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#1 |
Junior Member
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Karma: 10
Join Date: Dec 2009
Device: kindle
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I want to comment on the excellent customer service experience I had today with Amazon. I have had a Kindle 2 for about 10 months with absolutely no problem until yesterday when it developed a postage stamp size area of dead pixels in the upper right hand corner. I e-mailed customer service from the Kindle support page, and was advised to call them live, then immediately received a return call back from a live, polite agent. After a brief review, Amazon sent a shipping label for the return of my current Kindle, and simultaneously they are shipping a new Kindle 2 to me. Quick, polite, appropriate response to what they say is an unusual, but previously reported problem. BTW, I had not traumatized the unit in any way.
Compliments to Amazon for doing the right thing, and compliments to mobile read.com for pointing me in the right direction! ![]() |
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#2 |
I'm Super Kindle-icious
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Karma: 2434103
Join Date: Apr 2008
Location: Long Drive, Calinadia Candafornia
Device: KDXG, KT, Oasis
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They do rock! Thanks for sharing as welcome to MobileRead hargyle!
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#3 |
Wizard
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Karma: 874275
Join Date: Nov 2008
Location: Virginia Beach, VA
Device: Kindle DX
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I have had similar experience with them
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#4 |
Omnivorous
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Karma: 27978909
Join Date: Feb 2008
Location: Rural NW Oregon
Device: Kindle Voyage, Kindle Fire HD, Kindle 3, KPW1
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And I also had a great experience also. Dropped the darn thing on a concrete floor. Cracked the display leaving the top inch or so blank. Phone call on friday. New K2 arrived on Monday. Broken one shipped back on their dime. Good service...
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Tags |
dead pixels, kindle 2, kindle service |
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