Help - Boox Nova Air Frozen Screen.

fbrII · 02-09-2022, 01:29 PM

I just recently bought a Boox Nova Air within the last two weeks. Today while writing some notes the screen froze. I can't refresh or turn the unit off. There was no warning message prior to the freeze. Has anybody else experienced this problem? Know how to resolve? or is there a way to do a reset without going to the settings menu?

I found the solution. There is a tiny hole on the bottom of the unit. I straighten a paper clip inserted it while holding down the power button and it reset without any lost data. Hopefully this will be helpful for anybody else who experiences the same problem.

Renate · 02-09-2022, 02:19 PM

Mmm, are you sure that isn't a hole for the microphone?

downeaster59 · 02-09-2022, 05:39 PM

Years ago, that little hole might have been for a soft reset. The manual shows it as clearly the mike! If it worked for you, great. Maybe it's an Easter egg in the hardware? : )

fbrII · 02-11-2022, 01:52 AM

Yes, checking the manual does say microphone. However I did try holding the power button down numerous times without inserting the paperclip and I do mean numerous and it did not reset. So it's a complete puzzle to me because it definitely fixed the frozen screen problem for me. So I guess if you have a similar problem try other solutions first and if all fails and you want to take the risk ...again all I can say is that it worked for me. I recalled doing something similar with older Kobo units when they were going throogh tieir period of problematic updates.

02-09-2022, 01:29 PM	#1
fbrII F. BluDevil Posts: 428 Karma: 1152548 Join Date: Dec 2008 Location: St. Louis Missouri Device: Pocketbook Inkpad3 pro, Kobo Libra, Kindle Paperwhite	Help - Boox Nova Air Frozen Screen. I just recently bought a Boox Nova Air within the last two weeks. Today while writing some notes the screen froze. I can't refresh or turn the unit off. There was no warning message prior to the freeze. Has anybody else experienced this problem? Know how to resolve? or is there a way to do a reset without going to the settings menu? I found the solution. There is a tiny hole on the bottom of the unit. I straighten a paper clip inserted it while holding down the power button and it reset without any lost data. Hopefully this will be helpful for anybody else who experiences the same problem. Last edited by fbrII; 02-09-2022 at 02:05 PM. Reason: solved problem

02-09-2022, 05:39 PM	#3
downeaster59 Wizard Posts: 1,251 Karma: 2957301 Join Date: Apr 2014 Location: Rochester, NY Device: Boox Go 10.3, Kobo Libra 2	Years ago, that little hole might have been for a soft reset. The manual shows it as clearly the mike! If it worked for you, great. Maybe it's an Easter egg in the hardware? : ) Attached Thumbnails

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02-09-2022, 02:19 PM	#2
Renate Onyx-maniac Posts: 3,688 Karma: 15675331 Join Date: Feb 2012 Device: Nook NST, Glow2, 3, 4, '21, Kobo Aura2, Poke3, Poke5, Go6	Mmm, are you sure that isn't a hole for the microphone?

02-11-2022, 01:52 AM	#4
fbrII F. BluDevil Posts: 428 Karma: 1152548 Join Date: Dec 2008 Location: St. Louis Missouri Device: Pocketbook Inkpad3 pro, Kobo Libra, Kindle Paperwhite	Yes, checking the manual does say microphone. However I did try holding the power button down numerous times without inserting the paperclip and I do mean numerous and it did not reset. So it's a complete puzzle to me because it definitely fixed the frozen screen problem for me. So I guess if you have a similar problem try other solutions first and if all fails and you want to take the risk ...again all I can say is that it worked for me. I recalled doing something similar with older Kobo units when they were going throogh tieir period of problematic updates.

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