Sage crashed when I was working on it

talaivan · 02-13-2022, 02:30 PM

My Sage just crashed, and I lost several hours work. I was writing on a pdf of about 500 pages, marking up every other page. The file was saved on Dropbox in the Rakuten folder. As I went to mark up a new page, the Sage froze and then restarted. The newly edited file was nowhere to be seen (the dropbox version was not updated with the new material), and I had to start over on my iPad (PDF Expert is very reliable). I hope Kobo fixes its firmware so these kinds of things don't happen. Meanwhile, if you need to edit something critical on the Sage (and probably the Elipsa also), be careful to save it periodically. I like editing on the Sage, but will avoid until it is more reliable. I would add that the Sage is a fantastic e-reader.

davidfor · 02-13-2022, 06:37 PM

At the moment, I think that the annotations in a PDF are saved when you exit the book. There was a bug reported recently when someone lost annotations because the device slept and then automatically shutdown. Kobo have acknowledge that as the annotations should have been saved at least when the sleep was started. I don't know if they intend to do an automatic periodic save, or just make sure the save happens with the sleep and shutdown.

In any case, you should report the issue to Kobo. While they are doing something, more reports will raise the priority and give them better details about what the users expect.

02-13-2022, 02:30 PM	#1
talaivan Groupie Posts: 188 Karma: 4710362 Join Date: Oct 2007 Device: Sony prs-505	Sage crashed when I was working on it My Sage just crashed, and I lost several hours work. I was writing on a pdf of about 500 pages, marking up every other page. The file was saved on Dropbox in the Rakuten folder. As I went to mark up a new page, the Sage froze and then restarted. The newly edited file was nowhere to be seen (the dropbox version was not updated with the new material), and I had to start over on my iPad (PDF Expert is very reliable). I hope Kobo fixes its firmware so these kinds of things don't happen. Meanwhile, if you need to edit something critical on the Sage (and probably the Elipsa also), be careful to save it periodically. I like editing on the Sage, but will avoid until it is more reliable. I would add that the Sage is a fantastic e-reader. Last edited by talaivan; 02-13-2022 at 02:36 PM.

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02-13-2022, 06:37 PM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	At the moment, I think that the annotations in a PDF are saved when you exit the book. There was a bug reported recently when someone lost annotations because the device slept and then automatically shutdown. Kobo have acknowledge that as the annotations should have been saved at least when the sleep was started. I don't know if they intend to do an automatic periodic save, or just make sure the save happens with the sleep and shutdown. In any case, you should report the issue to Kobo. While they are doing something, more reports will raise the priority and give them better details about what the users expect.

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