Sony Ebook software worthless

deadringer · 02-21-2009, 01:57 PM

I just received my new pr-700 yesterday. The ebook software simply doesn't work. I can't connect to the ebook store without many tries. I can't ever connect to my reader to put books on it. I've spent hours trying. I should have bought a Kindle! It's going to be returned today

John

JSWolf · 02-21-2009, 02:01 PM

Quote:

Originally Posted by deadringer

I just received my new pr-700 yesterday. The ebook software simply doesn't work. I can't connect to the ebook store without many tries. I can't ever connect to my reader to put books on it. I've spent hours trying. I should have bought a Kindle! It's going to be returned today

John

Actually, the software works fine. It's something with your system that's causing it. Do you run Norton? If so, remove it (worthless). What happens when you have eBook Library running and then connect the 700 to the USB port? Have you tried different ports, different cable? Are you running Vista? if so, try turning off UAC and see what happens.

deadringer · 02-21-2009, 02:22 PM

I am running Norton 2009 , but it's disabled. I like Norton and it's caught a lot of virus that others have missed. I finally got it to upload an ebook to the reader but the upload died half way through. I've only got on the Ebook store twice in many many tries. I have DSL and I wonder if my modem firewall stops it. Frustrated and disappointed!

JSWolf · 02-21-2009, 02:26 PM

Quote:

Originally Posted by deadringer

I am running Norton 2009 , but it's disabled. I like Norton and it's caught a lot of virus that others have missed. I finally got it to upload an ebook to the reader but the upload died half way through. I've only got on the Ebook store twice in many many tries. I have DSL and I wonder if my modem firewall stops it. Frustrated and disappointed!

The firewall built into our Linksys Router does not stop eBook Library from connecting. If you are on Vista, try turning off UAC and see what happens.

UAC is that awful User Access Control

Server · 02-21-2009, 02:36 PM

John,

I noticed you are BRAND NEW here and Your FIRST POST is about something
very few people (if that) are experiencing. Just as others thought the reader
was "massively slowing down" which turned out to be a bad memory card
or corrupted files, I suggest your own individual hardware setup or some software
might be the cause of your ISSUES/PROBLEMS.

Out of the box, my reader and sony software ran without incident or hitch
and I'm using a brute force firewall with self learning TCP traffic filters turned ON!
I suggest you call sony support or bring it to a sony service center.

Hopefully when you figure out what the culpret is on your system/software
you will enjoy your reader like many others...

good luck to you.

p.s. DO NOT SUBSTITUTE THE OEM USB CABLE that sony provides.

deadringer · 02-21-2009, 02:36 PM

I'm running Xp Home. Actually, I just changed Usb ports and things seem to be working. Still can't get the bookstore but I can upload to the reader. Thanks! I just thought one usb port would be the same as the next. Apparently not! Now to solve the bookstore prob. Must have something to do with my firewall. But I can connect sometimes. If it's the firewall wouldn't it block it every time?

John

FizzyWater · 02-21-2009, 02:43 PM

Hi, John! I think quite a few of us Sony Reader owners wish Sony would allow for purchases across the web, rather than through the Sony software. I know it runs slow on my system, but I'll admit that didn't happen until I upgraded by Internet Security software. (I have problems installing Calibre with my Zone Alarm enabled, too!)

But if something made you decide the 700 was your "Reader of choice" in the first place, I'd suggest trying Jon's suggestions before you give up on it.

And this is probably a dumb question, but do you know for sure if you have the right version of the software - it should be 2.5.00.09170 (per the Sony support website).

Good luck!

deadringer · 02-21-2009, 03:57 PM

Yes I have the right version of software. As I said earlier changing usb ports fixed the upload to ebook problem. My fault not Sony's. Still have probs with the ebook store but I think it must be on my end. Sorry my first message was one of frustration. Now that I have books on the reader I like it. I don't see a great deal of screen glare about which I've read messages on here and elsewhere. I'm an old Rocket Ebook Reader user so this is definitely a few steps up from there. Anyone in the market for a Rocket with dead batteries? LOL
John

FizzyWater · 02-21-2009, 04:02 PM

Quote:

Originally Posted by deadringer

Anyone in the market for a Rocket with dead batteries? LOL
John

Hey, you never know...someone might want it for parts! Or they may know of a place to get batteries...

Glad you got connected...I think our posts "crossed" at about the same time...

JSWolf · 02-21-2009, 04:29 PM

Quote:

Originally Posted by Server

p.s. DO NOT SUBSTITUTE THE OEM USB CABLE that sony provides.

Why not? I know I'm not using the cable that came with my 505. There is nothing special about that cable. It's just a standard USB cable with a nin-USB plug on the other end.

JSWolf · 02-21-2009, 04:31 PM

John, well done. Glad it's working now. I hope you really enjoy your 700. I was thinking about getting one, but I decided to wait until devices with larger screens are available (other then iRex).

lilac_jive · 02-21-2009, 05:28 PM

I think I'd be frustrated too if my Reader wouldn't work right away! I'm glad you got at least one part of the problem solved. I'd call Sony and see if they can help you with your other issue (it probably is a firewall thing). In the meantime, you can download many of the free books on here

Elsi · 02-21-2009, 05:41 PM

Quote:

Originally Posted by Server

p.s. DO NOT SUBSTITUTE THE OEM USB CABLE that sony provides.

Quote:

Originally Posted by JSWolf

Why not? I know I'm not using the cable that came with my 505. There is nothing special about that cable. It's just a standard USB cable with a nin-USB plug on the other end.

I've used a substitute cable to transfer books to my Sony. But I don't have the Sony software loaded and I don't rely on the USB to charge the device. The USB cable that came with my Sony has a filter block (balun?) on it.

kacir · 02-21-2009, 05:42 PM

Quote:

Originally Posted by deadringer

Sorry my first message was one of frustration.

I personally am frustrated every single time I have to use that software. Nothing works the way I expect it to work. And I am very open minded when it comes to software. At home I even use KDE4.1 running on FreeBSD operating system (yet another reason why I do not use the Sony Library). Most often I just use a card reader and copy rtf files in the SD card.
I am even more frustrated with the Sony store itself and I do not buy there. I am not allowed anyway, because I do not have a credit card with billing address in USA. There are plenty places where you can get or buy stuff to read on your reader.

Andybaby · 02-21-2009, 06:27 PM

sony Ebook Library is the first piece of sony software that i found works pretty good.

I was so happy the first time i opened it and was like. YAY not sonic stage.

I only use it for transfering books to my reader, and for tagging files read or unread. simple as pie, there are 1-2 quirks with it, but there are more quirks with other things too.

02-21-2009, 01:57 PM	#1
deadringer Enthusiast Posts: 36 Karma: 10 Join Date: Feb 2009 Device: Sony PRS700BC	Sony Ebook software worthless I just received my new pr-700 yesterday. The ebook software simply doesn't work. I can't connect to the ebook store without many tries. I can't ever connect to my reader to put books on it. I've spent hours trying. I should have bought a Kindle! It's going to be returned today John

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02-21-2009, 02:22 PM	#3
deadringer Enthusiast Posts: 36 Karma: 10 Join Date: Feb 2009 Device: Sony PRS700BC	I am running Norton 2009 , but it's disabled. I like Norton and it's caught a lot of virus that others have missed. I finally got it to upload an ebook to the reader but the upload died half way through. I've only got on the Ebook store twice in many many tries. I have DSL and I wonder if my modem firewall stops it. Frustrated and disappointed!

02-21-2009, 02:36 PM	#5
Server Anti-Narcissist Posts: 171 Karma: 307 Join Date: Nov 2008 Location: Somewhere Far, Nowhere Near... Device: SØNY6	John, I noticed you are BRAND NEW here and Your FIRST POST is about something very few people (if that) are experiencing. Just as others thought the reader was "massively slowing down" which turned out to be a bad memory card or corrupted files, I suggest your own individual hardware setup or some software might be the cause of your ISSUES/PROBLEMS. Out of the box, my reader and sony software ran without incident or hitch and I'm using a brute force firewall with self learning TCP traffic filters turned ON! I suggest you call sony support or bring it to a sony service center. Hopefully when you figure out what the culpret is on your system/software you will enjoy your reader like many others... good luck to you. p.s. DO NOT SUBSTITUTE THE OEM USB CABLE that sony provides.

02-21-2009, 02:43 PM	#7
FizzyWater You kids get off my lawn! Posts: 4,220 Karma: 73492664 Join Date: Aug 2007 Location: Columbus, Ohio Device: Oasis 2 and Libra H2O and half a dozen older models I can't let go of	Hi, John! I think quite a few of us Sony Reader owners wish Sony would allow for purchases across the web, rather than through the Sony software. I know it runs slow on my system, but I'll admit that didn't happen until I upgraded by Internet Security software. (I have problems installing Calibre with my Zone Alarm enabled, too!) But if something made you decide the 700 was your "Reader of choice" in the first place, I'd suggest trying Jon's suggestions before you give up on it. And this is probably a dumb question, but do you know for sure if you have the right version of the software - it should be 2.5.00.09170 (per the Sony support website). Good luck!

02-21-2009, 03:57 PM	#8
deadringer Enthusiast Posts: 36 Karma: 10 Join Date: Feb 2009 Device: Sony PRS700BC	Yes I have the right version of software. As I said earlier changing usb ports fixed the upload to ebook problem. My fault not Sony's. Still have probs with the ebook store but I think it must be on my end. Sorry my first message was one of frustration. Now that I have books on the reader I like it. I don't see a great deal of screen glare about which I've read messages on here and elsewhere. I'm an old Rocket Ebook Reader user so this is definitely a few steps up from there. Anyone in the market for a Rocket with dead batteries? LOL John

02-21-2009, 04:31 PM	#11
JSWolf Resident Curmudgeon Posts: 78,945 Karma: 144284074 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	John, well done. Glad it's working now. I hope you really enjoy your 700. I was thinking about getting one, but I decided to wait until devices with larger screens are available (other then iRex).

02-21-2009, 05:28 PM	#12
lilac_jive Grand Sorcerer Posts: 5,870 Karma: 27376 Join Date: Dec 2008 Location: Pennsylvania Device: PRS-505	I think I'd be frustrated too if my Reader wouldn't work right away! I'm glad you got at least one part of the problem solved. I'd call Sony and see if they can help you with your other issue (it probably is a firewall thing). In the meantime, you can download many of the free books on here

02-21-2009, 06:27 PM	#15
Andybaby Wizard Posts: 1,279 Karma: 1002683 Join Date: Nov 2008 Location: New York Device: PRS-700	sony Ebook Library is the first piece of sony software that i found works pretty good. I was so happy the first time i opened it and was like. YAY not sonic stage. I only use it for transfering books to my reader, and for tagging files read or unread. simple as pie, there are 1-2 quirks with it, but there are more quirks with other things too.

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