Sinking fast

dirk123 · 01-11-2009, 10:47 AM

Hi,

I am trying to connect to the eBook store and get the dreaded Unable to access eBook store message

I am pretty computer literate and has gone through the Sony unhelp page - turning off my fire wall and resetting the options on internet explorer.

Please help
Thanks
Dirk

Patricia · 01-12-2009, 12:01 AM

Welcome to the forum, Dirk.

You're not the only person with this problem. Perhaps something in this thread might help:
https://www.mobileread.com/forums/showthread.php?t=27607

MickeyC · 01-12-2009, 12:08 PM

Hi Dirk and welcome to the Forum. I had a similar problem and called Sony Tech Support. They couldn't help me, so the moved me up to what they call Level Two support and I got a very helpful technician who ultimately solved the problem. You might try that approach.

dirk123 · 01-16-2009, 07:59 AM

Hi Patricia and Cassidym

Thanks for your replies, I followed PilotBob's suggestion in the thread Patricia pointed to and ran Fiddler before running ebook library and that seemed to fix the problem

Dirk

Patricia · 01-16-2009, 08:22 AM

I'm glad that it worked, Dirk.

01-11-2009, 10:47 AM	#1
dirk123 Junior Member Posts: 2 Karma: 10 Join Date: Jan 2009 Device: sony e-book	Sinking fast Hi, I am trying to connect to the eBook store and get the dreaded Unable to access eBook store message I am pretty computer literate and has gone through the Sony unhelp page - turning off my fire wall and resetting the options on internet explorer. Please help Thanks Dirk

01-16-2009, 07:59 AM	#4
dirk123 Junior Member Posts: 2 Karma: 10 Join Date: Jan 2009 Device: sony e-book	Thanks Hi Patricia and Cassidym Thanks for your replies, I followed PilotBob's suggestion in the thread Patricia pointed to and ran Fiddler before running ebook library and that seemed to fix the problem Dirk

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01-12-2009, 12:01 AM	#2
Patricia Reader Posts: 11,505 Karma: 2308781 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	Welcome to the forum, Dirk. You're not the only person with this problem. Perhaps something in this thread might help: https://www.mobileread.com/forums/showthread.php?t=27607

01-12-2009, 12:08 PM	#3
MickeyC Grand Sorcerer Posts: 15,909 Karma: 11353742 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	Hi Dirk and welcome to the Forum. I had a similar problem and called Sony Tech Support. They couldn't help me, so the moved me up to what they call Level Two support and I got a very helpful technician who ultimately solved the problem. You might try that approach.

01-16-2009, 08:22 AM	#5
Patricia Reader Posts: 11,505 Karma: 2308781 Join Date: May 2007 Location: South Wales, UK Device: Sony PRS-500, PRS-505, Asus EEEpc 4G	I'm glad that it worked, Dirk.

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