Troubleshooting Kindle Error Message

jamesemu · 08-27-2023, 03:28 PM

To give some background, I recently bought a New Kindle Signature and joined Kindle Unlimited in Amazon. Both were working fine foe several months, until now I have trouble when opening any of the 20 books book in the Kindle. I get this error message:
"An error occurred. If you purchased this item from Amazon, delete the item and download it from the Cloud." It comes up with any book that I was reading. I also have the Kindle Reader App installed on my Desktop, and I can read any of the books using it without any problem? I believe reading online in the App is viewing books from the Kindle Cloud?
I am not deleting any books until I learn more about why the error comes up when opening the book in the Kindle. I have tried to post my problem in the Amazon Kindle Forum without any solution, so I am reaching out to you. I appreciate help from anyone,, jamesemu

jamesemu · 08-28-2023, 08:55 PM

In that I never got one reply, maybe I should re-phrase my question.
Has anyone ever gotten this Error Message, when opening a book loaded on their Kindle?
"An error occurred. If you purchased this item from Amazon, delete the item and download it from the Cloud."
I really appreciate knowing I am not the only one. Also I hope that someone can help me? Respectfully, jamesemu

j.p.s · 08-28-2023, 09:11 PM

I got it on a very few books 2 or 3 years ago. They were books purchased from amazon and redownloading them did no good. I had read a good chunk of one of the books before it firrst happened. I could sometimes reopen the book and read a few more pages before it happened again. I figured there was something wrong with the book and quit trying to read it because it just kept happening.

jonathan2022 · 08-28-2023, 10:41 PM

If those books are not from kindle unlimited try the download and transfer from USB. It may not be downloading properly to kindle. Might be downloading 50% of it

Kindleing · 08-29-2023, 02:28 AM

If all 20 books are from KU, try deleting a couple and see if that helps. Since 20 is the KU limit maybe something got scrambled.

Flaviocc · 08-29-2023, 12:18 PM

Quote:

Originally Posted by jamesemu

In that I never got one reply, maybe I should re-phrase my question.
Has anyone ever gotten this Error Message, when opening a book loaded on their Kindle?
"An error occurred. If you purchased this item from Amazon, delete the item and download it from the Cloud."
I really appreciate knowing I am not the only one. Also I hope that someone can help me? Respectfully, jamesemu

What language is your kindle set to?

jamesemu · 08-29-2023, 04:43 PM

Thank you all for the replies and suggestions. I will try to answer the questions here.
I got all of the 20 books from KU. I will try deleting some, then try to open one,to see if I get the same error message.
Thanks JPS, at least now I know of one other that got this error.
To answer Flaviocc, my Kindle is set for English.
In summary, I haven't given up. I even tried to get into Amazon Chat, but they are almost useless.

08-27-2023, 03:28 PM	#1
jamesemu Member Posts: 17 Karma: 10 Join Date: Sep 2022 Location: Davis, California USA Device: Kindle Paperwhite Signature 11th Gen; and Kindle Signature 2023 model	Kindle Error Message To give some background, I recently bought a New Kindle Signature and joined Kindle Unlimited in Amazon. Both were working fine foe several months, until now I have trouble when opening any of the 20 books book in the Kindle. I get this error message: "An error occurred. If you purchased this item from Amazon, delete the item and download it from the Cloud." It comes up with any book that I was reading. I also have the Kindle Reader App installed on my Desktop, and I can read any of the books using it without any problem? I believe reading online in the App is viewing books from the Kindle Cloud? I am not deleting any books until I learn more about why the error comes up when opening the book in the Kindle. I have tried to post my problem in the Amazon Kindle Forum without any solution, so I am reaching out to you. I appreciate help from anyone,, jamesemu

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Calibre - Kindle HD Error Message	tschu185	Kindle Fire	0	10-27-2013 06:35 PM
Error message converting to Kindle 3	Panda21	Calibre	2	05-04-2012 07:16 AM
Troubleshooting Kindle 3/Calibre error message	Panda21	Amazon Kindle	1	05-03-2012 04:22 PM
Calibre plugIn Kindle Collections Error message "Value Error:month..."	readee	Plugins	4	10-10-2011 11:21 AM
Kindle upload error message?	Edd666666	Workshop	7	01-08-2009 08:35 PM

08-28-2023, 08:55 PM	#2
jamesemu Member Posts: 17 Karma: 10 Join Date: Sep 2022 Location: Davis, California USA Device: Kindle Paperwhite Signature 11th Gen; and Kindle Signature 2023 model	In that I never got one reply, maybe I should re-phrase my question. Has anyone ever gotten this Error Message, when opening a book loaded on their Kindle? "An error occurred. If you purchased this item from Amazon, delete the item and download it from the Cloud." I really appreciate knowing I am not the only one. Also I hope that someone can help me? Respectfully, jamesemu

08-28-2023, 09:11 PM	#3
j.p.s Grand Sorcerer Posts: 5,730 Karma: 103020299 Join Date: Apr 2011 Device: pb360	I got it on a very few books 2 or 3 years ago. They were books purchased from amazon and redownloading them did no good. I had read a good chunk of one of the books before it firrst happened. I could sometimes reopen the book and read a few more pages before it happened again. I figured there was something wrong with the book and quit trying to read it because it just kept happening.

08-28-2023, 10:41 PM	#4
jonathan2022 Zealot Posts: 135 Karma: 213232 Join Date: Mar 2022 Device: android	If those books are not from kindle unlimited try the download and transfer from USB. It may not be downloading properly to kindle. Might be downloading 50% of it

08-29-2023, 02:28 AM	#5
Kindleing Groupie Posts: 187 Karma: 9440000 Join Date: Sep 2010 Location: Washington State, USA Device: Kindles & Kobos	If all 20 books are from KU, try deleting a couple and see if that helps. Since 20 is the KU limit maybe something got scrambled.

08-29-2023, 04:43 PM	#7
jamesemu Member Posts: 17 Karma: 10 Join Date: Sep 2022 Location: Davis, California USA Device: Kindle Paperwhite Signature 11th Gen; and Kindle Signature 2023 model	Thank you all for the replies and suggestions. I will try to answer the questions here. I got all of the 20 books from KU. I will try deleting some, then try to open one,to see if I get the same error message. Thanks JPS, at least now I know of one other that got this error. To answer Flaviocc, my Kindle is set for English. In summary, I haven't given up. I even tried to get into Amazon Chat, but they are almost useless.

Advert

Advert