I've just broken my Cybook

AlexBell · 04-23-2009, 02:30 AM

I'm away from home in Melbourne right now, and have just broken my Cybook. I had it in the side pocket of my jacket, and sat down badly in a chair, and inadvertently put tension pressure on it between my hip and the side of the chair.

As soon as I turned it on I saw that the upper part of the screen was mostly covered by horizontal lines, and the rest of the upper part of the screen showed inverted text. The lower 60% of the screen was not affected, but of course one can't read a book like that. The lines and inverted text still show even when it's turned off.

So I've ordered a new one from Dymock's online for $599 AuD, but may not get it for six weeks. I don't know how I'll cope.

This kind of thing must have happened to others, so I'd like some advice on how I get my current library (all on the flash card and all backed up) to read on my new Cybook when it arrives. There shouldn't be any problem with non DRM books, but I think I'll either have to remove the DRM from those books which have it, or download them again if the vendor will let me change the PID.

Any other suggestions?

Regards, Alex

cbell · 04-23-2009, 02:54 AM

Oh no!

You can have up to 4 Mobipocket device PIDs registered, so you might be able to add the new one then deal with deleting the old one.

A bit late for you now, but...

You could have your Cybook screen replaced by Bookeen for less than AUD300.00 (132.60 Euros + courier fee to France).

Readers Feast bookstore (corner Bourke and Swanston St Melb) has Cybooks in stock now and sells them over the counter. Same prices as Dymocks and DA Direct, but no courier fees and no waiting.

HarryT · 04-23-2009, 03:12 AM

Hi Alex,

Very sorry to hear of your unfortunate accident

.

As cbell says, Bookeen will replace the screen for €120, so that would certainly be your least expensive option. From what I've read, it's generally a pretty rapid service, too.

If you do go ahead with the new one, you'll need to wait until you get it, and then log on to the web site of the vendors you've bought your books from, add the PID of your new CyBook, and re-download the file.

pdurrant · 04-23-2009, 04:46 AM

Commiserations. My wife's CyBook broke recently - it's very distressing.

Bookeen will replace the screen, but the postage costs to/from Australia might make it too expensive - but worth emailing them to find out. They'll give you a RMA number, and you post it back to them. They replace the screen, charge your credit card, and send it back.

Probably cheaper than a new machine, and if that five to six weeks is accurate, possibly faster!

Quote:

Originally Posted by AlexBell

I'm away from home in Melbourne right now, and have just broken my Cybook. I had it in the side pocket of my jacket, and sat down badly in a chair, and inadvertently put tension pressure on it between my hip and the side of the chair.

As soon as I turned it on I saw that the upper part of the screen was mostly covered by horizontal lines, and the rest of the upper part of the screen showed inverted text. The lower 60% of the screen was not affected, but of course one can't read a book like that. The lines and inverted text still show even when it's turned off.

So I've ordered a new one from Dymock's online for $599 AuD, but may not get it for six weeks. I don't know how I'll cope.

This kind of thing must have happened to others, so I'd like some advice on how I get my current library (all on the flash card and all backed up) to read on my new Cybook when it arrives. There shouldn't be any problem with non DRM books, but I think I'll either have to remove the DRM from those books which have it, or download them again if the vendor will let me change the PID.

Any other suggestions?

Regards, Alex

EowynCarter · 04-23-2009, 08:10 AM

Yeah, bookeen can be fast in replacing screens.

As for the drm stuff, google for mobiDeDrm

Will spare you the anoyance of having to add the new pid and re-download all you E-books.

tcmoon · 04-23-2009, 11:50 AM

screen went mostly black! worth sending for repair? im in the US, how much would it cost? I was considering a Sony.

pilotbob · 04-23-2009, 12:43 PM

Quote:

Originally Posted by HarryT

As cbell says, Bookeen will replace the screen for €120, so that would certainly be your least expensive option. From what I've read, it's generally a pretty rapid service, too.

then again maybe he wants one of the newer faster revB models that have come out recently.

BOb

AlexBell · 04-24-2009, 02:14 AM

Quote:

Originally Posted by cbell

Readers Feast bookstore (corner Bourke and Swanston St Melb) has Cybooks in stock now and sells them over the counter. Same prices as Dymocks and DA Direct, but no courier fees and no waiting.

Damn! I wish I'd known that yesterday. I just got home to Launceston this afternoon. I was on Bourke Street yesterday, but not on the corner with Swanston Street.

I'll google Reader's Feast bookstore or phone them, and see if I can get one from there and cancel the Dymocks order.

And I wish I'd thought of the option of getting the screen repaired.

Regards, Alex

PS. I now know how to use the program which must not be named to remove DRM, and tested it again while waiting at the airport. If I go with the option of buying a new one I'll remove all DRMs.

Regards, Alex

04-23-2009, 02:30 AM	#1
AlexBell Wizard Posts: 3,413 Karma: 13369310 Join Date: May 2008 Location: Launceston, Tasmania Device: Sony PRS T3, Kobo Glo, Kindle Touch, iPad, Samsung SB 2 tablet	I've just broken my Cybook I'm away from home in Melbourne right now, and have just broken my Cybook. I had it in the side pocket of my jacket, and sat down badly in a chair, and inadvertently put tension pressure on it between my hip and the side of the chair. As soon as I turned it on I saw that the upper part of the screen was mostly covered by horizontal lines, and the rest of the upper part of the screen showed inverted text. The lower 60% of the screen was not affected, but of course one can't read a book like that. The lines and inverted text still show even when it's turned off. So I've ordered a new one from Dymock's online for $599 AuD, but may not get it for six weeks. I don't know how I'll cope. This kind of thing must have happened to others, so I'd like some advice on how I get my current library (all on the flash card and all backed up) to read on my new Cybook when it arrives. There shouldn't be any problem with non DRM books, but I think I'll either have to remove the DRM from those books which have it, or download them again if the vendor will let me change the PID. Any other suggestions? Regards, Alex

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04-23-2009, 02:54 AM	#2
cbell Frenetic Posts: 590 Karma: 8181 Join Date: Apr 2008 Location: Australia Device: iLiad V2	Oh no! You can have up to 4 Mobipocket device PIDs registered, so you might be able to add the new one then deal with deleting the old one. A bit late for you now, but... You could have your Cybook screen replaced by Bookeen for less than AUD300.00 (132.60 Euros + courier fee to France). Readers Feast bookstore (corner Bourke and Swanston St Melb) has Cybooks in stock now and sells them over the counter. Same prices as Dymocks and DA Direct, but no courier fees and no waiting.

04-23-2009, 03:12 AM	#3
HarryT eBook Enthusiast Posts: 85,544 Karma: 93383043 Join Date: Nov 2006 Location: UK Device: Kindle Oasis 2, iPad Pro 10.5", iPhone 6	Hi Alex, Very sorry to hear of your unfortunate accident . As cbell says, Bookeen will replace the screen for €120, so that would certainly be your least expensive option. From what I've read, it's generally a pretty rapid service, too. If you do go ahead with the new one, you'll need to wait until you get it, and then log on to the web site of the vendors you've bought your books from, add the PID of your new CyBook, and re-download the file.

04-23-2009, 08:10 AM	#5
EowynCarter Wizard Posts: 4,337 Karma: 4000000 Join Date: Oct 2008 Location: Paris Device: Cybooks; Sony PRS-T1	Yeah, bookeen can be fast in replacing screens. As for the drm stuff, google for mobiDeDrm Will spare you the anoyance of having to add the new pid and re-download all you E-books.

04-23-2009, 11:50 AM	#6
tcmoon Connoisseur Posts: 51 Karma: 53 Join Date: Oct 2007 Device: slate pc	screen went mostly black! worth sending for repair? im in the US, how much would it cost? I was considering a Sony.

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