Elipsa Looping

[Arararara]

Yesterday , I was importing some files from my PC to my Kobo Elipsa after ejecting it the importing files appeared
but after
1. Brightness (33 ) just as i left it
2. Brightness 0 lights off
3.White screen
4.Three dots loading screen

When i change brightness before 2 kicks in the next loop it stays 33
Battery % did change
Touch screen is working but can't open any files

Can't enter sleep mode
Can press on stuff , but books wont open
Can power off
BUT loop continues anyways

It was been around 12 hours since this started battery went from 100% to 17% in the morning and has been dead since

I want to ask if i should go to kobo support , and would I be able to get it fixed / is it still in guarantee ?

Thank you ~

[johndoe3444]

Can you connect it to the PC and delete the books you imported just in case they had something to do with it?

[astoriedsoul]

Also: what firmware is on your device, and were you using Calibre?

[Arararara]

Firmware ? uhh , the latest ? kobo update ( from around a few weeks - a month ago ? ish )



I honestly wish it would , its just continues to loop.

BTW , I've contacted kobo support and will get a replacement for my current device

I'm still wondering what made it happen ... the files ?

[astoriedsoul]

I ask about firmware because not everyone updates their device. It's just to rule things out.

It is possible the books you loaded were the problem. Removing them would answer that question.

Did you try a complete factory reset?

[davidfor]

Originally Posted by Arararara

Yesterday , I was importing some files from my PC to my Kobo Elipsa after ejecting it the importing files appeared
but after
1. Brightness (33 ) just as i left it
2. Brightness 0 lights off
3.White screen
4.Three dots loading screen

When i change brightness before 2 kicks in the next loop it stays 33
Battery % did change
Touch screen is working but can't open any files

Can't enter sleep mode
Can press on stuff , but books wont open
Can power off
BUT loop continues anyways

When does the look start? The above seems to be describing a normal startup and then having problems using the device. I assume something is triggering a restart, but, it doesn't appear to be happening in a way that I would call a loop. Most descriptions of a reboot loop has the reboot happening without anything else happening. Here you say the touch screen works, and that you have changed the light level. So, unless it is rebooting after being left alone for a bit, it is probably when you do something.

I suspect that what is happening is that the device is hanging when you do something, possibly when opening a book. After about a minute, the light goes off and the device restarts. If that is happening, it is a reboot triggered by the process watcher called sickel.

If it is a sickel triggered reboot, then what did you do when it was triggered? Opening some books can do it. Usually it means a error in the book that hangs the reader coded. But, it can also be triggered with very large kepubs. If it is a book, removing the book should solve the issue. Then you can work out how to fix the book. If it is something else, you might need to sign-out of the account on the device to rebuild the database and other options. Or, do a factory reset to completely reset everything

It was been around 12 hours since this started battery went from 100% to 17% in the morning and has been dead since

I want to ask if i should go to kobo support , and would I be able to get it fixed / is it still in guarantee ?

You would need to check the warranty for wherever you are. But, the Elipsa was released less than 12 months ago, and Kobo seems to offer 12 month warranties, so if the device is faulty, it should still be covered.

[Arararara]

Each loop is around 20 -25 seconds ? I'm not sure , I have tried going to the settings and factory reset but wasn't able to make that many clicks and even when I was finally able to confirm the factory reset , the ereader's lights went off and white screened cutting off what ever i was doing.
I am unable to log of the account (usually works when kobo randomly protects my self made google docs ٩(╬ʘ益ʘ╬)۶ literally every day for a few weeks 3-4 resets / logoffs after buying the elipsa just after Europe release )

Before connecting to the PC (before loop ) I had just cleared up most of the storage for new pdf manga files to be added
The loop started after unplugging from PC , I wanted to read some of the new stuff that I loaded in.
It stared after the usual " loading content or something " ( black screen with loading bar and % )
Connecting to PC doesn't stop the loop
Charging doesn't stop it either
I don't have any kepubs ( only pdf manga ( from 20 to 70 MB ) , a few double digit KB epubs and 1 or 2 bigger CBZ files around 300MB )

It doesn't matter what i click on what or what i try pressing ... It's like trying to stop a robot that only has one task and will only stop when the battery runs out

[Arararara]

Originally Posted by davidfor

When does the look start? The above seems to be describing a normal startup and then having problems using the device. I assume something is triggering a restart, but, it doesn't appear to be happening in a way that I would call a loop. Most descriptions of a reboot loop has the reboot happening without anything else happening. Here you say the touch screen works, and that you have changed the light level. So, unless it is rebooting after being left alone for a bit, it is probably when you do something.

I suspect that what is happening is that the device is hanging when you do something, possibly when opening a book. After about a minute, the light goes off and the device restarts. If that is happening, it is a reboot triggered by the process watcher called sickel.

If it is a sickel triggered reboot, then what did you do when it was triggered? Opening some books can do it. Usually it means a error in the book that hangs the reader coded. But, it can also be triggered with very large kepubs. If it is a book, removing the book should solve the issue. Then you can work out how to fix the book. If it is something else, you might need to sign-out of the account on the device to rebuild the database and other options. Or, do a factory reset to completely reset everything


You would need to check the warranty for wherever you are. But, the Elipsa was released less than 12 months ago, and Kobo seems to offer 12 month warranties, so if the device is faulty, it should still be covered.

Uggg, the replay i wrote didn't post correctly and I didn't see T-T sorry for late replay

I cleared out most content from my kobo to add new stuff in.
1. Plugin Kobo to PC
2. Loading books
3. Eject Kobo safely just to be sure
4. Typical greyish black screen with a loading bar % saying 'importing content '
5. Trying to open a book i think ? Not sure
6. This nightmare called looping ?

What i forgot to say ?
1. Each loop is around 20-30 seconds ? Let's just say a set amount of time that is quite short
2. At each set period of the loop the lights will go off loop starts, at that exact time every time no matter what I do (╥_╥)
3. The screen doesn't appear to be broken just that I'm not able to interfere with too much say a robot that is programmed to do that 1 and only task and will only stop when battery is out even if you remove its parts

What I can do on Kobo :
1. Press on stuff such as store , sync , wifi , lights , settings aka most stuff
2. Charing it , The eclectic bolt appears on battery sign


What Doesn't work / can't do :
1. Kobo doesn't connects to PC , Yes the notification asking you if you want is there but after pressing the lights go off , white screen and over agian
2. Opening anyting ig ... tried clicking things open on home and library but no luck
3. Logging off and /or Factory reset , believe me I am super familliar with this , in the first few weeks of buying this ( just a few days after Europe release in summer ) 4-6 resets / Logoffs every day because kobo loooves to protect my random self made google docs files ٩(╬ʘ益ʘ╬)۶ ٩(╬ʘ益ʘ╬)۶ still does it occasionally and bookmarks , highlights and all that are a joke now.
But yes I am unbale to do that the most i got out of trying is getting there and lights go off loop again ... there was one i was able to confirm the factory reset but seconds ( 1-2 ) later lights off ...
4. Remove / add anything .. Tried deleting a file but just light brightness gets undone after loop

Current contents of my kobo elipsa : everything is sideloaded
Pdfs sized about 20-80 MB each ( Manga )
a few dozen Epubs sized from 10-25 KB each
3 - 4 CBZ files of about 300MB ?
No kepubs ? unless you mean epubs ?
1 not downloaded book from the kobo store
So shouldnt be too much stuff anyway since i cleared

I did contact the kobo support and they listed it under frozen screen ... and planned sending a new device ( Problly going to take an eternity )

[davidfor]

Sorry, but, there are some inconsistencies in your statements that makes it hard to understand what is happening:

You seem to be saying it doesn't react to touch on the home screen, but, you also seem to have managed to get to the Device Information screen to try and do a factory reset. Which is it? Do you meant that opening books doesn't work but other things do?

The other issue is that you are saying it is doing a boot loop, but, you can also connect to the device to a PC and access the books on the device. Again, that seems to be inconsistent. A reboot loop would imply it reboots continuously with you doing something.

Is it actually only rebooting after disconnecting from the device? Or will it reboot after a clean startup?

Does it reboot if you do not do anything? That is, if you don't touch the screen, does it reboot after a little while? Or do you have to actually try to use the device before it reboots?

You could try to remove all the books from the device and see what happens. It might be something in the processing of the books that causes the problem. If it is happening automatically on the home screen, it could be the process generating the cover images used on the home screen. Removing all the books could eliminate this.

But, you should probably do a factory reset using the manual process. The instructions are on https://help.kobo.com/hc/en-us/artic...or-Kobo-Elipsa.

[Arararara]

Originally Posted by davidfor

Sorry, but, there are some inconsistencies in your statements that makes it hard to understand what is happening:

You seem to be saying it doesn't react to touch on the home screen, but, you also seem to have managed to get to the Device Information screen to try and do a factory reset. Which is it? Do you meant that opening books doesn't work but other things do?

The other issue is that you are saying it is doing a boot loop, but, you can also connect to the device to a PC and access the books on the device. Again, that seems to be inconsistent. A reboot loop would imply it reboots continuously with you doing something.

Is it actually only rebooting after disconnecting from the device? Or will it reboot after a clean startup?

Does it reboot if you do not do anything? That is, if you don't touch the screen, does it reboot after a little while? Or do you have to actually try to use the device before it reboots?

You could try to remove all the books from
the device and see what happens. It might be something in the processing of the books that causes the problem. If it is happening automatically on the home screen, it could be the process generating the cover images used on the home screen. Removing all the books could eliminate this.

But, you should probably do a factory reset using the manual process. The instructions are on https://help.kobo.com/hc/en-us/artic...or-Kobo-Elipsa.

Even if i dont touch it it still loops ( hence why battery died when sleeping 100% to dozen % )
I can't open files but most buttons work fine
Kobo shows the ' do you want to connect pc ' but loop interrupts everything and never goes into ' connected to pc mode '

Can't remove books ? manually and can't connect to pc so .. not that

I'll make a video tomorrow but idk if i can't upload this here ...
Haven't touched it since a few days .. is still in the same state

[davidfor]

Originally Posted by Arararara

Even if i dont touch it it still loops ( hence why battery died when sleeping 100% to dozen % )
I can't open files but most buttons work fine
Kobo shows the ' do you want to connect pc ' but loop interrupts everything and never goes into ' connected to pc mode '

Can't remove books ? manually and can't connect to pc so .. not that

I'll make a video tomorrow but idk if i can't upload this here ...
Haven't touched it since a few days .. is still in the same state

No need for a video. My problem is that you hadn't explained this well enough for me to understand what was going on. But, reading your posts knowing it happens automatically a little after the device starts explains a lot of what you have said.

So, it just reboots after a period of time? How long? Is it consistent? This started after adding new books. Was there anything unusual about those books? Is it possible there were any errors in the books?

As it gets to the home screen, does everything normally on the home screen get displayed properly? That is the covers for the four books across the top, the three covers for "My Books" and the covers for whatever is in the middle-right tile. There are some issues when importing books that can cause it to reboot. But, that shouldn't happen after the reboot. But, the device generates cover images when needed, and for the "My Books" tile it uses three of the most recently opened books. If that is causing problems, it could explain the reboot.

Have you tried to interrupt the cycle by powering off before the reboot is triggered? As soon as the home screen is shown, hold the power button down until it powers off. It should take somewhere between five and ten seconds. If that works, it should show the powered-off screen. Then turn it on and see what happens. I don't really expect it to solve the problem, but, sometimes interrupting these cycles can help.

Having said all that, I think the only thing you can do is a full factory reset. I can't think of a way to stop the reboot. If you could get to the drive, you might be able to do some cleanup or something, but, it doesn't look like you can. The instructions are on https://help.kobo.com/hc/en-us/artic...or-Kobo-Elipsa. If that works, I would try a few books to check. I wouldn't try any of the books you added just before this happened in the first batch. The idea is to check it is working. But, I probably would try them early so that I can see if they are the cause of the problem while you don't have many other things on the device. That makes recovering relatively easy.

[Arararara]

Originally Posted by davidfor

No need for a video. My problem is that you hadn't explained this well enough for me to understand what was going on. But, reading your posts knowing it happens automatically a little after the device starts explains a lot of what you have said.

So, it just reboots after a period of time? How long? Is it consistent? This started after adding new books. Was there anything unusual about those books? Is it possible there were any errors in the books?

As it gets to the home screen, does everything normally on the home screen get displayed properly? That is the covers for the four books across the top, the three covers for "My Books" and the covers for whatever is in the middle-right tile. There are some issues when importing books that can cause it to reboot. But, that shouldn't happen after the reboot. But, the device generates cover images when needed, and for the "My Books" tile it uses three of the most recently opened books. If that is causing problems, it could explain the reboot.

Have you tried to interrupt the cycle by powering off before the reboot is triggered? As soon as the home screen is shown, hold the power button down until it powers off. It should take somewhere between five and ten seconds. If that works, it should show the powered-off screen. Then turn it on and see what happens. I don't really expect it to solve the problem, but, sometimes interrupting these cycles can help.

Having said all that, I think the only thing you can do is a full factory reset. I can't think of a way to stop the reboot. If you could get to the drive, you might be able to do some cleanup or something, but, it doesn't look like you can. The instructions are on https://help.kobo.com/hc/en-us/artic...or-Kobo-Elipsa. If that works, I would try a few books to check. I wouldn't try any of the books you added just before this happened in the first batch. The idea is to check it is working. But, I probably would try them early so that I can see if they are the cause of the problem while you don't have many other things on the device. That makes recovering relatively easy.

I'm Charging it right now .. let me see

Ok ,1 loop is 10-15 seconds not 20-30

Uhh , the 4 books on the Home are the ones i read before plugging the kobo to pc and adding last batch of books. The ones showing on the left bottom are part of my last batch covers not loading ( ranma 1/2 ) might have been the problem they were the 2 in 1 and CBZ format ( 150-250 MB each ) , and bottom right are the mangas written by Yana Toboso ( 30 vol of black butler )

Home page looks fine .. I tried opening books from the library page and it might have opened if the lights would go off a few seconds later

No , as i said before when i put it into sleep or power off , it stays like that for2-3 seconds and goes back to
1.Home Page with lights
2.Lights off
3.white screen
4.dots and 1-4 again
Tried and failed T-T

[Arararara]

Thank you for the help. I didn't manage to fix it , I am sending my kobo back to them tomorrow and getting a replacement .
(ﾉ◕ヮ◕)ﾉ*:･ﾟ✧ Thanks


All I can say is that I don't have a great sentimental value with this kobo yet , if this was my kindle touch i would rather keep my broken device.

Gotta survive on an other ereader for the time being

[davidfor]

Did you try the factory reset? That should have had an effect of some sort. Whether the reboot would happen afterwards would depend on what was causing it.

One thing you didn't say is how long you had the Elipsa. From the first post, I assumed you had had for a while. But, if this was a new device, it might have been a hardware issue and replacing it is the correct thing. If you had been using it for a few months, hitting a hardware defect seems less likely.

[Arararara]

Originally Posted by davidfor

Did you try the factory reset? That should have had an effect of some sort. Whether the reboot would happen afterwards would depend on what was causing it.

One thing you didn't say is how long you had the Elipsa. From the first post, I assumed you had had for a while. But, if this was a new device, it might have been a hardware issue and replacing it is the correct thing. If you had been using it for a few months, hitting a hardware defect seems less likely.

I can't get it to reset , tried a few more times and got it to stay powered off so decided to try reset but didn't get to power off right , it would just show power off image for a few second before reboot

I've had it since summer 2021 around late June , early July. when it launced in Europe. I've had some problems with it protecting non protected files quite often in the first few weeks but after that ( September )i mostly just set it aside , using it very occasionally or not using it at all until 2022
I bought it for the big screen and the note taking function , but its not very comfortable to read with while laying around ( device is wider so gap between wrist and support is high ) unlike smaller ones.