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Old Today, 11:02 AM   #1
Tibor
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Kobo Clara WB bugs. Dissapointing support
Hi

I am the owner of Kobo Clara WB P365. Good device, but as many, I have the dictionary bug and the sometimes turn-page UI show bug. For this reason, I contacted support. They first ask me to make a factory reset and then a manual factory reset. After that, they ask me for a video recording showing the issues. So far, so Good…. But after that they again ask me for a manual factory reset and to aply the turn-page refresh rate configuration.

I am dissapointed. I suspect than an AI is answering me, and altought I have asked many times that I only want an scalation to development team, I have no luck.

Maybe I am wrong but I suspect there will no be any software update to fix this.

Very bad, kobo.
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Old Today, 11:29 AM   #2
Sirtel
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What dictionary bug?
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Old Today, 12:49 PM   #3
Tibor
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Quote:
Originally Posted by Sirtel View Post
What dictionary bug?
Turn off the WiFi and Bluetooth. Then read a book. Stay in a page for 6 seconds, touch long a word for the dictionary and then the page jump and no dictionary it's shown. Only in p365 model.
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