Critical Error Troubleshooting

AlaVander · 07-27-2022, 11:50 PM

In China, yesterday many users' kindle showed a serious error message. The page says the user must log out or reset the kindle to continue using the device. The response from Amazon Customer Service was that this appears to be an error due to Amazon's servers. I read on the Chinese internet that there are people who are living abroad having this problem, but there doesn't seem to be a discussion about it in the forums.

I feel like this is an issue worth discussing, and it means that Amazon seems to be able to forcibly scrap a user's device through its servers. Or Amazon could force users to delete documents on the device in this way, otherwise the user will no longer be able to use the device.

Quoth · 07-28-2022, 07:59 AM

Certainly Amazon can "blacklist" or end an account and then no more books can be bought from Amazon and access to the Cloud library is lost. Sideloaded books still work, and if the books are bought outright (not loans or Unlimited) they seem to still be on the Kindles I have after a logout.

It's always a good idea to never turn on WiFi and download purchases from Content & Devices for USB transfer.

07-27-2022, 11:50 PM	#1
AlaVander Enthusiast Posts: 25 Karma: 12676 Join Date: Jan 2020 Device: none	Critical Error Troubleshooting In China, yesterday many users' kindle showed a serious error message. The page says the user must log out or reset the kindle to continue using the device. The response from Amazon Customer Service was that this appears to be an error due to Amazon's servers. I read on the Chinese internet that there are people who are living abroad having this problem, but there doesn't seem to be a discussion about it in the forums. I feel like this is an issue worth discussing, and it means that Amazon seems to be able to forcibly scrap a user's device through its servers. Or Amazon could force users to delete documents on the device in this way, otherwise the user will no longer be able to use the device. Attached Thumbnails

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07-28-2022, 07:59 AM	#2
Quoth Still reading Posts: 14,025 Karma: 105092227 Join Date: Jun 2017 Location: Ireland Device: All 4 Kinds: epub eink, Kindle, android eink, NxtPaper	Certainly Amazon can "blacklist" or end an account and then no more books can be bought from Amazon and access to the Cloud library is lost. Sideloaded books still work, and if the books are bought outright (not loans or Unlimited) they seem to still be on the Kindles I have after a logout. It's always a good idea to never turn on WiFi and download purchases from Content & Devices for USB transfer.

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