Error when downloading from Fictionwise?

daviddem · 12-15-2008, 12:37 PM

So I did my first shopping session on Fictionwise. I bought all the 100% MicroPay rebated ebooks in Mobipocket format. I paid, got them on my bookshelf and registered my Mobipocket PID. I then proceeded to download the books, and this went fine for three of them, but for the fourth, I am getting an error (actually from the mobipocket website rather than the Firctionwise one), saying "download is not authorized for the retailer".

So what!? I wrote to the Fictionwise support team and am awaiting a reply.

Anybody else experienced this problem?

HappyMartin · 12-15-2008, 01:08 PM

Yes I had that error a week or 2 ago. I have been impressed with Fictionwise service prior to this problem but there handling of my complaint this time has been very poor.

the problem cleared itself up after 3 days and I was able to download my books.

Hope you have a similar though speedier resolution than what I had. It took almost a week for Fictionwise to reply to my complaint, which was very politely worded and merely drew their attention to the problem. Their answer was to tell me all about pids, how they worked, what they where for and how to register them. This after I already have loads of books from them and have been buying from them for over a year. When I replied to their answer I was a bit irritated and told them so and that their service had been both tardy and less than helpful. They wrote back within 2 days asking if I had changed my pids and I told them I had not nor had I made any changes to my reader, download computer, account or anything else. That was 3 days ago and they have not replied since.

I am also finding the site painfully slow at the moment

JSWolf · 12-15-2008, 01:12 PM

It sounds like Mobipocket are having trouble that's filtering down to Fictionwise. That and/or the trouble that Fictionwise said they were having with Mobipocket has gotten worse.

mgrunk · 12-15-2008, 05:09 PM

I love fw and buy 90% of my books there - but the site is very slow lately - frustratingly. Hope the mobipocket issue is fixed soon - I feel your pain.

daviddem · 12-15-2008, 08:20 PM

The problem seems to have fixed itself. I just tried again and I could download the offending book.

12-15-2008, 12:37 PM	#1
daviddem Connoisseur Posts: 63 Karma: 244 Join Date: Dec 2008 Location: Dubai Device: Sony PRS-T1	Error when downloading from Fictionwise? So I did my first shopping session on Fictionwise. I bought all the 100% MicroPay rebated ebooks in Mobipocket format. I paid, got them on my bookshelf and registered my Mobipocket PID. I then proceeded to download the books, and this went fine for three of them, but for the fourth, I am getting an error (actually from the mobipocket website rather than the Firctionwise one), saying "download is not authorized for the retailer". So what!? I wrote to the Fictionwise support team and am awaiting a reply. Anybody else experienced this problem?

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Downloading Fictionwise Secure PDF	bookratt	Sony Reader	2	07-27-2010 01:11 PM
Error downloading Calibre!	tandknix	Calibre	5	02-19-2010 05:32 PM
PRS-300 an error occurred while downloading the software	Samel25	Sony Reader	7	12-27-2009 12:55 PM
Error downloading library book	daltonan	Sony Reader	4	02-28-2009 05:40 PM
fictionwise error!help	lisa9126	Deals and Resources (No Self-Promotion or Affiliate Links)	9	12-27-2008 08:20 PM

12-15-2008, 01:08 PM	#2
HappyMartin Martin Kristiansen Posts: 1,546 Karma: 8480958 Join Date: Aug 2007 Location: Johannesburg Device: Kindle International Ipad 2	Yes I had that error a week or 2 ago. I have been impressed with Fictionwise service prior to this problem but there handling of my complaint this time has been very poor. the problem cleared itself up after 3 days and I was able to download my books. Hope you have a similar though speedier resolution than what I had. It took almost a week for Fictionwise to reply to my complaint, which was very politely worded and merely drew their attention to the problem. Their answer was to tell me all about pids, how they worked, what they where for and how to register them. This after I already have loads of books from them and have been buying from them for over a year. When I replied to their answer I was a bit irritated and told them so and that their service had been both tardy and less than helpful. They wrote back within 2 days asking if I had changed my pids and I told them I had not nor had I made any changes to my reader, download computer, account or anything else. That was 3 days ago and they have not replied since. I am also finding the site painfully slow at the moment

12-15-2008, 01:12 PM	#3
JSWolf Resident Curmudgeon Posts: 79,103 Karma: 144284184 Join Date: Nov 2006 Location: Roslindale, Massachusetts Device: Kobo Libra 2, Kobo Aura H2O, PRS-650, PRS-T1, nook STR, PW3	It sounds like Mobipocket are having trouble that's filtering down to Fictionwise. That and/or the trouble that Fictionwise said they were having with Mobipocket has gotten worse.

12-15-2008, 05:09 PM	#4
mgrunk Zealot Posts: 130 Karma: 96 Join Date: Aug 2008 Location: metro Atlanta, GA Device: Sony Reader PRS-505	I love fw and buy 90% of my books there - but the site is very slow lately - frustratingly. Hope the mobipocket issue is fixed soon - I feel your pain.

12-15-2008, 08:20 PM	#5
daviddem Connoisseur Posts: 63 Karma: 244 Join Date: Dec 2008 Location: Dubai Device: Sony PRS-T1	The problem seems to have fixed itself. I just tried again and I could download the offending book.

Advert

Advert