Kindle DX froze on me. Permanently.

Scott Nielsen · 12-14-2009, 08:00 AM

My DX no longer accepts any input. Regardless of which buttons I hit, nothing happens. I can not put it to sleep and I can not do a hard re-boot (I've tried holding the on/off switch for 20sec, 30sec, 1min etc. etc.).

I have no idea what happened. I was sitting reading just fine when suddenly I could no longer go to the next page.

Waiting for Amazon support to get back to me but was wondering if anyone has experienced something similar and, if so, if there was a solution for it.

kindlekitten · 12-14-2009, 08:17 AM

oh wow!! good luck! Amazon is notoriously helpful! hopefully you will be shortly well sorted

rcuadro · 12-14-2009, 08:36 AM

Quote:

Originally Posted by kindlekitten

Amazon is notoriously helpful!

I have not heard of a DX freezing like that but kindlekitten is right... I would not be surprised if Amazon sent you a replacement DX overnight.

Rootman · 12-14-2009, 08:46 AM

It looks like to me that there is a reset button on the bottom of the DX right next to the USB connector. I've not heard squat about it online or in any documentation.

It may pay you to use a paper clip and press it to see what happens.

Scott Nielsen · 12-14-2009, 08:51 AM

Thanks all.

Amazon support want me to try the hard reset while being plugged into a power source. I am on the road without my cables (just to add to my agony) so haven't had a chance to try that yet.

I'll see if I can buy a cable somewhere tomorrow and hook it up to my laptop.

mdibella · 12-14-2009, 12:57 PM

That isn't a reset button on the bottom of the DX, it's the charging light! Whatever you do, do NOT push it in with a paper clip.

Don't ask me how I know...

kindlekitten · 12-14-2009, 01:14 PM

oh my!

rcuadro · 12-14-2009, 04:02 PM

Quote:

Originally Posted by mdibella

Don't ask me how I know...

Because it lights up when you plug it in?

Stingo · 12-14-2009, 07:30 PM

Mine froze that way once. I hit reset and nothing. I did a hard reset, let it sit for 10 minutes and everything was fine. Good luck.

kindlekitten · 12-14-2009, 08:51 PM

*drums fingers*

markbot · 12-15-2009, 11:42 AM

i had this problem too but followed the instructions on how to reset and was it turned out alright.

Rootman · 12-15-2009, 11:59 AM

Quote:

Originally Posted by mdibella

That isn't a reset button on the bottom of the DX, it's the charging light! Whatever you do, do NOT push it in with a paper clip.

Don't ask me how I know...

Whoops! Thanks for the warning.
(silently slips the paperclip back into the pile)

Scott Nielsen · 12-15-2009, 09:03 PM

No luck solving the problem but Amazon will ship me a replacement device. All credit to them.

osnova · 12-15-2009, 09:40 PM

Could be a problem with the charging circuitry or the battery or something similar. If the battery goes out the screen freezes and that's it. Since it's e-paper, it appears that it is frozen when in fact it is not on.

JeremyZ · 12-16-2009, 04:16 PM

I had the same thing happen to my K2. I called them, they called me back and we fixed it. Hard reset by holding the power slider over for 30 seconds with it plugged in. it worked. The problem was that my battery was dead, even though the battery meter only showed 50%. When I did this, it apparently also re-calibrated the battery meter. No problems since then.

12-14-2009, 08:00 AM	#1
Scott Nielsen Groupie Posts: 155 Karma: 112134 Join Date: May 2009 Location: Kuala Lumpur Device: iPad, K3, K4, T1	Kindle DX froze on me. Permanently. My DX no longer accepts any input. Regardless of which buttons I hit, nothing happens. I can not put it to sleep and I can not do a hard re-boot (I've tried holding the on/off switch for 20sec, 30sec, 1min etc. etc.). I have no idea what happened. I was sitting reading just fine when suddenly I could no longer go to the next page. Waiting for Amazon support to get back to me but was wondering if anyone has experienced something similar and, if so, if there was a solution for it.

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12-14-2009, 08:17 AM	#2
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	oh wow!! good luck! Amazon is notoriously helpful! hopefully you will be shortly well sorted

12-14-2009, 08:46 AM	#4
Rootman Groupie Posts: 181 Karma: 478 Join Date: Oct 2009 Device: Android & FBReader	It looks like to me that there is a reset button on the bottom of the DX right next to the USB connector. I've not heard squat about it online or in any documentation. It may pay you to use a paper clip and press it to see what happens.

12-14-2009, 08:51 AM	#5
Scott Nielsen Groupie Posts: 155 Karma: 112134 Join Date: May 2009 Location: Kuala Lumpur Device: iPad, K3, K4, T1	Thanks all. Amazon support want me to try the hard reset while being plugged into a power source. I am on the road without my cables (just to add to my agony) so haven't had a chance to try that yet. I'll see if I can buy a cable somewhere tomorrow and hook it up to my laptop.

12-14-2009, 12:57 PM	#6
mdibella Groupie Posts: 193 Karma: 1107 Join Date: Oct 2007 Device: Infinite Kindles, Occasional Sony's	That isn't a reset button on the bottom of the DX, it's the charging light! Whatever you do, do NOT push it in with a paper clip. Don't ask me how I know...

12-14-2009, 01:14 PM	#7
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	oh my!

12-14-2009, 07:30 PM	#9
Stingo Fanatic Posts: 578 Karma: 1334691 Join Date: Nov 2006 Location: Miami Device: KH2O, KPW2, KDXG, KPW1, K3, S505	Mine froze that way once. I hit reset and nothing. I did a hard reset, let it sit for 10 minutes and everything was fine. Good luck.

12-14-2009, 08:51 PM	#10
kindlekitten Professional Adventuress Posts: 13,368 Karma: 50260224 Join Date: Sep 2009 Location: The Olympic Peninsula on the OTHER Washington! (the big green clean one on the west coast!) Device: Kindle, the original! Times Two! and gifting an International Kindle	drums fingers

12-15-2009, 11:42 AM	#11
markbot Guru Posts: 612 Karma: 7511929 Join Date: Apr 2007 Location: New York, NY Device: Amazon Kindle Paperwhite 2	i had this problem too but followed the instructions on how to reset and was it turned out alright.

12-15-2009, 09:03 PM	#13
Scott Nielsen Groupie Posts: 155 Karma: 112134 Join Date: May 2009 Location: Kuala Lumpur Device: iPad, K3, K4, T1	No luck solving the problem but Amazon will ship me a replacement device. All credit to them.

12-15-2009, 09:40 PM	#14
osnova Kindler of the Flame Posts: 582 Karma: 646016 Join Date: Oct 2009 Location: US of A Device: K DX,3,KT,KP,KF, KFHD; Nook C, PRS600, iPad, Xoom, N900, N810, Zaurus	Could be a problem with the charging circuitry or the battery or something similar. If the battery goes out the screen freezes and that's it. Since it's e-paper, it appears that it is frozen when in fact it is not on.

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12-16-2009, 04:16 PM	#15
JeremyZ Addict Posts: 303 Karma: 1000702 Join Date: Sep 2009 Location: Chicago Device: Nook ST, Kindle 2, Samsung Galaxy Stellar phone	I had the same thing happen to my K2. I called them, they called me back and we fixed it. Hard reset by holding the power slider over for 30 seconds with it plugged in. it worked. The problem was that my battery was dead, even though the battery meter only showed 50%. When I did this, it apparently also re-calibrated the battery meter. No problems since then.