Pocket Pro USB

theducks · 09-13-2009, 12:14 AM

I got my brand new (and my first ebook reader) Blue PP and I am having problems using the USB cable with Windows XPpro on 2 computers.
I flashed the 09/10/2009 update, which went well since I placed the bin file via a SD card slot on my desktop system.
When I plug the USB cable in, the PP charges as expected and a message comes up asking if I want to connect.
I press OK (really the "menu" button.) and the display indicates it is in PC mode.
XP bongs and then a message comes up saying "Linux gadget has caused a USB fault" or "One of the USB devices attached to this computer has malfunctioned".

I then moved the USB cable to a machine running Ubuntu Linux and I connected

to the SD card via the USB cable and edited the file names.

I move back to a Windows and the error is now solidly "Malfunction" while I write this message.
Is this a known problem or do I have a hardware failure?

wallcraft · 09-13-2009, 02:25 PM

There have been a couple of reports of problems, see Who Will be First to Get theirs???. All I can suggest is trying a different cable and/or a different USB port. Since you are seeing this on two computers, you may have to send the Pocket Pro back.

I have had no major problems once I switched to the provided USB cable, however I sometimes have to remove and reconnect the USB cable to get the Pocket Pro to recognize that there is a computer connected (rather than a power-only connection). My laptop is relatively old, but the Pocket Pro's USB does seem more flaky than that on the EZ Reader Basic.

theducks · 09-13-2009, 04:10 PM

I went to Fry's and got another USB cable.

The problem IS the USB connector on the PP.
If I keep upward pressure, I can see the "Linux USB Gadgets" and files on the SD card. (If I let up, even for a moment, I am xxx)
I will see if I can drop by and get a replacement as I work very close by.

griffonwing · 09-13-2009, 04:40 PM

This seems to be an isolated incident, as I've not seen anyone else complain of this problem. It's abundantly fortunate that it was sent to one so close to their office.

While you're there, see if you can hear squaking coming from a closet of something. I think Robertb is keeping him locked up!!

kanguro · 09-13-2009, 05:53 PM

I have reported in another thread USB behaviour inconsistency. For me is the provided USB cable that is not working (on several computers). I must resort to my own proven cables.
But I'm used to USB mysteries (portable hard drives anyone?), and with the right cable it works like a charm.

theducks · 09-13-2009, 06:51 PM

Thanks all

My brand new cable was only slightly better.
I have also locked up the unit many times, so this on may have serious
issues inside.

Other weird reading operations:
HTM files: “Vampires,” renders as Vampires,,
Note open quotes disappear and close quotes duplicate the previous character.

AnemicOak · 09-13-2009, 09:27 PM

Quote:

Originally Posted by theducks

Thanks all
Other weird reading operations:
HTM files: “Vampires,” renders as Vampires,,
Note open quotes disappear and close quotes duplicate the previous character.

Could be how the quotes are coded into the HTML. Are they just typed as a quote or as code or as something weird Word or some other program put in?

theducks · 09-13-2009, 10:47 PM

Quote:

Originally Posted by AnemicOak

Could be how the quotes are coded into the HTML. Are they just typed as a quote or as code or as something weird Word or some other program put in?

Great call
&# 8220;Vampires,&# 8221; (i put in the space to make visible)

Robertb · 09-14-2009, 12:41 PM

Dear All:

Let our team check up on your problem. IF after trying a few things we can isolate a bad USB.. we can send you another. First step is:

support@astak.com

We have had no other reports of USB problems at all; but we keep an open mind and strive to make things right!

theducks · 09-14-2009, 10:53 PM

I am pretty sure it is the connector and not 2 different cables.

Another issue is the Bezel is starting to blister.

There was green sealant near the led hole that is now pealing.

emellaich · 09-15-2009, 06:11 AM

Are you sure that this isn't just a plastic film for protection? Does it just peal off? Same with the green sealant?

theducks · 09-15-2009, 07:29 AM

It is Shiny Blue under it. I am worried that the Silk Screen on the buttons will suffer (Yes, it is on the buttons).
If it is supposed to be removed like the clear film on the display, it really needs to be labeled "Remove Before Use" .

I rubbed some of the areas with a soft cloth and it comes off and leaves a shiny blue surface. Now there is tiny bits of blue-green all over the place (a big mess) . The pealing button down marking is fine, but the rolled over edges do not come clean. ASTAK folk, this is not a good plan

if this was intended.

Robert, didn't I read that these were to have a matte finish? ASTAK may have been had. This looks like a "Spray on Matte" and it is not surviving my fingerprints.

tamzilla · 09-15-2009, 08:39 AM

That blistering looks like a manufacturing defect. If you haven't contacted Astak support yet, I would do so and ask for a replacement unit.

theducks · 09-15-2009, 10:58 PM

Update.
The great folks (Amy and Jason) at Astak made things good again.

Now that is customer Service

Solicitous · 09-15-2009, 11:11 PM

Quote:

Originally Posted by theducks

Update.
The great folks (Amy and Jason) at Astak made things good again.

Now that is customer Service

Can I ask what the cause of the blistering was? Or was it just a protective film over the unit?

09-13-2009, 12:14 AM	#1
theducks Well trained by Cats Posts: 30,891 Karma: 59840954 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Pocket Pro USB I got my brand new (and my first ebook reader) Blue PP and I am having problems using the USB cable with Windows XPpro on 2 computers. I flashed the 09/10/2009 update, which went well since I placed the bin file via a SD card slot on my desktop system. When I plug the USB cable in, the PP charges as expected and a message comes up asking if I want to connect. I press OK (really the "menu" button.) and the display indicates it is in PC mode. XP bongs and then a message comes up saying "Linux gadget has caused a USB fault" or "One of the USB devices attached to this computer has malfunctioned". I then moved the USB cable to a machine running Ubuntu Linux and I connected to the SD card via the USB cable and edited the file names. I move back to a Windows and the error is now solidly "Malfunction" while I write this message. Is this a known problem or do I have a hardware failure?

09-13-2009, 04:10 PM	#3
theducks Well trained by Cats Posts: 30,891 Karma: 59840954 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Bad connector I went to Fry's and got another USB cable. The problem IS the USB connector on the PP. If I keep upward pressure, I can see the "Linux USB Gadgets" and files on the SD card. (If I let up, even for a moment, I am xxx) I will see if I can drop by and get a replacement as I work very close by.

09-14-2009, 12:41 PM	#9
Robertb Astak Director, Bus. Devl Posts: 2,560 Karma: 2500000 Join Date: Apr 2008 Device: Astak Pocket PRO	Got a bad USB cable? Dear All: Let our team check up on your problem. IF after trying a few things we can isolate a bad USB.. we can send you another. First step is: support@astak.com We have had no other reports of USB problems at all; but we keep an open mind and strive to make things right!

09-14-2009, 10:53 PM	#10
theducks Well trained by Cats Posts: 30,891 Karma: 59840954 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Blistering reads I am pretty sure it is the connector and not 2 different cables. Another issue is the Bezel is starting to blister. There was green sealant near the led hole that is now pealing.

09-15-2009, 07:29 AM	#12
theducks Well trained by Cats Posts: 30,891 Karma: 59840954 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Peel It is Shiny Blue under it. I am worried that the Silk Screen on the buttons will suffer (Yes, it is on the buttons). If it is supposed to be removed like the clear film on the display, it really needs to be labeled "Remove Before Use" . I rubbed some of the areas with a soft cloth and it comes off and leaves a shiny blue surface. Now there is tiny bits of blue-green all over the place (a big mess) . The pealing button down marking is fine, but the rolled over edges do not come clean. ASTAK folk, this is not a good plan if this was intended. Robert, didn't I read that these were to have a matte finish? ASTAK may have been had. This looks like a "Spray on Matte" and it is not surviving my fingerprints.

09-13-2009, 02:25 PM	#2
wallcraft reader Posts: 6,977 Karma: 5183568 Join Date: Mar 2006 Location: Mississippi, USA Device: Kindle 3, Kobo Glo HD	There have been a couple of reports of problems, see Who Will be First to Get theirs???. All I can suggest is trying a different cable and/or a different USB port. Since you are seeing this on two computers, you may have to send the Pocket Pro back. I have had no major problems once I switched to the provided USB cable, however I sometimes have to remove and reconnect the USB cable to get the Pocket Pro to recognize that there is a computer connected (rather than a power-only connection). My laptop is relatively old, but the Pocket Pro's USB does seem more flaky than that on the EZ Reader Basic.

09-13-2009, 04:40 PM	#4
griffonwing Suave Swabby, Savvy? Posts: 1,602 Karma: 520350 Join Date: Jun 2008 Location: Harrison, ARrrr, USA - southern Ozark mountains Device: Slate Blue PEZ (Astak Pocket Pro), CVSCX-9300 Quad-band watch phone	This seems to be an isolated incident, as I've not seen anyone else complain of this problem. It's abundantly fortunate that it was sent to one so close to their office. While you're there, see if you can hear squaking coming from a closet of something. I think Robertb is keeping him locked up!!

09-13-2009, 05:53 PM	#5
kanguro Member Posts: 18 Karma: 14 Join Date: Sep 2008 Device: EZ Reader Pocket Pro (I can feel it now)	I have reported in another thread USB behaviour inconsistency. For me is the provided USB cable that is not working (on several computers). I must resort to my own proven cables. But I'm used to USB mysteries (portable hard drives anyone?), and with the right cable it works like a charm.

09-13-2009, 06:51 PM	#6
theducks Well trained by Cats Posts: 30,891 Karma: 59840954 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	Thanks all My brand new cable was only slightly better. I have also locked up the unit many times, so this on may have serious issues inside. Other weird reading operations: HTM files: “Vampires,” renders as Vampires,, Note open quotes disappear and close quotes duplicate the previous character.

09-15-2009, 06:11 AM	#11
emellaich Wizard Posts: 1,101 Karma: 4388403 Join Date: Oct 2007 Device: Palm>Ebookman>IPaq>Axim>Cybook>Kndl2>IPAD>Kndl3SO>Voyager>Oasis	Are you sure that this isn't just a plastic film for protection? Does it just peal off? Same with the green sealant?

09-15-2009, 08:39 AM	#13
tamzilla Zealot Posts: 112 Karma: 2781 Join Date: Sep 2009 Location: VA, USA Device: nook, Ipod touch	That blistering looks like a manufacturing defect. If you haven't contacted Astak support yet, I would do so and ask for a replacement unit.

09-15-2009, 10:58 PM	#14
theducks Well trained by Cats Posts: 30,891 Karma: 59840954 Join Date: Aug 2009 Location: The Central Coast of California Device: Kobo Libra2,Kobo Aura2v1, K4NT(Fixed: New Bat.), Galaxy Tab A	All Fixed Update. The great folks (Amy and Jason) at Astak made things good again. Now that is customer Service Last edited by theducks; 09-15-2009 at 10:59 PM. Reason: tag wrong

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