Adobe DRM Question

MerLock · 10-28-2009, 04:11 PM

I'm not sure where to post this, since it expands past just for the Sony Reader but I had a general question regarding Adobe's DRM.

Has anyone used up the alloted number of allowed registrations for Digital Editions? If so, is there a process of being able to register more computers or readers to it and what exactly would that process be.

I know for the Sony Library you can deauthorize a device via the software or by phone to gain back the registration but I'm not sure how that works for Adobe. Also, does Adobe offer a way for the user to see how many authroziation's are still left, like the Sony software does under account management?

I'm just a bit worried because I had computer problems, which was resolved with a few reformats of the computer and I authroized the software several times.

Thanks!

pthwaite · 10-28-2009, 04:18 PM

Yes you can un-authorise a device. Naturally for ease of use, it is an undocumented command...

For the PC I cannot say, but for the MAC, (from Adobe):

"...As you have stated that you want to
unauthorise the Adobe Digital
Edition on your Pc. I would request you to
follow the below mentioned
troubleshooting steps to de-authorize a
machine :
1.Launch Adobe Digital Edition.
2. Enter the unpublished key-combination of
Cmd-Shift-D (Mac OS X).
3.At the dialog, confirm that you wish to deactivate
the machine
4.Quit Digital Editions
To reactivate and authorize the machine using
the same or a new AdobeID,
just relaunch Digital Editions. You will be
prompted to activate."...

I would guess on the PC it is the CTRL key and shift D.

I just emailed Adobe support and they sent me the above. Quite why it isn't identified in the help or other commands I have no idea.

As for the Sony itself, I can't recall, but isn't it shown in the library software help files somewhere?
regards

AnemicOak · 10-28-2009, 04:39 PM

According to the ADE FAQ you're also supposed to be able to contact support and get your maximum activations increased too.

dordale · 10-28-2009, 05:08 PM

Also, I believe to de-authorize a device for Adobe-DRM in windows you need to have Adobe Digital Editions running and enter the key sequence "ctrl-shift-e". If you're trying to de-authorize a reader, the reader needs to be connected when you do this.

I have not done this personally, so no guarantees!

dordale

rwe · 11-30-2009, 10:21 AM

Quote:

Originally Posted by MerLock

I'm not sure where to post this, since it expands past just for the Sony Reader but I had a general question regarding Adobe's DRM.

Is there a way to see which computers or readers are registered?

I seem to remember i also had to register my sony and i have send it back some time ago.

JohnDeere125 · 02-17-2011, 02:37 PM

On a PC - "Control-Shift D" in ADE will allow you to deauthorize ADE on that machine. If you have enough phone patience, the ADE help desk will quickly take care of exceeding the base number of authorizations from their end. You can then re-authorize only the machines you are currently using. I successfully had to do both.

petercreasey · 02-17-2011, 04:39 PM

How can I de-authorize from ADE a Windows PC that died and obviously cannot be the PC that handles the de-authorization?

In other words, how can I de-authorize the old PC using a new PC?

Thanks!

Bookworm_Girl · 02-17-2011, 04:53 PM

You can't deauthorize the old from the new. Contact Adobe help support. Or, if it is one that was registered to Sony & still shows up in your account list in Reader Library, then you can contact the Sony help desk instead.

petercreasey · 02-17-2011, 07:50 PM

Quote:

Originally Posted by Bookworm_Girl

if it is one that was registered to Sony & still shows up in your account list in Reader Library, then you can contact the Sony help desk instead.

B, Thanks!

I de-authorized the dying PC from Sony Reader Library before it met its demise.

Does it still have to be de-authorized from ADE?

Bookworm_Girl · 02-17-2011, 08:29 PM

Quote:

Originally Posted by petercreasey

B, Thanks!

I de-authorized the dying PC from Sony Reader Library before it met its demise.

Does it still have to be de-authorized from ADE?

I think so. If you ever get an error that you reached your limit, then you can always call Adobe at that time. Sony can also help you too. There is some information here:
http://ebooks.custhelp.com/app/answe...aw%3D%3D/sno/0

There's not much specific info in the FAQ about how to deauthorize your computer.
http://ebooks.custhelp.com/app/answe...orize/r_id/166

10-28-2009, 04:11 PM	#1
MerLock Evangelist Posts: 411 Karma: 1034889 Join Date: Nov 2007 Device: none	Adobe DRM Question I'm not sure where to post this, since it expands past just for the Sony Reader but I had a general question regarding Adobe's DRM. Has anyone used up the alloted number of allowed registrations for Digital Editions? If so, is there a process of being able to register more computers or readers to it and what exactly would that process be. I know for the Sony Library you can deauthorize a device via the software or by phone to gain back the registration but I'm not sure how that works for Adobe. Also, does Adobe offer a way for the user to see how many authroziation's are still left, like the Sony software does under account management? I'm just a bit worried because I had computer problems, which was resolved with a few reformats of the computer and I authroized the software several times. Thanks!

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10-28-2009, 04:18 PM	#2
pthwaite Fanatic Posts: 597 Karma: 430 Join Date: Aug 2008 Location: Ellesmere Port, UK Device: DR1000S Sony PRS505 iPad iPhone	Yes you can un-authorise a device. Naturally for ease of use, it is an undocumented command... For the PC I cannot say, but for the MAC, (from Adobe): "...As you have stated that you want to unauthorise the Adobe Digital Edition on your Pc. I would request you to follow the below mentioned troubleshooting steps to de-authorize a machine : 1.Launch Adobe Digital Edition. 2. Enter the unpublished key-combination of Cmd-Shift-D (Mac OS X). 3.At the dialog, confirm that you wish to deactivate the machine 4.Quit Digital Editions To reactivate and authorize the machine using the same or a new AdobeID, just relaunch Digital Editions. You will be prompted to activate."... I would guess on the PC it is the CTRL key and shift D. I just emailed Adobe support and they sent me the above. Quite why it isn't identified in the help or other commands I have no idea. As for the Sony itself, I can't recall, but isn't it shown in the library software help files somewhere? regards

10-28-2009, 04:39 PM	#3
AnemicOak Bookaholic Posts: 14,391 Karma: 54969924 Join Date: Oct 2007 Location: Minnesota Device: iPad Mini 4, AuraHD, iPhone XR +	According to the ADE FAQ you're also supposed to be able to contact support and get your maximum activations increased too.

10-28-2009, 05:08 PM	#4
dordale Wizard Posts: 1,731 Karma: 3472866 Join Date: Apr 2008 Device: Sony PRS-650 & 350; Kindle Voyage; Kobo Aura HD, Aura One, and Forma	Also, I believe to de-authorize a device for Adobe-DRM in windows you need to have Adobe Digital Editions running and enter the key sequence "ctrl-shift-e". If you're trying to de-authorize a reader, the reader needs to be connected when you do this. I have not done this personally, so no guarantees! dordale

02-17-2011, 02:37 PM	#6
JohnDeere125 Junior Member Posts: 3 Karma: 10 Join Date: Feb 2011 Device: iPad	On a PC - "Control-Shift D" in ADE will allow you to deauthorize ADE on that machine. If you have enough phone patience, the ADE help desk will quickly take care of exceeding the base number of authorizations from their end. You can then re-authorize only the machines you are currently using. I successfully had to do both.

02-17-2011, 04:39 PM	#7
petercreasey Wizard Posts: 1,187 Karma: 1119516 Join Date: Aug 2009 Device: Sony: PRS 950 & T1, Kobo: Aura One & Forma	How can I de-authorize from ADE a Windows PC that died and obviously cannot be the PC that handles the de-authorization? In other words, how can I de-authorize the old PC using a new PC? Thanks!

02-17-2011, 04:53 PM	#8
Bookworm_Girl E-reader Enthusiast Posts: 4,873 Karma: 36536965 Join Date: Aug 2010 Location: Southwest, USA Device: Kindle Oasis 3; Kobo Aura One; iPad Mini 5	You can't deauthorize the old from the new. Contact Adobe help support. Or, if it is one that was registered to Sony & still shows up in your account list in Reader Library, then you can contact the Sony help desk instead.

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