Help Please! Freeze Issue with PRS 300

DaveRB · 10-23-2009, 07:11 PM

Hi All,

hope you can help. I think I may have let my reader on and the battery drained. Have charged with AC adaptor, but no joy when I press the power switch.

I then pressed the reset button and I now have a screen saying -

Reader
Opening book...

but the power switch still does not react and the reader will not advance from this screen.

Hope you can help?

Many thanks

DaveRB

300com · 10-23-2009, 09:07 PM

Get a tooth pick and push the reset button on the bottom of the device.
Push in and hold for 2 secs.

DaveRB · 10-24-2009, 05:49 AM

Thanks 300com, tried this and also tried a hard reset, now I have a screen saying "Updating Firmware Now..." and the power light is on red, but nothing seems to be happening.

Any ideas?

Thanks

DaveRB

kennyc · 10-24-2009, 07:05 AM

Did you do a firmware update?

There seem to be almost across the board charging issues with ebook readers. Make sure you are fully charged by using the wall charger (not sure about the 300) if possible and then do the reset.

DaveRB · 10-24-2009, 07:38 AM

Nope, as far as I can see there is no Firmware vailable for the PRS 300. Have charged fully with AC charger and have requested a repair return from Sony. Gutted!

kennyc · 10-24-2009, 07:53 AM

It does sound broke.

FragFrog · 10-24-2009, 04:09 PM

Does it do anything if you connect it to a PC / Mac? Strange probleem indeed!

DaveRB · 10-24-2009, 05:22 PM

Guys,

Thanks for the replies. When I connect to the pc it says "updating firmware" but nothing happens. Calibre and EBook library also recognise it but it shows as "error".

Back to Sony!

tpkacer · 12-19-2010, 12:22 PM

Hi,
given the time-stamp of this thread, I guess it's solved. But the same thing happened to me today in the morning - a black screen, "Reader" logo, barely distinguishable "loading e-book" (or something of that sort) under the logo, and absolutely no reaction to on/off switch or reset button.
Charging the reader for about 2 or 3 hours (via USB cable) did the trick - it became alive again on its own. I turned it off in the menu then and charged it till the red light switched off. The only "problem" was that the date and time were reset.
Works fine, now.
I hope this note helps other desperate PRS-300 users who find their device frozen as I did in the morning, so that they don't panic as I did

10-23-2009, 07:11 PM	#1
DaveRB Junior Member Posts: 4 Karma: 10 Join Date: Oct 2009 Device: Sony PRS 300	Help Please! Freeze Issue with PRS 300 Hi All, hope you can help. I think I may have let my reader on and the battery drained. Have charged with AC adaptor, but no joy when I press the power switch. I then pressed the reset button and I now have a screen saying - Reader Opening book... but the power switch still does not react and the reader will not advance from this screen. Hope you can help? Many thanks DaveRB

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10-23-2009, 09:07 PM	#2
300com Zealot Posts: 130 Karma: 1041448 Join Date: Sep 2009 Device: PRS-300	Get a tooth pick and push the reset button on the bottom of the device. Push in and hold for 2 secs.

10-24-2009, 05:49 AM	#3
DaveRB Junior Member Posts: 4 Karma: 10 Join Date: Oct 2009 Device: Sony PRS 300	Thanks 300com, tried this and also tried a hard reset, now I have a screen saying "Updating Firmware Now..." and the power light is on red, but nothing seems to be happening. Any ideas? Thanks DaveRB

10-24-2009, 07:05 AM	#4
kennyc The Dank Side of the Moon Posts: 35,891 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	Did you do a firmware update? There seem to be almost across the board charging issues with ebook readers. Make sure you are fully charged by using the wall charger (not sure about the 300) if possible and then do the reset.

10-24-2009, 07:38 AM	#5
DaveRB Junior Member Posts: 4 Karma: 10 Join Date: Oct 2009 Device: Sony PRS 300	Nope, as far as I can see there is no Firmware vailable for the PRS 300. Have charged fully with AC charger and have requested a repair return from Sony. Gutted!

10-24-2009, 07:53 AM	#6
kennyc The Dank Side of the Moon Posts: 35,891 Karma: 119230421 Join Date: Sep 2009 Location: Denver, CO Device: Kindle2; Kindle Fire	It does sound broke.

10-24-2009, 04:09 PM	#7
FragFrog Connoisseur Posts: 83 Karma: 32 Join Date: Oct 2009 Location: The Netherlands Device: PRS-600	Does it do anything if you connect it to a PC / Mac? Strange probleem indeed!

10-24-2009, 05:22 PM	#8
DaveRB Junior Member Posts: 4 Karma: 10 Join Date: Oct 2009 Device: Sony PRS 300	Guys, Thanks for the replies. When I connect to the pc it says "updating firmware" but nothing happens. Calibre and EBook library also recognise it but it shows as "error". Back to Sony!

12-19-2010, 12:22 PM	#9
tpkacer Junior Member Posts: 3 Karma: 10 Join Date: Nov 2010 Device: Sony PRS-300	Hi, given the time-stamp of this thread, I guess it's solved. But the same thing happened to me today in the morning - a black screen, "Reader" logo, barely distinguishable "loading e-book" (or something of that sort) under the logo, and absolutely no reaction to on/off switch or reset button. Charging the reader for about 2 or 3 hours (via USB cable) did the trick - it became alive again on its own. I turned it off in the menu then and charged it till the red light switched off. The only "problem" was that the date and time were reset. Works fine, now. I hope this note helps other desperate PRS-300 users who find their device frozen as I did in the morning, so that they don't panic as I did

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