'Metadata Unavailable' Problem

Loosheesh · Yesterday, 12:35 PM

Two weeks ago I uploaded a study Bible to JustRead (from the Calibre Sync app), and since then it's showing 'metadata unavailable' and the cover is also missing. I'm also unable to export highlights from the book.

While the cover is missing when viewed from the Home and Library pages, it's available in the Details view.

How to resolve this problem?

(Ideally, I would prefer to use this book in the Kindle app, but it's an EPUB and multiple transfer attempts have failed. It's probably due to the number of links.)

petrjahoda · Yesterday, 12:45 PM

Hi Loosheesh, can you please send me the file to email you can find at http://justread.app to take a look at it?

Loosheesh · Yesterday, 03:39 PM

Is there any other way to diagnose the problem? The book is under copyright and I don't want to share it.

petrjahoda · Yesterday, 04:13 PM

If you pull to refresh in the library? Will it help?

Loosheesh · Yesterday, 08:09 PM

Quote:

Originally Posted by petrjahoda

If you pull to refresh in the library? Will it help?

I tried that but it did not help.

Loosheesh · Yesterday, 08:18 PM

I just realized there's a rename option; in there, I updated the missing author field, and that enabled me to export the highlights. The book is still missing a cover, which is a bit of an eyesore, but the highlights export was the most important thing for me.

Yesterday, 12:35 PM	#1
Loosheesh Wizard Posts: 1,735 Karma: 3177153 Join Date: Dec 2010 Location: Jianghu Device: PW5, iPhone 13 Pro, iPad Pro 2021, iPad Air 2025	'Metadata Unavailable' Problem Two weeks ago I uploaded a study Bible to JustRead (from the Calibre Sync app), and since then it's showing 'metadata unavailable' and the cover is also missing. I'm also unable to export highlights from the book. While the cover is missing when viewed from the Home and Library pages, it's available in the Details view. How to resolve this problem? (Ideally, I would prefer to use this book in the Kindle app, but it's an EPUB and multiple transfer attempts have failed. It's probably due to the number of links.) Attached Thumbnails

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Yesterday, 12:45 PM	#2
petrjahoda Evangelist Posts: 401 Karma: 567890 Join Date: Dec 2025 Location: Czech Republic Device: iphone, ipad	Hi Loosheesh, can you please send me the file to email you can find at http://justread.app to take a look at it?

Yesterday, 03:39 PM	#3
Loosheesh Wizard Posts: 1,735 Karma: 3177153 Join Date: Dec 2010 Location: Jianghu Device: PW5, iPhone 13 Pro, iPad Pro 2021, iPad Air 2025	Is there any other way to diagnose the problem? The book is under copyright and I don't want to share it.

Yesterday, 04:13 PM	#4
petrjahoda Evangelist Posts: 401 Karma: 567890 Join Date: Dec 2025 Location: Czech Republic Device: iphone, ipad	If you pull to refresh in the library? Will it help?

Yesterday, 08:18 PM	#6
Loosheesh Wizard Posts: 1,735 Karma: 3177153 Join Date: Dec 2010 Location: Jianghu Device: PW5, iPhone 13 Pro, iPad Pro 2021, iPad Air 2025	I just realized there's a rename option; in there, I updated the missing author field, and that enabled me to export the highlights. The book is still missing a cover, which is a bit of an eyesore, but the highlights export was the most important thing for me.

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