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Old 01-15-2009, 03:37 PM   #1
Bart
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Cybook froze
Hey people,

My cybook stopped responding while i was reading it. I tried to turn the page and it didnt respond anymore. After trying to get it on/off i resetted it.

The only thing the reset did is turn my screen half black thought. I'm now looking at a screen like shown on the picture, and it wont change at all.

I can still get on the internal memory (the 512mb version), and the power-led still does some things, but the screen just wont do a thing. It feels like missing videodrivers

Have you guys any idea what it can be? I tried to flash the thing but that doesnt seem to work... I checked the screen and i dont see any fractures and besides, i was holding the thing when it froze so i wont expect any.

(I've send a mail to support@bookeen.com yesterday, but still waiting for a response)



Thx in advance,

Bart
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Old 01-15-2009, 04:51 PM   #2
pdurrant
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Most likely, it's just run out of battery power, and you haven't left it plugged in long enough to let the battery got to a power level where it will boot up OK.

Leave it plugged in for a couple of hours, then unplug, press the reset button, and then press the on button.

Paul

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Originally Posted by Bart View Post
Hey people,

My cybook stopped responding while i was reading it. I tried to turn the page and it didnt respond anymore. After trying to get it on/off i resetted it.

The only thing the reset did is turn my screen half black thought. I'm now looking at a screen like shown on the picture, and it wont change at all.

I can still get on the internal memory (the 512mb version), and the power-led still does some things, but the screen just wont do a thing. It feels like missing videodrivers
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Old 01-15-2009, 05:13 PM   #3
Bart
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Unfortunately i left it charging for the whole night (in a charger, not in the USB port), so the battery should be full.
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Old 01-15-2009, 06:10 PM   #4
Pulp
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Does the LED still work and can you access it using USB?
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Old 01-15-2009, 06:23 PM   #5
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Yep to both
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Old 01-15-2009, 06:33 PM   #6
delphidb96
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Yep to both
The fact that turning it off and then on resulted in that cruddy black-striped display seems to indicate that you've had a hardware failure - probably of your display controller chip/module. You'll probably end up sending it in for repair. Since it's not a broken screen, if you're within the warranty period I suspect you'll pay nothing but shipping.

Derek
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Old 01-15-2009, 07:37 PM   #7
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reinstall the firmware and possibly u'll fix everything ok

you can get it from here ----> http://www.bookeen.com/support/ebook-downloads.aspx
Last edited by poetbil; 01-15-2009 at 07:39 PM.
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Old 01-16-2009, 02:48 AM   #8
HarryT
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Quote:
Originally Posted by delphidb96 View Post
The fact that turning it off and then on resulted in that cruddy black-striped display seems to indicate that you've had a hardware failure - probably of your display controller chip/module. You'll probably end up sending it in for repair. Since it's not a broken screen, if you're within the warranty period I suspect you'll pay nothing but shipping.

Derek
Agreed. Sure looks like a display controller fault to me.
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