Sony Library software and Vista

Singaporeslingki · 04-05-2009, 01:13 PM

Just trying to install my wife's e-book software on a Vista (Personal edition) and find it errors when I try to run it. Have tried administration privs and compatibilty mode without sucess. Please help as my life will not be worth living if se cannot get her books downloaded

Thanks

pilotbob · 04-05-2009, 02:06 PM

Errors? You need to be more specific. What are you doing when you get the errors? What is the error?

BOb

Singaporeslingki · 04-10-2009, 02:43 AM

Sorry about lack of info, was so frustrated with software -
The eBook Library software installed corectly with no installation errors or problems.
When I try and start the eBook Library program by clicking the program or program shortcut, the mackine comes up with error -
" Microsoft windows - Ebook Library has stopped working - A problem caused the program to stop working corectly. Windows will close the program and notify you if a solution is available" The close program button is clicked and the program closed but no solution is available.

Have tried running in administratior mode with the same result.
Also tried running in compatibility mode but same result.

Greatfull for any assistance to identift "the problem"

djgreedo · 04-10-2009, 05:19 AM

What version of the software are you running? I have successfully used version 2.5 on Windows 7 (which is essentially Vista under the hood). FWIW, unless you want to buy books from the Sony store, I'd recommend Callibre instead.

I doubt the problem is directly a result of Windows, especially not Vista as it is easily the most stable version to date.

The USB drivers for the PRS-700 crashed my PC when I first installed the software, but worked when I later tried again...

If you haven't already, I'd recommend removing all traces of the reader and software (including drivers for the device) and then try again.

Did you plug the device in and allow Windows to install the device drivers before trying to install the software? If not, try doing that.

And you could also try INSTALLING the software in Admin mode and/or XP compatibility mode. Doing that can resolve issues that arise due to the software creator not following Microsoft's Vista guidelines (e.g. the software trying to access folders or files that Vista protects but XP allowed access to).

Another generic thing you could try is to make sure Windows is totally updated with patches/updates. If the PC doesn't have SP1, then make sure you get that.

04-05-2009, 01:13 PM	#1
Singaporeslingki Junior Member Posts: 2 Karma: 10 Join Date: Mar 2009 Device: Sony PRS505	Sony Library software and Vista Just trying to install my wife's e-book software on a Vista (Personal edition) and find it errors when I try to run it. Have tried administration privs and compatibilty mode without sucess. Please help as my life will not be worth living if se cannot get her books downloaded Thanks

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04-05-2009, 02:06 PM	#2
pilotbob Grand Sorcerer Posts: 19,832 Karma: 11844413 Join Date: Jan 2007 Location: Tampa, FL USA Device: Kindle Touch	Errors? You need to be more specific. What are you doing when you get the errors? What is the error? BOb

04-10-2009, 02:43 AM	#3
Singaporeslingki Junior Member Posts: 2 Karma: 10 Join Date: Mar 2009 Device: Sony PRS505	Sorry about lack of info, was so frustrated with software - The eBook Library software installed corectly with no installation errors or problems. When I try and start the eBook Library program by clicking the program or program shortcut, the mackine comes up with error - " Microsoft windows - Ebook Library has stopped working - A problem caused the program to stop working corectly. Windows will close the program and notify you if a solution is available" The close program button is clicked and the program closed but no solution is available. Have tried running in administratior mode with the same result. Also tried running in compatibility mode but same result. Greatfull for any assistance to identift "the problem"

04-10-2009, 05:19 AM	#4
djgreedo Addict Posts: 285 Karma: 640696 Join Date: Feb 2009 Location: Perth, Australia Device: Kindle Touch 3G, HP Touchpad (Android), Samsung Omnia 7	What version of the software are you running? I have successfully used version 2.5 on Windows 7 (which is essentially Vista under the hood). FWIW, unless you want to buy books from the Sony store, I'd recommend Callibre instead. I doubt the problem is directly a result of Windows, especially not Vista as it is easily the most stable version to date. The USB drivers for the PRS-700 crashed my PC when I first installed the software, but worked when I later tried again... If you haven't already, I'd recommend removing all traces of the reader and software (including drivers for the device) and then try again. Did you plug the device in and allow Windows to install the device drivers before trying to install the software? If not, try doing that. And you could also try INSTALLING the software in Admin mode and/or XP compatibility mode. Doing that can resolve issues that arise due to the software creator not following Microsoft's Vista guidelines (e.g. the software trying to access folders or files that Vista protects but XP allowed access to). Another generic thing you could try is to make sure Windows is totally updated with patches/updates. If the PC doesn't have SP1, then make sure you get that.

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