Viwoods AiPaper Mini suddenly stopped accepting my lock-screen passcode

tanjo · Today, 03:24 AM

Hi,
I’m hoping someone here can help because I’m pretty stuck. My Viwoods AiPaper Mini suddenly stopped accepting my lock-screen passcode. I’m sure the code is correct because I wrote it down when I set it up. The fingerprint unlock also doesn’t work at all. This happened right after I had used the battery down to about 12%, charged it to 100%, and left it plugged in for another 30 minutes. I don’t know if that’s related, but before that everything was working normally. I already tried a forced restart and a factory reset, but I’m still locked out. Viwoods support only told me to try other passcodes (???), which didn’t help. Has anyone had the same issue or knows a way to recover the device?

Tanjo

GigaCat · Today, 03:45 AM

Are you 100% sure someone else didn't have access to it and didn't change the password ?

Today, 03:24 AM	#1
tanjo Junior Member Posts: 1 Karma: 10 Join Date: Nov 2026 Device: Viwoods AiPaper Mini	Viwoods AiPaper Mini suddenly stopped accepting my lock-screen passcode Hi, I’m hoping someone here can help because I’m pretty stuck. My Viwoods AiPaper Mini suddenly stopped accepting my lock-screen passcode. I’m sure the code is correct because I wrote it down when I set it up. The fingerprint unlock also doesn’t work at all. This happened right after I had used the battery down to about 12%, charged it to 100%, and left it plugged in for another 30 minutes. I don’t know if that’s related, but before that everything was working normally. I already tried a forced restart and a factory reset, but I’m still locked out. Viwoods support only told me to try other passcodes (???), which didn’t help. Has anyone had the same issue or knows a way to recover the device? Tanjo

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Today, 03:45 AM	#2
GigaCat Enthusiast Posts: 32 Karma: 28 Join Date: May 2026 Device: Kobo Libra Colour	Are you 100% sure someone else didn't have access to it and didn't change the password ?

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