PRS-700 - Love it -- but had to troubleshoot already

gingerap · 12-26-2008, 09:14 AM

Hi everyone. I received a Sony PRS-700 for Christmas and I really love it and have already read two books on it since I received it. I find this reader amazing. HOWEVER, last night when I was reading (fully charged), it locked up for some reason and I could not get the main screen back at all. I tried rebooting, tried turning pages, tried plugging it in, etc. I was scared to death after my husband spent all this money on this gift, how was I going to tell him I broke it. Anyway, after very little sleep, I came down and got on the internet and could not find anything to trouble shoot. I hooked it up to my computer and the application did not come up. I had to go into the device itself to the database, click on a book for the application to come up. Still no go on the book and the device did not appear for me to eject. After several frustrating attempts, I disconnected and tried the reader again, magically it worked. I have no idea what fixed it or what happened. Long-story short -- has anyone had this problem, what did you use for a resource, and how did you fix it? thanks, ginger

MickeyC · 12-26-2008, 02:20 PM

Hi ginger and welcome to the Forum. I have a 505 and have not experienced the problem you mention but if any of our 700 owning members have, they will pass you advice

jbruce · 03-10-2009, 01:21 PM

Hi Ginger,

Actually - ran into the same problem today. I used this post to fix it.

The lockup happened while reading Dorian Gray. I was adding a note to a bookmark - when I switched to symbols mode - locked up. I connected it to my Mac (without rebooting to Windows) - and the USB Connected thing came up. Unplugged it - and voila.

It seems connecting it is the Sony equivalent of ctrl-alt-del. I don't think plugging it to the wall charger helped because the wall charger is a straight pass through - no attempt by the computer to perform a "mind-meld" with the device. Theoretically it is not good to plugin and un-plug a storage device without properly ejecting it - but, I am pretty sure the device doesn't use a platter style drive, and because no information was transferred - we should be good.

(I suppose one could also use the reset button on the back of the device; however, that might reformat the device - which is why didn't try that first.)

Cheers,
Josh

Moondaddy · 09-01-2009, 02:45 PM

HELP ME TOO !! Last night my PRS700 locked up whilst reading in bed. Now im also running a Mac and have tried to get on the Mac but no icon is appearing .. It is still locked up after a full night the lights went off on the device thats all that has changed.. Anyone??
please

kazbates · 09-02-2009, 09:45 PM

Welcome to MobileRead, Moondaddy!

Whenever my 700 has frozen on me, an overnight charging has helped, usually with a soft reboot (pushing the reset button). If this doesn't help, repost your question in the Sony Portable Reader Forum and I am sure someone will be able to give you some advise. Good Luck!

Happy Reading!

12-26-2008, 09:14 AM	#1
gingerap Junior Member Posts: 1 Karma: 10 Join Date: Dec 2008 Device: SONY READER PRS-700	PRS-700 - Love it -- but had to troubleshoot already Hi everyone. I received a Sony PRS-700 for Christmas and I really love it and have already read two books on it since I received it. I find this reader amazing. HOWEVER, last night when I was reading (fully charged), it locked up for some reason and I could not get the main screen back at all. I tried rebooting, tried turning pages, tried plugging it in, etc. I was scared to death after my husband spent all this money on this gift, how was I going to tell him I broke it. Anyway, after very little sleep, I came down and got on the internet and could not find anything to trouble shoot. I hooked it up to my computer and the application did not come up. I had to go into the device itself to the database, click on a book for the application to come up. Still no go on the book and the device did not appear for me to eject. After several frustrating attempts, I disconnected and tried the reader again, magically it worked. I have no idea what fixed it or what happened. Long-story short -- has anyone had this problem, what did you use for a resource, and how did you fix it? thanks, ginger

03-10-2009, 01:21 PM	#3
jbruce Connoisseur Posts: 64 Karma: 88 Join Date: Mar 2009 Device: Sony PRS 700	Hi Ginger, Actually - ran into the same problem today. I used this post to fix it. The lockup happened while reading Dorian Gray. I was adding a note to a bookmark - when I switched to symbols mode - locked up. I connected it to my Mac (without rebooting to Windows) - and the USB Connected thing came up. Unplugged it - and voila. It seems connecting it is the Sony equivalent of ctrl-alt-del. I don't think plugging it to the wall charger helped because the wall charger is a straight pass through - no attempt by the computer to perform a "mind-meld" with the device. Theoretically it is not good to plugin and un-plug a storage device without properly ejecting it - but, I am pretty sure the device doesn't use a platter style drive, and because no information was transferred - we should be good. (I suppose one could also use the reset button on the back of the device; however, that might reformat the device - which is why didn't try that first.) Cheers, Josh Last edited by jbruce; 03-10-2009 at 01:46 PM.

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12-26-2008, 02:20 PM	#2
MickeyC Grand Sorcerer Posts: 16,731 Karma: 12185114 Join Date: Nov 2007 Location: Florida Device: iPhone 6 plus, Sony T1, iPad 3	Hi ginger and welcome to the Forum. I have a 505 and have not experienced the problem you mention but if any of our 700 owning members have, they will pass you advice

09-01-2009, 02:45 PM	#4
Moondaddy Junior Member Posts: 1 Karma: 10 Join Date: Sep 2009 Device: Sony PRS700	HELP ME TOO !! Last night my PRS700 locked up whilst reading in bed. Now im also running a Mac and have tried to get on the Mac but no icon is appearing .. It is still locked up after a full night the lights went off on the device thats all that has changed.. Anyone?? please

09-02-2009, 09:45 PM	#5
kazbates Wizard Posts: 2,627 Karma: 406616 Join Date: Dec 2008 Location: Northern Virginia Device: SurfacePro, SurfaceBook 2	Welcome to MobileRead, Moondaddy! Whenever my 700 has frozen on me, an overnight charging has helped, usually with a soft reboot (pushing the reset button). If this doesn't help, repost your question in the Sony Portable Reader Forum and I am sure someone will be able to give you some advise. Good Luck! Happy Reading!

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