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Old 03-09-2009, 04:42 AM   #1
valkyriesound
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Exclamation Pen problems: Can you'all try this?

So I'm having consistent problems with the pen function on my DR.

Try this:
1.Running on battery: use your touchscreen/pen= works, right?
2. Now with the unit still ON pug it into a charger or computer
with USB (as I do when I'm running low on battery)
3. Say "No" to the transferring file to your computer dialog box
4. Try using your pen/touchscreen to continue working= it stops
working completely on my unit EVERY time consistently. My buttons
still work for basic navigation but the touchscreen stops and
will not start working without a reboot.

Anyone else have this problem? I've got the latest firmware.
I really hate this bug... I run out of power and want to hook
up but then it stops the touchscreen!

??
Ms. Valky
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Old 03-09-2009, 05:53 AM   #2
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Hi Valky,

My pen often does stop responding but not after plugging the DR1000S in like you described. My pen stops working after the reader wakes up from sleep mode.

I usually find navigating to Settings|Personal Preferences, switching the stylus off, selecting "Save & Close" and then switching the stylus on again will fix this problem. Unfortunately if you have switched the buttons off there is no way to navigate so a reset is the only option.
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Old 03-09-2009, 05:59 AM   #3
DavidP
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First Test

I have performed the tests as described. Test 2 was performed with the DR1000 connected to my PC via usb and also with it plugged into a charger.

The pen worked fine in all cases, I was able to activate buttons and write on an Xournal pad.

However, my device was almost fully charged and this could have a bearing on the test. I will let the device discharge its battery and repeat the tests but this will take a couple of days.

I am on version 1.5 of the firmware.
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Old 03-09-2009, 08:12 AM   #4
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My pen worked fine when plugged in and charging. In the early days it was frequently used like that. However, my DR1000 is now back at irex to sort out the pen not responding issue that became apparent after V1.5 adn I haven't got it back since.

You too may have a hardware problem, raise a ticket and see what they say.
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Old 03-09-2009, 12:06 PM   #5
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Quote:
Originally Posted by valkyriesound View Post
So I'm having consistent problems with the pen function on my DR.

Try this:
1.Running on battery: use your touchscreen/pen= works, right?
2. Now with the unit still ON pug it into a charger or computer
with USB (as I do when I'm running low on battery)
3. Say "No" to the transferring file to your computer dialog box
4. Try using your pen/touchscreen to continue working= it stops
working completely on my unit EVERY time consistently. My buttons
still work for basic navigation but the touchscreen stops and
will not start working without a reboot.
What charger are you using? There are several stand alone chargers out there (built for other devices) that cause some weird problems with the DR (buttons stop working, etc). The issue is that many portable devices these days are adopting USB as a form factor for their chargers, but they are not following the USB spec when it comes to the power they supply. If the charger in question is not adhering closely to the spec (lots of them do not), then it can cause some strange behavior.
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Old 03-20-2009, 12:59 AM   #6
valkyriesound
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Quote:
Originally Posted by Shaggy View Post
What charger are you using? There are several stand alone chargers out there (built for other devices) that cause some weird problems with the DR (buttons stop working, etc). The issue is that many portable devices these days are adopting USB as a form factor for their chargers, but they are not following the USB spec when it comes to the power they supply. If the charger in question is not adhering closely to the spec (lots of them do not), then it can cause some strange behavior.
I'm still having the problem and its getting worse...

My united died completely and would not boot when the AC adapter
was plugged in however it DID boot when I hooked it up to my laptop
USB/power.

Maybe it is the power adapter. I bought it along with my reader from e-reader
outfitters.

Can you suggest a really quality adapter to try?
I would have thought e-reader outfitters would sell a good one...maybe not?

Thanks!
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Old 03-20-2009, 11:59 AM   #7
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Quote:
Originally Posted by valkyriesound View Post
I would have thought e-reader outfitters would sell a good one...maybe not?
Actually, the one from e-reader outfitters is known to have problems. One user on the iRex forum said that they put a voltmeter on it and it was only putting out 2V (it is supposed to be 5V). They contacted e-reader outfitters and reported the problem. Supposedly they are looking into the issue, but I haven't heard an update yet.

Given the number of issues there have been with these chargers, I think it would be a good idea to start a wiki listing brands that people have tried, and what the results where (similar to the SD/CF memory compatibility wiki for the iLiad). I don't have time right now to work on it, but I might be able to start putting something together later, or someone else can take a shot at it.
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Old 03-20-2009, 12:40 PM   #8
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Quote:
Originally Posted by valkyriesound View Post
<snip>
Can you suggest a really quality adapter to try?
I've used the Tekkeon wall charger as well as the mobile battery pack without any problems. My experience with the battery pack is similar to previous discussions.

Last edited by Grimulkan; 06-04-2009 at 02:05 AM.
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Old 03-21-2009, 02:07 AM   #9
valkyriesound
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Thanks for the info!

That makes more sense. I'll try the charger you all suggested.

You guys are great!
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Old 03-21-2009, 05:07 PM   #10
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Quote:
Originally Posted by valkyriesound View Post
I'm still having the problem and its getting worse...

My united died completely and would not boot when the AC adapter
was plugged in however it DID boot when I hooked it up to my laptop
USB/power.

Maybe it is the power adapter. I bought it along with my reader from e-reader
outfitters.

Can you suggest a really quality adapter to try?
I would have thought e-reader outfitters would sell a good one...maybe not?

Thanks!


My adapter that I also bought from ereader outfiters completely stopped working. I have read somewhere that the adapter they sell dosen't have enough power to charge the DR. I have not had my pen to stop working, at lest not that I remember, but I have had the lights come on and not go off until I reboot it. The device seems to be have plenty of bugs, but I can live with that. When I plug into a computer it usually does fine.
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