05-14-2024, 02:21 AM | #1 |
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Kobo Glo HD not connecting ti Win 11 PC
My Kobo Glo HD has stopped being detected by Calibre
The icon in the taskbar shows that it is connected as a USB device File Explorer does not list the device at all. The Kobo eReader itself is showing as Connected and Charging. Even Kobo Desktop is no longer picking it up |
05-14-2024, 02:25 AM | #2 |
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Have you tried other cables, another port?
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05-14-2024, 02:45 AM | #3 |
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Yes, it would not connect with the normal cable and port I use so I have tried two other cables and various ports both USB 2.0 and 3.0
I've also powered off and on the eReader. I do not understand why it's showing as connected on the eReader and in the taskbar as eReader 4.38.21908, (which is the software version), but not in File Manager, Calibre, or Kobo Desktop. |
05-14-2024, 03:53 AM | #4 |
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I've looked up Disk Management and Device Manager
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05-14-2024, 06:02 AM | #5 |
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Just tried to my wife's Kobo to the PC, same problem
So it's the PC where something has changed. |
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05-15-2024, 04:54 AM | #6 |
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I've uninstalled Bitdefender and both Kobo's still will not connect.
Any other suggestions to fix this would be very welcome. |
05-15-2024, 05:28 AM | #7 |
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Just checked it with my Win 11 Laptop and it connects OK
So it's something to do with my PC |
05-15-2024, 06:38 AM | #8 |
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I'm not Windows 11 guru, but that looks like a strange name for the driver? When I plug in my Clara 2E, I get a generic name (I think). What did the driver on the good PC look like? Maybe try removing the driver?
Hope you can tell by all the question marks that these are just guesses. |
05-15-2024, 10:37 AM | #9 |
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Just an update that it's a Klara HD not Glo HD
The Glo HD is my wife's but that's having the same problem anyway |
05-15-2024, 11:00 AM | #10 |
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I've now been told by Kobo support that my Clara HD is "too old" to connect to my PC
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05-15-2024, 11:07 AM | #11 |
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05-15-2024, 11:40 AM | #12 | |
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Quote:
I've now been told by Kobo support to use a flash drive to transfer my book to my laptop and use that. |
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05-15-2024, 11:49 AM | #13 |
the rook, bossing Never.
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It's an MS problem, not a Kobo problem.
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05-15-2024, 12:07 PM | #14 |
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05-15-2024, 12:09 PM | #15 |
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What is really annoying is that Kobo support said doing a Factory Reset would sort it, and even though I knew it wouldn't, it'd just delete all my books which I could not then side load back on, I did it anyway.
So now I've got an empty Kobo that I can't load books onto |
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