Clara BW New files missing; Doesn't recharge

[Shohreh]

Hello,

Recently, I experienced the following issues with my Kobo Clara BW I bought 18 months ago:

1. Sometimes, files I copied don't show up on the Kobo: I must move them back to the computer, and move them once again to the Kobo — yes, I eject the device from Windows before unplugging it

2. The battery drains way faster than it should, and even after leaving it plugged in the whole night, it's only ~1/3 recharged — I tried two different chargers — Anker 5V 1A and Sologic 5V 2,4A.

Rebooting by long-pressing the button didn't solve it.

Upgrading today from 4.44.23552 (11/13/25) to 4.45.23464 (3/6/26) and trying a third charger (Asus 5,2V 1,35A) for one and half-hour seems to at least solved the charging issue.

Have others experienced those problems?

Thank you.