Forma power button, how is it normally?

kutusov · 05-20-2021, 08:27 AM

I bough a Forma a couple of days ago and I knew that people complained about the power button. Mine was bad to the point of me not being able to wake it up or put it sleep.

The shop that I bought it from didn't offer to replace it and didn't let me cancel my purchase. They are going to send it for repair. What should I expect from a normal power button? Is it always hit and miss, does it require a lot of force etc?

ottischwenk · 05-20-2021, 08:55 AM

Quote:

Originally Posted by kutusov

I bough a Forma a couple of days ago and I knew that people complained about the power button.
....
What should I expect from a normal power button? Is it always hit and miss, does it require a lot of force etc?

No - only the button from the Kobo Forma is such a mess.

93terp · 05-20-2021, 09:54 AM

Quote:

Originally Posted by kutusov

I bough a Forma a couple of days ago and I knew that people complained about the power button. Mine was bad to the point of me not being able to wake it up or put it sleep.

I had the same issue with the first Forma I bought, but since I bought it on the Kobo website I was able to return it for a replacement unit. The power button on the replacement unit works as expected, albeit just a slight bit stiff.

Dr. Drib · 05-20-2021, 10:21 AM

Serious questions:

I don't own a Forma, but I do own a Kobo Aura One - and I've always enjoyed reading on it. But am I the only one who thinks the power button on my unit is perfectly placed and perfectly functional? And, if so, that Kobo undermined their own achievement when they redesigned the power button on the Forma?

Sirtel · 05-20-2021, 10:25 AM

Quote:

Originally Posted by Dr. Drib

Serious questions:

I don't own a Forma, but I do own a Kobo Aura One - and I've always enjoyed reading on it. But am I the only one who thinks the power button on my unit is perfectly placed and perfectly functional? And, if so, that Kobo undermined their own achievement when they redesigned the power button on the Forma?

The Libra power button is perfect too. So it seems Kobo learned from their Forma fiasco.

Haesslich · 05-20-2021, 10:30 AM

Quote:

Originally Posted by kutusov

I bough a Forma a couple of days ago and I knew that people complained about the power button. Mine was bad to the point of me not being able to wake it up or put it sleep.

The shop that I bought it from didn't offer to replace it and didn't let me cancel my purchase. They are going to send it for repair. What should I expect from a normal power button? Is it always hit and miss, does it require a lot of force etc?

Mine was a bit stiff, straight from Kobo. The demo units at Chapters were all the same, ditto at Best Buy.

It's why I bought the sleep cover, even if it adds a bit of weight. For the record, I liked having the power button in the back, but the sleep cover makes it bearable when I don't have to reset the device.

93terp · 05-20-2021, 10:37 AM

Quote:

Originally Posted by Dr. Drib

Serious questions:

I don't own a Forma, but I do own a Kobo Aura One - and I've always enjoyed reading on it. But am I the only one who thinks the power button on my unit is perfectly placed and perfectly functional? And, if so, that Kobo undermined their own achievement when they redesigned the power button on the Forma?

I have both the Forma and Kobo Aura One LE, and agree with you 100% - the placement of the power button on the Kobo Aura One is perfect. It's also the same placement location as the power button on the Kindle Voyage.

hobnail · 05-20-2021, 12:46 PM

Quote:

Originally Posted by kutusov

What should I expect from a normal power button? Is it always hit and miss, does it require a lot of force etc?

Mine always requires what I consider excessive force. But I have their cover which puts it to sleep when closed so it's not a big deal for me.

kutusov · 05-20-2021, 12:53 PM

So it seems "normal" to have to use a bit of force... but you get it to work every time or near every time?

I'm asking since they'll be either repairing mine or getting me a new one and I do plan to test it in the shop before accepting it. They refused a refund because "you should have tried it in the store" (but I bought it online) "or you could have tried a demonstration unit" (which they have none).

hobnail · 05-20-2021, 01:55 PM

Quote:

Originally Posted by kutusov

So it seems "normal" to have to use a bit of force... but you get it to work every time or near every time?

Correct.

Quote:

I'm asking since they'll be either repairing mine or getting me a new one and I do plan to test it in the shop before accepting it. They refused a refund because "you should have tried it in the store" (but I bought it online) "or you could have tried a demonstration unit" (which they have none).

I wouldn't ever buy from them again. Here in the US we can elevate the dispute by involving our credit card company. They're required to take the side of the buyer.

christianbk · 05-20-2021, 02:00 PM

My power button is incredibly inconsistent. Sometimes I'm hitting that thing like 4 times before it works. Sometimes it's with a lot of force, other times it's not. It's a crapshoot.

NiLuJe · 05-20-2021, 02:03 PM

Yep, stiff but consistent over here. (... the... power button, I mean. Get your mind off the gutters!

)

kutusov · 05-20-2021, 06:29 PM

Quote:

Originally Posted by hobnail

I wouldn't ever buy from them again. Here in the US we can elevate the dispute by involving our credit card company. They're required to take the side of the buyer.

I was going a bit berserk with the poor guy at customer care and the Kafkian arguments. But then I remembered he just works there and doesn't make the policies. I told him they just lost a customer but can he do...

Good point about the CC company, I hadn't thought of that, I did pay using paypal. I just opened a dispute, from experience paypal usually protects the buyer well.

Now I have to wait. If a refund is issued, I'll probably look at some other ereader, a lot of people with this random issue and I no longer feel comfortable about ordering another one

kutusov · 05-20-2021, 06:33 PM

Thanks @hobnail for mentioning the CC. You just reminded me I payed with paypal, so I just opened a dispute with them

Arid · 05-20-2021, 10:17 PM

That’s unfortunate but glad I went with the Libra instead. The power button works perfectly out of the box and I actually like the placement more so than that of the Forma. Hope it’ll all work out for you.

05-20-2021, 08:27 AM	#1
kutusov Enthusiast Posts: 47 Karma: 10 Join Date: May 2021 Location: Faro, Portugal Device: Pocketbook Inkpad 3 Pro; Kobo Libra 2	Forma power button, how is it normally? I bough a Forma a couple of days ago and I knew that people complained about the power button. Mine was bad to the point of me not being able to wake it up or put it sleep. The shop that I bought it from didn't offer to replace it and didn't let me cancel my purchase. They are going to send it for repair. What should I expect from a normal power button? Is it always hit and miss, does it require a lot of force etc?

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05-20-2021, 10:21 AM	#4
Dr. Drib Grand Sorcerer Posts: 45,437 Karma: 59592133 Join Date: Jan 2007 Location: Peru Device: KINDLE: Oasis 3, Scribe (1st), Matcha; KOBO: Libra 2, Libra Colour	Serious questions: I don't own a Forma, but I do own a Kobo Aura One - and I've always enjoyed reading on it. But am I the only one who thinks the power button on my unit is perfectly placed and perfectly functional? And, if so, that Kobo undermined their own achievement when they redesigned the power button on the Forma?

05-20-2021, 12:53 PM	#9
kutusov Enthusiast Posts: 47 Karma: 10 Join Date: May 2021 Location: Faro, Portugal Device: Pocketbook Inkpad 3 Pro; Kobo Libra 2	So it seems "normal" to have to use a bit of force... but you get it to work every time or near every time? I'm asking since they'll be either repairing mine or getting me a new one and I do plan to test it in the shop before accepting it. They refused a refund because "you should have tried it in the store" (but I bought it online) "or you could have tried a demonstration unit" (which they have none).

05-20-2021, 02:00 PM	#11
christianbk Zealot Posts: 101 Karma: 2179144 Join Date: Jan 2020 Location: Washington State Device: At least one of each brand	My power button is incredibly inconsistent. Sometimes I'm hitting that thing like 4 times before it works. Sometimes it's with a lot of force, other times it's not. It's a crapshoot.

05-20-2021, 02:03 PM	#12
NiLuJe BLAM! Posts: 13,506 Karma: 26047202 Join Date: Jun 2010 Location: Paris, France Device: Kindle 2i, 3g, 4, 5w, PW, PW2, PW5; Kobo H2O, Forma, Elipsa, Sage, C2E	Yep, stiff but consistent over here. (... the... power button, I mean. Get your mind off the gutters! )

05-20-2021, 06:33 PM	#14
kutusov Enthusiast Posts: 47 Karma: 10 Join Date: May 2021 Location: Faro, Portugal Device: Pocketbook Inkpad 3 Pro; Kobo Libra 2	Thanks @hobnail for mentioning the CC. You just reminded me I payed with paypal, so I just opened a dispute with them

05-20-2021, 10:17 PM	#15
Arid Junior Member Posts: 4 Karma: 10 Join Date: Aug 2011 Device: K3, PW3, Libra H2O	That’s unfortunate but glad I went with the Libra instead. The power button works perfectly out of the box and I actually like the placement more so than that of the Forma. Hope it’ll all work out for you.

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