a shipping label for the return of my current Kindle, and simultaneously they are shipping a new Kindle 2 to me. Quick, polite, appropriate response to what they say is an unusual, but previously reported problem. BTW, I had not traumatized the unit in any way.
Compliments to Amazon for doing the right thing, and compliments to mobile read.com for pointing me in the right direction!

daffy4u · 12-30-2009, 08:44 PM

They do rock! Thanks for sharing as welcome to MobileRead hargyle!

rcuadro · 12-30-2009, 08:57 PM

I have had similar experience with them

Love it!

jgaiser · 12-30-2009, 11:09 PM

And I also had a great experience also. Dropped the darn thing on a concrete floor. Cracked the display leaving the top inch or so blank. Phone call on friday. New K2 arrived on Monday. Broken one shipped back on their dime. Good service...

12-30-2009, 08:34 PM	#1
hargyle Junior Member Posts: 1 Karma: 10 Join Date: Dec 2009 Device: kindle	Great customer svc -Kindle 2! I want to comment on the excellent customer service experience I had today with Amazon. I have had a Kindle 2 for about 10 months with absolutely no problem until yesterday when it developed a postage stamp size area of dead pixels in the upper right hand corner. I e-mailed customer service from the Kindle support page, and was advised to call them live, then immediately received a return call back from a live, polite agent. After a brief review, Amazon sent a shipping label for the return of my current Kindle, and simultaneously they are shipping a new Kindle 2 to me. Quick, polite, appropriate response to what they say is an unusual, but previously reported problem. BTW, I had not traumatized the unit in any way. Compliments to Amazon for doing the right thing, and compliments to mobile read.com for pointing me in the right direction!

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12-30-2009, 08:44 PM	#2
daffy4u I'm Super Kindle-icious Posts: 6,734 Karma: 2434103 Join Date: Apr 2008 Location: Long Drive, Calinadia Candafornia Device: KDXG, KT, Oasis	They do rock! Thanks for sharing as welcome to MobileRead hargyle!

12-30-2009, 08:57 PM	#3
rcuadro Wizard Posts: 1,686 Karma: 874275 Join Date: Nov 2008 Location: Virginia Beach, VA Device: Kindle DX	I have had similar experience with them Love it!

12-30-2009, 11:09 PM	#4
jgaiser Omnivorous Posts: 3,283 Karma: 27978909 Join Date: Feb 2008 Location: Rural NW Oregon Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1	And I also had a great experience also. Dropped the darn thing on a concrete floor. Cracked the display leaving the top inch or so blank. Phone call on friday. New K2 arrived on Monday. Broken one shipped back on their dime. Good service...

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