Good Dealings with the Connect Store

Tom Swift · 01-11-2009, 05:16 AM

I am a Canadian currently living in China. I tried to order a book last week through the Connect Store but after I entered my Credit Card information, the site told me that since I was not currently in Canada, I could not change my financial information. Grrr. I went to some other sites but the book I wanted ranged from a few dollars more than the Connect store up to $14 more at others. Crazy. I decided to phone Sony and see what they could do. Got through to a human very quickly and, although he was not sure if he could enter my credit card information, said he would give it a try. It took some time but I got the credit card information placed on my account and downloaded the book soon after.

So far my dealings with the people at Sony has been very good. Just thought I would pass it on.

zelda_pinwheel · 01-11-2009, 06:06 AM

thanks for the story, tom. it's always nice to hear about positive experiences. i'm glad you were able to solve your problem with the help of sony support.

Tom Swift · 01-18-2009, 10:58 PM

Just noticed I had two different threads with my original post. Wonder how that happened?

01-11-2009, 05:16 AM	#1
Tom Swift Addict Posts: 252 Karma: 1232346 Join Date: Jul 2006 Location: Macau Device: Kindle Oasis (plus lots of older devices)	Good Dealings with the Connect Store I am a Canadian currently living in China. I tried to order a book last week through the Connect Store but after I entered my Credit Card information, the site told me that since I was not currently in Canada, I could not change my financial information. Grrr. I went to some other sites but the book I wanted ranged from a few dollars more than the Connect store up to $14 more at others. Crazy. I decided to phone Sony and see what they could do. Got through to a human very quickly and, although he was not sure if he could enter my credit card information, said he would give it a try. It took some time but I got the credit card information placed on my account and downloaded the book soon after. So far my dealings with the people at Sony has been very good. Just thought I would pass it on.

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01-11-2009, 06:06 AM	#2
zelda_pinwheel zeldinha zippy zeldissima Posts: 27,827 Karma: 921169 Join Date: Dec 2007 Location: Paris, France Device: eb1150 & is that a nook in her pocket, or she just happy to see you?	thanks for the story, tom. it's always nice to hear about positive experiences. i'm glad you were able to solve your problem with the help of sony support.

01-18-2009, 10:58 PM	#3
Tom Swift Addict Posts: 252 Karma: 1232346 Join Date: Jul 2006 Location: Macau Device: Kindle Oasis (plus lots of older devices)	Just noticed I had two different threads with my original post. Wonder how that happened?

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